▪ Own and manage the client operational relationship through consistent engagement with key operational contacts.▪ Understand client’s needs and Zones operational offerings and provide oversight into all KPI’s being tracked for client and then coordinating operational resources to ensure they are being met.▪ Own overall operational account health by partnering with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.▪ Identify opportunities for account development by constantly assessing internal operations; identify and assign action with timelines around Zones process improvements.▪ Manage issue resolution and risk mitigation by coordinating with internal departments and their leaders to provide quick resolution to client concerns.▪ Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.

▪ Establish strong working relationships with existing clients to provide high level of customer service to assigned accounts.▪ Respond to RFQs, process new orders, RMAs and maintaining daily reporting for status of existing orders.▪ Coordinate with purchasing and sourcing teams for providing solutions against new product inquiries and suggest inventory management for regularly sold items.▪ Present quarterly performance review to internal and external stakeholders for KPI compliance.▪ To assist with, and contribute to, the day-to-day administration of the Account Management Team under the guidance of the Head of Client Account Management.

▪ Handling day to day customer contact via phones and emails.▪ Maintaining and updating all customer files and payment information on Salesforce (CRM).▪ Processing customer claims and offering resolutions.▪ Providing outstanding customer satisfaction with a friendly disposition and problem-solving skills utilization.▪ Giving product overview and explaining the terms of service to the customers.▪ Collaborating and building relationships with customers to strengthen service competitiveness.▪ Communicate timely correspondence back to customers, track and resolving any issues regarding product.

▪ Responsible for reviewing project plans as well as coordinate in different project activity.▪ Drafting and presenting project proposals for new and ongoing projects.▪ Coordinating Nationwide with the regional offices all over Pakistan to ensure quality of service is being delivered as per the KPIs and defined SOW.▪ Ensuring that the regions are well equipped with the required staff and facilities to accomplish their tasks in an efficient manner.▪ Periodically visiting the regional offices for financial audit and performance evaluation.▪ Dealing with all reconciliations and financial matters with the clients as well as regional offices.▪ Conducting Joint visits to project sites with the client representatives and other stakeholders as and when needed.▪ Coordinating meetings with the clients and other stakeholders in order to assess and evaluate project outcomes and recording minutes of meeting for all such interactions.▪ Maintaining all relevant documentation related to the project.

▪ Maintain project records, including preparing invoices, memos, financial statements, and project reports.▪ Conduct project-related research, compile data, and prepare reports to present to project manager.▪ Read incoming memos and reports to determine their level of importance for the project and distribute them accordingly.▪ Managed and maintained project manager’s schedule, and provided an updated itinerary each day as well as alerted him to cancellations or other unexpected changes throughout the day.▪ Secured travel arrangements for executives, project partners, and other relevant parties to and from project sites.▪ Compiled and transcribed minutes during meetings, providing copies to everyone working on the project as necessary.▪ Scheduled and coordinated meetings, luncheons, dinners, and other project-related outings as needed.

• Updating payment database for the FY 2010-2011 on the official finance system.• Generating payment acknowledgements for the FY 2010-2011 against payments received by the licensees.• Maintaining hardcopies and updating the softcopies on the official portal.• Proofread and prepared complete case summaries/briefs and financial reports.• Assisted in preparing the list of defaulter for the FY 2010-2011 for the termination of licenses.• Supporting the staff for the processing of any new license applications.