● Role model for exemplary customer service behaviors. ●Provide a great Customer Service experience to all customers and associates with a high level of professionalism.●Engage associates, promote open communication, provide recognition and coaching in the moment●Touch base with each associate to establish priorities●Monitor the front-end experience and ensure a great first and last impression●Observe and provide feedback to store manager on store logistics. ●Review… Show more ● Role model for exemplary customer service behaviors. ●Provide a great Customer Service experience to all customers and associates with a high level of professionalism.●Engage associates, promote open communication, provide recognition and coaching in the moment●Touch base with each associate to establish priorities●Monitor the front-end experience and ensure a great first and last impression●Observe and provide feedback to store manager on store logistics. ●Review daily staffing, lunch/break schedules and cashier coverage.●Assign back-up cashier to ensure timely processing during peak periods●Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover●Follow-up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them●Conduct AM/PM store Rallies●Complete closing communication for opening Manager on Duty●Store key holder. Show less

●Provide supervision, training, and evaluation for up to 5 paraprofessional resident assistants and participate in paraprofessional and professional staff selection processes.●Educate students on residence hall and university policies and serve as a case manager for on-campus conduct cases.●Resolve student conflicts and handle room assignment changes as needed.●Provide crisis intervention for students in crisis situations, refer them to the appropriate campus resources… Show more ●Provide supervision, training, and evaluation for up to 5 paraprofessional resident assistants and participate in paraprofessional and professional staff selection processes.●Educate students on residence hall and university policies and serve as a case manager for on-campus conduct cases.●Resolve student conflicts and handle room assignment changes as needed.●Provide crisis intervention for students in crisis situations, refer them to the appropriate campus resources (Counseling/University Police/Academic departments, etc.) and follow up as needed.●Develop, implementation, and assessment of the co-curricular learning plan for Residence Life.●Promote and maintain a safe, secure, and inclusive living environment for all residents. ●Participate in 24/7 on-duty coverage in a residence hall area of up to 200 students. Work closely with various offices (housing, OPP, University Police, health services) and external partners (parents, the hospital, etc.) to ensure each resident is receiving a high-quality living experience.●Promote and train a network of Peer Leaders who work with new students at Orientation and continue offering activities and collaborations through programs, activities and club/organizations during the academic year.●Serve on the Diversity, Equity, and Inclusion Committee planning and assisting with events that cover topics such as: dating violence, sexual assault awareness, domestic violence, guest speakers and performers that cover numerous topics and cultural fiesta celebrations.●Advise over 20 campus clubs and organization on planning events, implementing events, and financial responsibilities for their groups●Responsible for an approximate $3,000 Welcome Week/Orientation Budget and approximately $40,000 programming budget●Assist in planning, developing, and evaluating Resident Assistant training●Maintain effective relationships with peers, vendors, and others in a diverse environment Show less

●Supervise, train, and evaluate a network of Peer Mentors who work with new students at Orientation and continue offering activities and collaborations through programs, activities, and clubs/organizations during the academic year.●Maintain a working knowledge of campus and Penn State system resources for mentors and mentees.●Participate in professional development activities and skill -building workshops to assist mentors with mentoring skills.●Establish a regular online/in- person… Show more ●Supervise, train, and evaluate a network of Peer Mentors who work with new students at Orientation and continue offering activities and collaborations through programs, activities, and clubs/organizations during the academic year.●Maintain a working knowledge of campus and Penn State system resources for mentors and mentees.●Participate in professional development activities and skill -building workshops to assist mentors with mentoring skills.●Establish a regular online/in- person communication to alert mentors and mentees of pertinent news, helpful resources, campus and program activities, and requirements of the program.●Organize Peer Mentor academic and social events. Show less

●Assist with student’s academic and social integration to the college experience.●Provide support and experiences that enhance study skills and promote learning.●Develop and execute sessions on time management, stress management, health, social justice, study strategies and financial management, strategic reading, lecture notes, test- taking and wellness activities.

● Develop, coordinate, and manage student, faculty, and staff diversity and inclusion two programs per semester to encourage and development of a cultural competence and an inclusive community● Serve as an adviser for national Minorities in Agriculture, Natural Resources, and Related Sciences and Leaders Enhancing Agricultural, Diversity, and Trust Collective ● Conduct regular one on one advising meeting with student leaders focused on professional and academic development and goal… Show more ● Develop, coordinate, and manage student, faculty, and staff diversity and inclusion two programs per semester to encourage and development of a cultural competence and an inclusive community● Serve as an adviser for national Minorities in Agriculture, Natural Resources, and Related Sciences and Leaders Enhancing Agricultural, Diversity, and Trust Collective ● Conduct regular one on one advising meeting with student leaders focused on professional and academic development and goal setting● Train 25 students on social justice initiatives, equitable practices, and how to facilitate discussions● Responsible for crisis intervention and conflict mediation● Supervise students on overnight out of state trips● Support student leadership programs through workshop development, training’s, ongoing assessment, and programming logistic● Provide highly responsive service to students, serving as a main contact for student concerns● Coordinate College –Wide diversity and inclusion initiatives such as unconscious bias training for students and faculty, and diversity retreats for students ● Observe departmental budget meetings and administrative meetings ● Organize and lead group evaluation process for screening graduate applicants ensuring top candidates● Serve as the primary purchaser for the Office for Diversity Show less

● Observed and assist 5 hall directors with the conduct hearing for policy violations in the residence halls● Established crisis management skills through fire drills and case studies

● Assisted Multicultural Liaison Officers across colleges in planning and conducting university wide programming (MLO Study tables, MLO Pop-up Shop, Fall break Holiday Dinner)● Analyzed student experience data to enhance programming and involvement for students in learning communities, networking with alumni, and focus on retention efforts● Designed social justice development curriculum for peer mentors in the different colleges (i.e. socialization, structural and institutional… Show more ● Assisted Multicultural Liaison Officers across colleges in planning and conducting university wide programming (MLO Study tables, MLO Pop-up Shop, Fall break Holiday Dinner)● Analyzed student experience data to enhance programming and involvement for students in learning communities, networking with alumni, and focus on retention efforts● Designed social justice development curriculum for peer mentors in the different colleges (i.e. socialization, structural and institutional racism, culture vs. climate, power, privilege, oppression, and sex and gender identity)● Developed and lead an empowerment program series for undergraduate scientist of color that focused on student persistence in science fields by focusing on issues of social justice Show less

● Directly supervised 5 APEX peer mentors though regular staff meetings, one on one meetings, professional development plans, and expectation setting● Coordinated daily operations, logistics, community policy enforcement, management, and development of the APEX residential community● Served on call for 55 student residence including roommate conflict, addressing maintenance concerns, and managing emergency situations ● Functioned as a mandatory reporter for misconduct, mental… Show more ● Directly supervised 5 APEX peer mentors though regular staff meetings, one on one meetings, professional development plans, and expectation setting● Coordinated daily operations, logistics, community policy enforcement, management, and development of the APEX residential community● Served on call for 55 student residence including roommate conflict, addressing maintenance concerns, and managing emergency situations ● Functioned as a mandatory reporter for misconduct, mental health, and substance abuse● Assisted students with financial aid, housing contracts, and meal plan concerns● Advised the APEX community cabinet in programming of social and educational events for students ● Served as role model for students of color attending Iowa State and provided resources for students● Aided residence hall staff in the supervision of residential facilities and enforced the Department of Residence policies and regulations Show less

● Coordinated college and laboratory visits for high school students. Responsibilities included communication with school districts, activity planning, and serving as an onsite liaison and tour guide● Enhanced high school student experiences by serving as an accessible role model and resource for those wishing to attend college● Served as an instructor for the College to Countdown College Preparation program for high school seniors ● Advised 50 high school seniors on the admissions… Show more ● Coordinated college and laboratory visits for high school students. Responsibilities included communication with school districts, activity planning, and serving as an onsite liaison and tour guide● Enhanced high school student experiences by serving as an accessible role model and resource for those wishing to attend college● Served as an instructor for the College to Countdown College Preparation program for high school seniors ● Advised 50 high school seniors on the admissions process, enrollment requirements, and preparing for college resulting in all students submitting college applications and pursing a higher education of that 40 students enrolled at ISU● Actively taught first year college students in the program to develop their STEM identities, encourage them to pursue professional opportunities in their fields, and further foster a sense of community within the program● Served as an academic coach for first year college students on concerns navigating college including providing resources, mentorship, and guidance● Assisted with the oversight of programs and provided feedback to improve quality of the programs through assessment (i.e. Learn and Earn, Algebra Champions, Science Bound Saturdays, Parent Meetings, College Seminars)● Collaborated with high school teachers and families to facilitate activities to help students reflect on the importance of earning a degree and pursuing a career in STEM● Advised 15 students in summer programs (Office of Precollegiate Programs for Talented and Gifted, Young Engineers and Scientist , Center for Biorenewable Chemicals) and served as a point of contact for them● Developed leadership curriculum aimed to increase student and identity development for 30 students in the Science Bound Catalyst Leadership group for Des Moines high schools Show less

● Assisted with over site and planning of two week long summer visits with over 80 high school students ● Designed interactive and educational events for students in ninth and tenth grade including the privilege walk, sex and gender discussions, STEM focused events, and ISU scavenger hunt

● Facilitated discussion with 30 students from all background on diversity resulting in students being more knowledgeable about power, privilege, and oppression in terms of race, gender, and ability● Designed lesson plans to focus on diversity, social identity development, social justice, inclusion, privilege, and oppression

● Conducted research and test to determine if stirring methods effect random distribution of diatoms● Analyzed data to determine if current operating procedures lead to contamination of diatom slides● Summarized and interpreted experimental results into a findings report for a larger research project

● Facilitated college and laboratory visits for high school students including serving as a tour guide and leading discussions● Designed curriculum to encourage leadership development for SOC. Lesson plans included leadership in the community, social justice issues, and leaders in social movements● Taught, led and supported 30 the Science Bound Catalyst Leadership group for Des Moines high school students each year● Provided information to high school students about opportunities in… Show more ● Facilitated college and laboratory visits for high school students including serving as a tour guide and leading discussions● Designed curriculum to encourage leadership development for SOC. Lesson plans included leadership in the community, social justice issues, and leaders in social movements● Taught, led and supported 30 the Science Bound Catalyst Leadership group for Des Moines high school students each year● Provided information to high school students about opportunities in science careers and about college life● Assisted students through research processes and presenting research Show less

● Designed a class with subject matter that reflected current content as defined by the Iowa Core ● Collaborated with Co-Teacher to address individual and group needs including mastery of exams, understanding material, and application of study skills● Utilized a variety of teaching approaches to accommodate different learning styles for 40 high school students taking algebra one