• Designed and implemented an MIS for the tele-sales team, boosting daily call numbers from 210-240 to 280-320. Leveraged data-driven insights, resulting in reduced call drop rates by 8%.• Collaborated with cross-functional teams, including tele-sales, digital marketing, and customer success, to design and implement a workflow for the CRM system. Tracking the life cycle of lead and measuring the aging process of a lead. Successfully implemented CRM system for tele-sales and customer success.• Successfully designed and executed two social media campaigns, achieving over 80+ Paid Subscribers and generating 1500+ leads in 2 weeks.• Initiated the development of an Affiliate Sales Program to facilitate the company's on-ground Sales team expansion, leveraging a commission-based structure. Designed various marketing collateral for sales team.

-Conducted comprehensive research on local crops and grains in Madhubani district, leading to the identification of 28 potential products.-Successfully developed and implemented 2 pilot products, rolling out 1 product across 3 Self Help Groups (SHGs) in Madhubani.-Designed packaging, set pricing, and devised a Go-To-Market (GTM) plan for SHGs through collaboration with Drishtee Foundation.

Value Chain Analysis Project: Enhancing Agricultural Systems:-Led a project within the Rural Action Component (RAC) focusing on key agricultural products – Rice, Pigeon pea, Amchur, and Barnyard millet – in Nandurbar.-Conducted over 160 in-depth interviews and facilitated two focused group discussions using Participatory Rural Appraisal (PRA) tools.-Gained nuanced insights into challenges faced by local villagers and their agricultural practices.Actionable Insights: -Utilized data-driven analysis to provide recommendations to host organizations.-Identified critical gaps in the existing value chain to foster collaboration and enhance agricultural practices.-Aimed at elevating sustainability and livelihoods within the region.Theme Paper: Comparative Agricultural Practices-Conducted surveys to compare traditional farming practices in Dhanaje & Sagali. -Utilized the Sanman app to document various agricultural approaches. -Evaluated cost-benefit ratios to understand the viability of different practices. -Proposed the development of value-added products to uplift local farmers and promote sustainable growth.

- Led a dynamic team comprising 5 salespersons, 2 telecall operators, and 4 service executives, effectively overseeing their performance and ensuring seamless operations.- Managed relationships with 57 retail partners and maintained efficient inventory management, contributing to operational excellence and customer satisfaction.- Successfully broadened collaborations with 5 new consumer electronics firms, diversifying the product portfolio and driving substantial revenue growth.- Innovatively implemented an efficient service complaint system, resulting in an impressive 40% increase in customer satisfaction through streamlined resolution processes.