Romans Krivenko Email & Phone Number

London, Gb

Supervised and managed a team to maintain smooth casino operations and ensure compliance withall regulations. Oversaw the staffing process, from interviewing and hiring new staff to trackingtheir performance and conducting probation reviews. Organized training sessions and meetings toensure staff competence, growth and retainment.Facilitated communication across departments and with different managers to boost operationalefficiency and solve inter-departmental challenges. Created detailed reports, and proactivelyidentified and adjusted player session turnover discrepancies due to machine limitations. Managedday-to-day operations, ensuring efficiency without disruptions.Monitored financial statistics and implemented restrictions to prevent players from exceedingspending limits, promoting responsible gambling. Actively engaged with clients to discuss safegambling practices, assessing their well-being and decision-making capacity to continue gamblingin line with office compliance. Also identified and addressed fraudulent behaviour, enhancingsecurity measures and protecting the integrity of casino operations.

London Area, United Kingdom

Engaged with customers to provide excellent service and support, meeting their needs quickly andeffectively. Demonstrated problem-solving skills by identifying issues and resolving them quickly.Adapted approaches in customer interactions to meet individual needs, enhancing customersatisfaction and loyalty.Worked well with team members at all levels, offering personalized support to boost overall teamproductivity. Played a key role in onboarding and training new staff members, ensuring they had thenecessary skills and knowledge.In the role of Acting Supervisor, demonstrated leadership and management abilities by guiding andsupporting the team effectively, naturally transitioning into the permanent role after a few months.

Extended It Diploma, Btec Level 3

Electrical Installation, Level 2 & 3 City And Guilds 2365