- Experienced and results-driven leader in overseeing manufacturing operations.- Proven track record in ensuring adherence to Environmental, Social, and Governance (ESG) standards.- Led initiatives towards achieving Zero Carbon Emission targets.- Expertise in project management, leading IT infrastructure upgrades, and commissioning/decommissioning of processing equipment.- Proficient in Agile and Waterfall methodologies for efficient and timely project execution.- Effective team leader, managing a team of 15 onsite employees, fostering a collaborative and high-performance environment.- Primary point of contact between manufacturers and clients, excelling in communication and client relationship management.- Skilled in budget management and forecasting for optimal financial resource allocation.- Implemented ESG and Life Cycle Assessment (LCA) strategies to mitigate carbon footprints and promote sustainability.- Contributed to the development and implementation of environmentally responsible initiatives aligned with regulatory requirements and corporate goals.- Committed to driving operational excellence and sustainability, with a proactive approach to problem-solving and continuous improvement.

Seasoned senior manager with a comprehensive skill set encompassing the management of EFB Compost production, marketing strategies, and landscaping projects of varying scales. As a key figure within a BioNexus status company, I lead a dynamic team in the production and marketing of EFB Compost tailored for plantation, home use, and commercial agriculture. My expertise extends to landscaping projects, where I oversee large and medium-scale endeavors, specializing in field refurbishing and turfing. Additionally, I oversee the supply of various grass types including cowgrass, Japanese grass, and Philippine grass. With a meticulous approach to detail, data analysis, and problem-solving, I ensure the seamless execution of product development initiatives from conception to release. Through strategic marketing endeavors, I enhance product visibility and market performance, solidifying our position as industry frontrunners.Additional Points:1. Innovated sustainable production practices to optimize EFB compost quality and scalability, while simultaneously managing large-scale landscaping projects.2. Established strategic partnerships to expand market reach for EFB compost and landscaping services.3. Implemented data-driven decision-making processes to enhance production efficiency and resource utilization in both compost production and landscaping projects.4. Led cross-functional teams in collaborative product development projects and landscaping ventures.5. Developed and executed training programs to enhance team members' skills and expertise in compost production, marketing, and landscaping.6. Championed eco-friendly initiatives, promoting environmental sustainability and corporate responsibility across all aspects of operations.

• Lead and completed 2 HRMS project• Implementing Agile/Scrum Methodology• Managing business, stakeholders’ & product owner requirements and backlogs• Maintaining and monitoring project plans, project schedules, work hours• Manage manhour calculations and resource planning• Managing budget and expenditures• Evaluate upcoming projects and forecasting on budget, manpower and operation needs• Lead the Manpower Supply Business Operations• Ensuring project deadlines are met• Established relationship with Home Ministry, Immigration of Malaysia, HR Ministry and other with extensive knowledge on Employment Law 1955 and foreign placement law• Liaison to foreign labor partners i.e. Myanmar, Sri Lanka, Bangladesh, India, Philippines & Nepal• Implemented policies and standard operating procedures for continuous improvement.• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 25-member management team direct report.• Drove marketing initiatives to increase product visibility and market performance.• Developed and executed Go-To-Market plans• Continuously work on marketing campaigns, utilizing digital media, SEO & Social media marketing• Projected excellent leadership skills, people and client management, showed empathy and key team player to ensure growth of every team member.

• Primary Compliance Officer – AML CERTIFIED• Reviewed account data and activity to devise financial estimation reports and adjustments.• Managing daily cash transactions, weekly & daily reporting on cash flow management and driving business performance• Developed, initiates, maintain and revised policies and procedures for the general operation of the compliance• Managed quality programs to reduce overdue compliance activities.• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.• Conducted and presented compliance audits and reports• Prepare monthly training & briefing on AML/CFT to employees and code of conduct for money service business• Conducted performance reviews each quarter, offering praise and recommendations for improvement.• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.• Developed standard operating procedures and document workflows for current and future process steps.• Create/update/maintain operations SOP to ensure no disrupt in business or operations, every 6 months of operation• Book keeping on STR (Suspicious Transaction Records) and ensure report is submitted to official bodies• Review of AML/CFT reports, ARU/CARR (Agent Unit Review) on weekly and monthly basis• Performing monthly review on business performance and provide action plan to improve

• Manage daily operations for Rehiring & Legalization program• Evaluated upcoming program plans to forecast expected resource needs• Managed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives • Managed product development life cycle from conception to release.• Managed customer and stakeholder expectations, service deliveries and incidents• Lead app and system development projects together with Project team. Mostly worked on Agile methodologies• Prepared management reports on data analysis i.e. Excel reports• Ensure smooth operations as our stakeholders are government agencies as well foreign country partners, managing their requirements and expectations.• Meeting delivery SLA and making sure that there is no breakdown in the system life cycle.

• Managed commercial/scheduled waste management project for Scania Malaysia, BAT & Cadbury• Organize/manage waste disposal, collection and recycling facilities including managing and implementing rain water harvesting project worth RM2.2 Million• Ensuring compliance with current legislation in the transportation, handling and disposal of waste as per Jabatan Alam Sekitar, KA and KKA• Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures • Effectively and accurately communicate relevant project information to the client and project team• Ensure clients’ needs are met in a timely and cost-effective manner • Review field inspection reports from Consultants throughout the lifecycle of the project• Reviewing and reporting the project’s budget and finances • Issue Contracts, Letters of Intent, Purchase Orders, etc. • Maintain Contract Execution Tracking Log Overviews regarding projects charges (Manpower, materials, and expenses) and the services delivered each project (wide range of portfolio services).• Liaise through internal departments Commercial (Revenue Assurance Management), LCM and Projects. • Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval

• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.• Analyzed complex project server issues and worked on large enterprise and business-critical applications.• Maintained flexible schedule and responded to after-hours and weekend emergencies.• Removed and replaced malfunctioning components to correct hardware problems.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Patched software and installed new versions to eliminate security problems and protect data.• Engaged end users and answered questions via email, phone, website live chat and in forums.• Configured hardware, devices and software to set up work stations for employees.• Provide 2 to 3rd Level Technical Support for Windows Server while maintaining server activity, performing upgrades of software and hardware and addressing questions on technical issues.• Familiar with ServiceNow, Manage Engine Ops Manager

o Single point of contact between Application Support and Infrastructure Supporto To interact, manage and overlook support scope of on boarded applications within the Global Infrastructure Environmento To manage incident reports between application specialist and vendor (T-Systems/AT&T/HP) to provide end to end support for applicationso To manage and monitor server status using a tool called Application Manager (ManageEngine) and all of its productions server up time, threshold, disk utilization, alarms & warnings, availability & health, configuration and monitoring.o Coordinate Back-up and Restore (BnR) activity annually as part of disaster recovery plano Operational Landscape Monitoring (Non-T-Systems) - Analyze and assess monitoring logs provided by T-Systems in case of issues, and provide guidance to application Support teams and T-system for resolutions and adjustments in filtering.o Facilitate the request management of access to infrastructure assetso Facilitate database refresh, file updates, changes in DB requesto Perform specific activities dedicated for a specific application not being covered by application support and/or infrastructure support.o New applications on-boarding – preparing System Maintenance & Technical Documents (SMTD), updating Service Manager details and ensure the transition from landscape to support is smootho Federated Configuration management database (fCMDB) review done to ensure the support tree is completed with servers details, support group details, OS details, hardware and EOL detailso Application Landscape Review – Done every 2 weeks. To review the Software Manual & Technical Documents, Landscape topology review, disk and resource utilization and hardware & software EOL review. Once all the information is gathered, it is then sent to the Application and Landscape specialist for approval. Once approved all the information will uploaded on the SharePoint

o Lead a team of support engineers across 3 regions to manage ticket workflows, assignments while keeping in line with service level agreements, KPIs and team targets. o Identification, development and prioritization of support services according to business criticality.o Creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems.o Provide leadership and direction to Delivery teams to handle operational issues related to Windows and end userso Participate in crisis management, Situation and Service at Risk calls and represent the technical team in providing advice, guidance, solutions and co-ordination for high impact issues involving Windows Client Operating Systems.

o Involved in accurately documenting, researching and resolving incident related issues related to the IT Infrastructure. This included managing incident and problem records effectively and efficiently in a fast paced and challenging working environment, identifying chronic technical issues and developing workaround and permanent solutions to resolve them.o Perform installation activities remotely on equipment after onsite physical installation.o Provide and perform remediation.o Provide advice on onboarding projects technical requirementso Develop and maintain technical documentation for the team as per requirement.o To co-ordinate new projects for deployment orderso Handling new businesses for virtual and physical onsite legacy serverso Managing timeline and ensure process is adhered from the time the items/servers are being ordered till delivered is managed within the stipulated SLA.o Communicate build, installation and configuration of equipment to the customer.o Collect further needed data from customer and clarify customer inquiries with regards to IT build and configuration.

o To develop, maintain, improve, assure and promote adherence to standard Request Management processes, procedures, tools and insists on consistencyo To provide an advanced level of technical support and assistance to the Request Management team members and leaderso Maintain a good understanding of the customer group that the team supports and understand the technical support tasks encompassing analysis, logging, tracking, resolution and escalation using the E2E global tools and processes available.o To provide a co-ordination point for all incoming and escalation requests as well as IT administration within the scope of Request Management Service Level Agreement and across all supported IT platforms and applications, encompassing network account security administration, application access administration and repository/records maintenance.o To log and coordinate incoming requests, problems and queries, and completing as many request as possible, as well as resolving many technical problems (within the job scope) and ensuring that all tickets are raised in all cases. o Handling all requests according to documented service level agreements (SLA).o Co-ordinate the delivery of service to customers for request input, ownership and completion.o To ensure all ticket information in correctly entered and meets quality control standards.o Negotiates with customers and delivery groups in respect of emergencies, quality and levels of service, restrictions on or withdrawal of services. o Ensures that full account is taken of customers’ real and perceived needs in the delivery of requests and that regular feedback on the progress of requests is given.o To provide high standards of integrity, efficiency, and a devotion to customer satisfaction in all interactions that needs to be met and sustained.

o Managing Incident on site upon ticket creation/escalationo On site hardware and software support to end userso Assigning event tickets to 2nd level engineer that requires depth troubleshooting and liaison with vendors on hardware replacemento Provide reactive support inclusive of performing first level troubleshooting on incident tickets and resolving the event tickets in Service Center toolo Operate effectively with minimal supervision and within a clear accountability framework.