Certified Living Foods Educator. Owner/Server Provider; The Raw and Living Foods Lifestyle: Proper preparation of plant-based foods in their original, un-heated (uncooked) state. Conduct demonstrations and seminars. Train and direct various groups on food diets, recipes, and meal plans. Run and manage the operation and administration of a home-based catering business. Develop and execute event plans and budgets for clients. Create menus and gourmet foods. Work with a variety of vendors. Cater food service for meetings and individuals. Provide on-site food preparation.

Provided tier 2 and 3 remote problem determination and technical assistance for IBM maintenance and warranty customers. This included national retail chains, international banks / automotive manufacturers, healthcare facilities, US Defense department and IBM engineers. Webmaster for department website, providing daily maintenance support and security compliance.• Received “exceeded customer’s expectations” ratings consistently on 3rd-party company surveys by providing superior customer service and resolving customer issues promptly, utilizing interpersonal skills and company tools / processes.• Moved department’s secured internal website from server in Chicago to Atlanta and enhanced website functionality, meeting time and budget goals by developing project plan and managing work of 4 customer-support technicians.• Achieved 15-year period of no reported losses while managing $500K in department assets by maintaining accountability of department assets.• Decreased ramp-up time for new hires and facilitated skills transfer by developing and delivering introductory IBM tape drive and storage troubleshooting class for new hires.• Increased 1st-time solve rate and customer satisfaction by project managing installation of IT laboratory used by department technicians during trouble shooting customer issues. Installed and configured 10 Unix servers, multiple storage devices, consoles and Cisco routers linked to IBM’s internal network.• Made sure technicians had current product information and troubleshooting procedures by updating website regularly. Recognized by management for efforts.• Improved accuracy, user friendliness of databases and tools used for troubleshooting customer issues by submitting undocumented Unix server symptoms seen in the field to product developers of diagnostic tools.

Owner / Operator of a small office, home office specializing in Graphic Arts and webpage design. My business objective is to fulfill the printing and communication needs of small businesses. Developed brochures, flyers, newsletters, websites, and business cards for several non profit organizations and individual clients around the Metro Atlanta area.

provided remote problem determination and technical assistance for IBM's customer engineering personnel.; Technician installed and supported AIX operating systems and software applications on RISC/6000 computers, IBM PCs and Think Pads.