• Collaborate with teams to engage and guide customers and support.• Monitor KRIs to suggest required actions to ensure service delivery goals.• Publish dashboards and reports to stakeholders across all clients.• Train and motivate the team to use automation tools to reduce manual effort and eliminate duplication of work.• Ensure continuous improvement of delivery processes, standards, and practices.• Recruit, evaluate, promote, or move to the Performance Improvement Plan (PIP) of team members.• Conduct market research and identify trends. • Develop product positioning and messaging. • Create product value propositions. • Collaborate with marketing on demand-generation programs. • Plan and execute product launches.

• I performed a dual role as an IT delivery lead and IT architect.• Managing End-user Computing (EUC) and Server Virtualization teams for 8 clients across US and Europe.• Manage daily operations of all the 8 teams ensuring smooth operations.• Manage Hardware and Software refresh as per End of Life and adhere to SLAs and keep track of the SLAs.• Monitor KRIs and KPIs to suggest required actions to ensure service delivery goals.• Publish dashboards and reports to stakeholders across all clients.• Train and motivate the team to use automation tools to reduce manual effort and eliminate duplication of work.• Ensure the purchased products are used at their full potential to ensure cost reduction.• Ensure continuous improvement of delivery processes, standards, and practices.• Recruit, evaluate, promote, or move to the Performance Improvement Plan (PIP) of team members.• Create or modify support policies and procedures to ensure standards are met with industry best practices.• Coordinated and mediated disputes and conflicts between teams and within team members.• Develop work plans, schedules, and budgets.• Perform design review and quality assurance checkpoints for all initiatives.• Coordinating with dependent teams to complete the project on or before schedule.• Handling incidents and ensuring fewer incidents occur by communicating with cross-functional teams.• Conducting standup calls with the teams and Weekly/Daily update meetings with Customers.• Performing Stakeholder Management and governance calls regularly.• Design & manage projects Azure Virtual Desktop (AVD), Citrix, and Citrix Cloud infrastructure for the clients.• Design and implement Cloud PCs/AVD and M365 Project for clients.• Design and implement Citrix Cloud infrastructure with Azure, Google Cloud, AWS, and IBM Cloud.• Designing Cloud and Hybrid Cloud solutions using AZURE, GCP, IBM Cloud, and AWS.• Work with the security and Compliance team to keep the Infra secure and compliant.

✓ Maintain and Administer Azure, Citrix and Citrix Cloud infrastructure ✓ Implement Citrix XenApp 7.x farm with Citrix cloud.✓ Implement Access gateway, GSLB, SSL Offload, Director and Command Center on NetScalers.✓ Maintain converged and hyper-converged technologies using NUTANIX.✓ Configure Citrix policies, Citrix printing and provisioning and migrating of users.✓ Migrating users from Windows 7 to Windows 10 VDI✓. Design and implement SCCM infrastructure for clients.✓. Managed and maintained System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory control.

✓ Design new infrastructure and cloud Strategies, Process and policies (Azure, AWS & GCP)✓ Did a GAP analysis and re-designed IT infrastructure along with Security and Compliance.✓ Analyzed business processes and developed performance metrics and implemented solutions as required.✓ Designed all IT and Business solutions considering the company growth for the next 10 years.✓ Implemented Salesforce CRM for Business Development across the departments.✓ Implemented Access gateway, GSLB, SSL Offload, EdgeSight and Command Center on NetScaler.✓ Integrated Citrix AppDNA and App-V for XenDesktop and XenApp with Citrix Logic monitor.✓ Implemented Citrix XenApp 5.x, 6.x and 7.x farm.✓ Designed Microsoft Azure and AWS IAAS & PAAS and POC on VMware SDDC on AWS✓ Designed and Implemented Windows Active Directory 2016 with Windows 2008 child domains.✓ Designed and implemented SCCM 2016 and implemented Windows 10 upgrade.✓ Designed and Set-up the OpenStack (Newton) infrastructure on Suse Linux deployed as IaaS.✓ POC on Archer for PCI & HIPAA Compliance, Risk and Audit Management.

Project: MERCK/CTS - July 2017 to Sep 2017 Role: Disaster Recovery Engineer. - Location: Charlotte, NC Project: American Airlines - June 2016 to May 2017 Role: Solutions Architect - Location: Dallas, TXProject: Grainger/TCS - September 2015 - January 2016 Role: Sr. Citrix Architect - Location: Lake Forest, ILProject: ONCOR Electric - October 2012 - August 2015 Role: On-Site Team Lead (Citrix/Infra - Location: Dallas, TX✓ Design and implement new Infrastructure and Cloud Strategies, Processes, and policies (AWS, Azure & GCP)✓ Designed and Implement Monitoring tools like SolarWinds, EdgeSight, Zenoss and Dynatrace.✓ Perform GAP analysis on the entire IT Infrastructure and provided a remediation plan.✓ Architect for the DevOps project using Docker, Chef, Puppet, Ansible, kubernetes.✓ Design new High-Level Design (HLD) and Low-Level Design (LLD) documents templates.✓ Re-designed the Windows Active directory infrastructure and hardened the Active Directory and servers.✓ Designed converged and hyper-converged technologies using VBlock and NUTANIX.✓ Designed the capacity planning for enterprise applications servers✓ Implemented vRealize business 7.x, VROPS 6.x and vRA 6.2.x & 7.x.✓ Designed and implemented the Upgraded VMware 4.X to 5.1 and to 5.5 & 6.✓ Designed and implemented Infra security solutions using Splunk, QRadar, IronPort, Bluecoat and ArcSight.✓ Designed Identity Access Manager (IAM) and Privilege Access Management (PAM) using IBM and SailPoint.✓ Designing Disaster Recovery (DR) and business continuity (BCP)✓ Design SAN migration strategies (EMC, DELL, and HP 3Par).✓ Designed and Implemented Citrix XenApp 5.x, 6.x and 7.x farm.✓ Design the patching strategy for Windows, CITRIX, Linux, and ESX servers using SCCM and vCM.✓. Designed & Administered SCCM & SCOM for patching and monitoring the health, performance, and availability of critical IT systems and applications.

Project: Wealth Touch - July 2012 - Aug 2012 Role: Lead Technology Consultant - Denver, COProject: VISA/CSC - Jan 2012 - July 2012 Role: Infrastructure Consultant - Location: Ashburn, VA Project: Goldman Sachs - Nov 2010 - Dec 2011 Role: Senior Technology Analyst (Team Lead) - Location: Jersey City, NJ✓ Project Lead and Technical Liaison for Windows, VMware and Citrix Escalation Team.✓ Liaison for BCP and Crisis management.✓ Designed the RCA framework.✓ Designed the Windows Active directory infrastructure and hardened the Active Directory and Windows servers.✓ Involved in the Design of Capacity Planning of the entire physical and virtual servers.✓ Designed the roll out for XenApp and XenDesktop.✓ Configuring Citrix policies, Citrix printing and provisioning of users.✓ Experienced in configuration of EMC Clarion and NetApp Filers through VMware ✓ Designed the Runbook for the Installation of VMware servers and handed over the Server installation Group.✓ Level 4 Escalation engineer and an SME on performance analysis and monitoring on windows-based servers.✓ Designed the Escalation/Policing metrics based on ITIL.✓ Designed and Implemented the automation of HP Hardware and VMware inventory using SharePoint.✓ Performed P2V and V2V of server migrations using VMware converter.✓ Designed converged and hyper-converged technologies using VBlock and NUTANIX.✓ Performed the print server migration from windows 2000 to 2003 and to 2008.✓ Automated tasks using Shell, SED, AWK, VB, bash, PowerShell, Ruby, Azure CLI, Python and WMI script.✓ Implementing XenDesktop/XenServers and Active Directory consolidation project of 3 different forests.✓ Designed and implemented load balancing/Firewall using Citrix NetScaler and Two Factor Authentication.✓ Designed monitoring of apps using SolarWinds Orion and NAGIOS on all windows and Unix servers. ✓ Implemented Remedy ticketing system.

Project: PricewaterhouseCoopers (PWC)/Hannaford Role: IT Infrastructure Architect (Team Lead) Re-designed the Windows Active directory infrastructure and hardened the Active Directory and Windows servers.Implemented security on Windows servers and Designed Capacity Planning Performance Management strategies.Migrate the users and servers to the new active directory structure.Project: VISA/CSCRole: Infrastructure ConsultantDesigned the RCA framework.Supporting and implementing Xen Desktop/Servers and Maintaining the Citrix farm. Configuring Citrix policies and printing.Designed the Escalation/Policing metrics based on ITIL.Implementation of VMware infrastructure and HP VCEM. Was a part of implementation of vBlock/UCS.Designed the automation of HP Hardware and VMware inventory using SharePoint.Escalation point of contact for performance related issues on Windows servers and applicationsPerformed P2V and V2V of server migrations using VMware converter.Performed the print server migration from windows 2000 to 2003 and to 2008.

Project: VISA Inc Role: Infrastructure Consultant Designed the RCA framework.Supporting and implementing Xen Desktop/Servers and Maintaining the Citrix farm. Configuring Citrix policies and printing.Designed the Escalation/Policing metrics based on ITIL.Analyzed the performance of teams across the globe (Singapore, UK, India and US) using Business Objects.Implementation of VMware infrastructure and HP VCEM. Was a part of implementation of vBlock/UCS.Designed the automation of HP Hardware and VMware inventory using SharePoint.Escalation point of contact for performance related issues on Windows servers and applications Performed P2V and V2V of server migrations using VMware converter.Performed the print server migration from windows 2000 to 2003 and to 2008.Installed and maintained the C7000 series of HP Blade enclosures with Flex10 and Avocent infrastructure. Project: Synergic Solutions Inc. Role: Lead Engineer Infrastructure analysis of the software Optility on the client’s infrastructure and compatibility checking of the software on Citrix.Windows consultant for performance related issues on servers and applications.Analyzing the performance of VMware servers, capacity planning, P2V migrations using VRanger and vConverter.

Designation: Senior Technology AnalystList of Projects executed:Edgesight Reporting for Senior Management and Administrators.Computing Infrastructure Performance analysisComputing Infrastructure Capacity Planning.Virtualization using VMware for Remote Computing Infrastructure.Citrix to NDS (Network Desktop Server) migration.Migration of Citrix Meta frame XP to Presentation server 4.0 Windows 64 Bit Print Server MigrationBusiness continuity Planning (BCP).Technology Infrastructure Website & Share Point design using Kiwi.GSO migration.Windows Memory Dump Analysis.Change management and Incident management policies re-design.

As a Team Lead and senior member of the first team in India GTSC, I was responsible for mentoring the 4 teams and handling escalated calls and Critsit (Critical Situation) which includes solving issues like OS performance, Server Hang, Printing, Terminal server, Dcom, WMI, cluster printing and analysis of the memory dump and the user dump.The premier customers include Dell, HP, IBM, CA, Wall mart, Goldman Sachs, and Boeing. Added responsibility:1.Analyzing the teams overall performance.2.Identifying the engineer’s technical weakness and providing him required technical trainings.3.Talking to the customer and recovering the cases from an unsatisfied customer to a very satisfied customer.4.Having one on one with all the engineers and talking about their carrier goals.5.Customer satisfaction was the key role in my managerial activities.6.Working closely with the 3rd party companies to fix the bugs in their products

Project: Citibank N.A, Responsible for the migration of System administration activities from datacenters of different location(US and Europe) to India and implementing security solutions for Windows servers.

As a team leader responsible for the migration of datacenters from different location in US and Europe to India and implementing security solutions for Citibank servers and remote administration of datacenters, Projects handled were across various locations like United States, Turkey, South Africa, Egypt and Singapore. Scope of position is expansive and includes Full Design, Installation, Engineering, and Implementation, support training, password management and administration for:-24X7 Data Center Computer Operations-Application Systems-Windows Servers systems Administrations-Windows Clusters Administration-Help desk operations-Web servers installation and operations