Technical Support Engineer Roles and Responsibilities:* Provide a wide range of technical support, consulting, engineering, program/project management, sales and integration services for a wide variety of M2M/IoT projects, customers, products, systems and software. * Play an essential role in completing the everyday technical support process to provide optimal support to our customer base. * Communicate with fellow employees and customers over the phone, via e-mail and verbally is essential. * Lead and participate in internal/external projects, providing a liaison/escalation role to the team, monitoring and customer projects and systems, documenting issues, and supporting Technical Support activities, including mobile data services, network security services, advanced wireless technologies integration and deployment, surveillance systems, specialized software applications, systems integration (e.g. IoT, SCADA, Mobile, M2M, etc.) and more.

As the senior Technical Support Engineer Roles and Responsibilities:* Provide a wide range of technical support, consulting, engineering, program/project management, sales and integration services for a wide variety of M2M/IoT projects, customers, products, systems and software. * Play an essential role in completing the everyday technical support process to provide optimal support to our customer base. * Communicate with fellow employees and customers over the phone, via e-mail and verbally is essential. * Lead and participate in internal/external projects, providing a liaison/escalation role to the entire FW Technical Support Team, monitoring FW and customer projects and systems, documenting issues, and supporting Technical Support activities, including mobile data services, network security services, advanced wireless technologies integration and deployment, surveillance systems, specialized software applications, systems integration (e.g. SCADA, Mobile, etc.) and more.

Lead cross-organizational teams to define, document and implement complete systems and architectures supporting Boeing Company-wide programs and initiatives.* Develop, document, and gain BCA Company-wide acceptance and approval for disciplined, consistent and repeatable, "end-to-end" processes and deliverables. * Work with Suppliers, Technical Subject Matter Experts (SMEs), IT Architects and Customers to produce architecture and system design deliverables (e.g. strategic and tactical technology roadmaps, process flows, operational concepts, systems integration and deployment strategies and plans) to insure uniform migration from existing computing environments to new architecture implementations.Accomplished and involved in the following programs and initiatives:* Boeing Commercial Airplane (BCA) Strategic and Transition Planning* Technical Services and Modifications* Aircraft Fleet Support (AFS)* Supplier Product Support Management (SPSM)* Technical Services Systems (TSS) * BCA Enterprise Information System Architecture - Boeing Company Enterprise Focal* Boeing Communication (BOECOM) Replacement Prototype Project (BRPP)* Synoptic Maintenance Aid for Research and Training (SMART)* Computing Technology Roadmaps * Application & Data Architecture Team (ADAT) Lead* BCA Common Knowledge Initiative (CKI)* BCA Company Offices Finance Architecture Redefinition * BCA Strategic Planning* BCA Windows 2000 Deployment Architect/Lead - Renton Site* Computing Product/Service Lifecycle Change Integration* Computing Tailored Business Streams (CTBS)* UNIX access to Microsoft Windows Desktop Environments (X-to-PC)* Secure Systems Architecture (SSA) * Single Terminal Access Capability (STAC) Program* Secure System Access (SSA)* GENESYS (Auburn Fabrication)* Boeing Computer Services (BCS) Peace Shield Program (Defense Contract – Security Clearance Required) * Boeing Defense and Space Group Tiger team member (Defense Contracts – Security Clearances Required)