Ryan Kropp Email & Phone Number

Pennington, Nj, Us

Pennington, Nj, Us

Malvern, Pa, Us

• Spearheaded the end-to-end design of an innovative online banking system, contributing to its development from inception.• Conceptualized and crafted wireframes, visual designs, interactive prototypes, and mockups for consumer-facing and enterprise applications.• Conducted user research to understand customer needs and pain points, translating findings into intuitive and efficient user interfaces.• Collaborated closely with cross-functional teams, including developers and product managers, to ensure seamless integration of design elements.• Implemented usability testing to refine designs and enhance user satisfaction.• Played a key role in updating an existing enterprise product, bringing a fresh perspective to enhance user experiences and functionality.• Led the establishment and ongoing maintenance of a comprehensive design system, ensuring consistency across multiple projects.

Newtown, Pa, Us

Newtown, Pa, Us

• Responsible for redesigning and coding a new website User Interface prototype.• Update and Operate current website using the WordPress platform.• Orchestrated and beta tested new software implementations to the online banking service and mobile banking app.• Process, Verify and set up new Online Banking Account Profiles.• Process, Verify and set up new E-Statement Account Profiles.• Process ACH Debit/Credit file submissions from corporate business clients.• Process remote deposit batches from clients.• Provide customer support for all online and banking services.• Process, Authorize, Verify, and Release domestic and international wires.• Monitor and report possible fraudulent activity.• Member of the Marketing and Safety Committees.

Baltimore, Maryland, Us

• Create and maintained a world-wide database of client contacts• Create and maintained an up to date document of potential business opportunities• Follow up with current and potential clients• Consistently complete projects ahead of schedule• Create various document templates to help improve and streamline daily tasks

Maryland Heights, Mo, Us

• Perform opening and closing POS systems start ups and close-outs.• Personally created a set of Spreadsheets and documents to organize and streamline daily tasks.• Monitor inventory level and prepare requisitions to replenish inventory on hand.• Perform weekly cycle counts on product to ensure accurate inventory reports.• Complete & submit employee reviews/merit increases based on job performance.• Routinely check for and complete price changes.• Pull requested items for online sales on a daily basis.• Create floor displays to highlight new, clearance, or holiday items to boost sales.• Helped set-up and run multiple “Goalie Demo” events.• Helped lead store to win first ever “Store of the Year” award given by corporate.

Souderton, Pennsylvania, Us

• Performed Opening and Closing POS systems start ups and close-outs, along with the completion of proper daily paperwork and refund settlements.• Planned out Daily, Weekly, and Monthly sales goals to reach.• Personally created new interactive sale ideas for customers, approved by district manager.• In charge of producing a weekly “Hot-List” of all items that sold well that need to be restocked. • Personally posted the best Team Sales numbers in store history only 3 months in.• Brought in numerous new and managed existing Team Sales accounts.• Held between 35-40% Gross Profit Margin on all Team Sales orders.

• Doubled first month’s sales expectations with no previous sales experience.• Maintained a 100% customer satisfaction survey rating.• Broadly plan out each week in advance.• Establish monthly sales forecast.• Discuss customers' needs and advise them on the most suitable vehicle.• Arrange test-drives.• Negotiate the sale price of vehicles, including any 'trade-in' price for customers' old cars.• Work out finance arrangements, which may include cash payments or a car loan.• Maintain an owner follow-up and prospect development with clients.• Highlight additional products to customers, such as accessories or after-sales service.• Complete associated paperwork and pre-delivery inspections.

Arlington, Texas, Us

• Supervised the safety and efficient operation of rides.• Supervised an area with 30+ employees.• Performed daily safety and guest service audits on employees.• Performed daily ride SOP safety and work area inspections before opening.• Worked together with engineers to achieve maximum efficiency on amusement rides.• Trained new employees on proper procedures to operate rides efficiently and safely. • Dealt with guest concerns and ride breakdown procedures.• Helped diagnose mechanical/electrical malfunctions with rides.• Maintain a clean and safe environment.• Promoted three times within time at Six Flags.• Park attendance ranged from 10,000 to 50,000 guests per day.