Robert Kung Email & Phone Number

Edmonton, Alberta, Canada

- Develop de-escalation course material with the mission to equip staff with the confidence and courage to handle conflict in the workplace- Deliver training in regards to professional communication, conflict resolution, and de-escalation

- Collaborate with Workplace Health & Safety (WHS) to implement Behavior Safety Plan (BSP) to 109 Emergency Departments and Urgent Care Centres in the Province of Alberta- Utilized Prosci change management to advocate for shifts in work culture, language used, reporting effectiveness, and data interpretation for Protective Services personnel- Acted as a change agent for integration of Protective Services into Behavioral Safety Program activities - Interpret and effectively communicate data summaries for relevant stakeholders and leaders in Workplace Health & Safety and Protective Services

All Hospitals And Clinics In Edmonton And Surrounding Areas

- Adept communication skill developed through using verbal judo to de-escalate threatening or violent interactions - Effectively utilized proper Pressure Point Control Tactics when necessary, limiting damage to individuals as much as possible- Able to maintain composure during high stress encounters - Collaborated with team members to handle crisis situations in utmost efficiency - Adaptable to all sites working culture and population- Maintained equity and fairness by treating all staff, patients, and clients with respect- Actively vigilant of public and staff safety

Edmonton, Canada Area

- Rated as leading Non-Violent Crisis Intervention Instructor with 5000+ hrs of lecture & training experience; personally certified 7100+ AHS staff and associated members; hosting 600+ classes- Lead instructor for Community Peace Officer II & I Fitness Standards- Initiated, developed and taught course material related to officer health & wellness impact factors and mental imagery training; contributing to the accreditation of AHS Community Peace Officer Level 2 Recruit Training Program given by the Justice & Solicitor General Training Academy- Successfully coached prospective and current Protective Services members in passing Physical Abilities Requirement Evaluation (PARE)- Tailored verbal communication course material to Human Resources Teams, Health Referral Services, Birth Control, Homecare, Emergency Services, and Staffing Services; Resulting in a 98% satisfaction from attendees.

Canada

2021- Coached over 900 F45 workouts - Presented initial instruction to each class on proper and safe movements- Continually advised members throughout each workout on how to improve their form through accurate cuing leading to increased performance for members and safe application- Consulted with trainers on best practices and safety for members- Cultivated a positive, energetic, welcoming, and non-judgmental environment for all members in the environment - Nurtured members insecurities by implementing empathic approaches to discern their biggest concerns and discussed small steps to move forward in their fitness journey - Encouraged members to challenge themselves when their form is proper leading to excellent feedback from members over a period of 4-6 months of their increased strength and performance - Streamlined logistics prior to and post class to ensure classes run smoothly on the day of and following day- Remedied members minor injuries using standard first aid practices- Contributed to the rating of 5/5 stars on google reviews by having a hand in creating a safe, positive, and productive community while advocating for healthy lifestyle change- Initiated exercise therapy methods for members who consistently verbalized chronic pain, improving their performance by 20% and alleviating pain following feedback loop - Credit to Exercise Therapy Association strategies

Edmonton, Canada Area

International Sports Science Association (ISSA) Personal Training Certificate- Effectively delivered high intensity interval training to groups of up to 30 clients- Consistently demonstrated quality training to current clients leading to a maintenance and management of 10-12 clients progress & training for a period of 3 months and onwards- Collaborated with local physical therapists, chiropractors, supplement stores and international nutrition and dietician specialists to refer clients to appropriate services tailored to their needs - Created and modified training programs tailored to individual needs, objectives, goals, and interests

University Of Alberta

- Advised over 100 clients on various work search related issues including improvement on work search documents, career guidance, and interview skills- Demonstrated effective public speaking capabilities through facilitating numerous presentations including staff meetings, career education, interview advice, forums and workshops- Enhanced professional customer service relations through tailoring information to clients personal interests, providing proper phone and email etiquette, and referring clients to other services that would be of benefit which resulted in a positive experience for 98% of surveyed clients.- Improved client satisfaction by expanding work search documents through creating 7 new samples as a summer 2012 project