Robert Kratz Email & Phone Number

Raleigh, Nc, Us

Chicago, Il, Us

Responsible for managing all functional and automated testing processes in support of business intelligence development efforts at Oak Street Health•From design to implementation, I partner with our stellar engineering, product, and design teams in a fast-paced, agile environment to transform ideas into a reality

Cleveland, Oh, Us

Bethesda, Maryland, Us

- Created metric dashboards for engineering health(code coverage, commits, code complexity, ect)- Integrated SonarQube quality gates into GitLab CI/CD- Created and managed testing pyramid to promote shifting left in software testing- Created Jira Dashboards to visualize and standardize workflows- Participated in synthetic data creation using Postgres SQL

Bethesda, Maryland, Us

Responsible for testing web based provider portalPostgreSQLAutomation with Katalon Studio(selenium framework)Test case management with TestRailMember of multiple cross functional teamsMetric monitoring using PendoIssue tracking in Jira. Created dashboards as neededSearched using JSQLQuality Gate management using SonarQubeWas responsible for integrating with Gitlab

Bethesda, Maryland, Us

Chicago, Il, Us

Team lead. Automation. SCRUM master.

Chicago, Il, Us

Lead QE on CDS(Clinical Decision Support)Project has both a Web Application built in Silverlight and a client layer using WCFResponsible for all testing areas on productReviewed test cases and test plans for other QE team members Created reports for defect tracking, regression and functional progress, and performance testingQA artifacts maintained in TFS via MTM(Microsoft Test Management)Automation testing POC with Fitnesse, soapui, and codeui toolsPerformance testing using Visual Studio 2012 using load test and web performance tests

Chicago, Il, Us

* Design and write software functional and system test strategy and test/use cases for Allscripts' Professional EHR product and common solution services that support it * Execute functional and system test cases. * Interface with local and remote (India) test resources to assist and support them in creation and maintenance of automated and manual test cases for new product features. * Participate in development team meetings as a QA representative, advocating for testability of code, reviewing unit test plans, developing test cases/strategies/plans for planned features. * Create and maintain test configurations and test infrastructure

Durham, Nc, Us

Developed, published, and implemented test plans. Wrote and maintained test automation. Developed quality assurance standards. Defined and tracked quality assurance metrics such as defect densities and open defect counts. Familiar with many different SDLCs including Agile(SCRUM), waterfall, and iterative.Record test results and defects into HP Quality Center 10.0Design test manually and using BPTHelped saved BCBSNC over $350,000 in medical expenses

San Jose, Ca, Us

Provided exemplary customer service to top tier eBay and PayPal customers who averaged over $30K in purchases per calendar year Participated in special projects to reach customer retention Total contact for customer Use of Salesforce.com software Global Soft Skills trainingResolution Service Agent, November 2006 ­ November 2007 Ongoing Regulatory Licensing Assist prospective customers with all processes in connection with Risk Operations Responded to inbound service requests via telephone and email inquiries Provided feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues Use of Internal and External computer programs such as; Outlook, Word, Java, Access, and KRONOS

Bachelors, Information Systems

Diploma, General Studies