I worked as a receptionist at Dragut Point Hotels and my main responsibilities were:• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay• Process invoices, post checks to vendors and distribute employee checks• Respond to guest complaints, requests and emergencies• Reconcile all accounts in a timely manner• Verify that all EOD work has been performed by other departments• Schedule guest wake-up calls and reservations for the following day• Respond to guest inquiries, concerns and complaints as needed• Answer phones and place reservations