CEO/General Contractor Residential/Commercial/Industrial Construction and Demolition

* Artist manager that is responsible for collecting revenues, fees or other payments stipulated in contracts.* Communicate with artists to develop marketing plans, tour goals for their music career and to recommend and implement actions to achieve them. * Mentor, coach and develop artist.* Initiate contact with individuals and organizations that may help in the promotion of their client’s career.* Negotiate and seek extra deals, prepare lodging, travel, food and other needs for their clients’ out of town gigs and performances. * Maximize sales by implementing direct marketing and advertising activities.* Negotiate with promoters and other people of contractual rights and obligations; as well as inspect equipment and facilities ensure they meet the artist’s specifications. * Book interviews for promotion, hire coaches and trainers to help artists with dancing, voice, translations and others* Perform daily bookkeeping, take and complete financial obligations.

• Supported strategic business and sales planning/execution • Performed an integral role in building assets and expanding brand • Improved fiscal accountability and P&L management • Developed risk management, performance metrics and complex change management processes• Managed aspects of marketing, sales and business development, including planning, forecasting, contract negotiation, contract and purchasing/vendor relations with product manufacturers and suppliers • Managed the acquisition and merger of key accounts • Prepared the annual ISO Compliance Audit documentation• Established growth of over 300% in Q2 2015 annualized with expansion and $1M/year increase in sales • Developed process Improvements which increased revenue from $1M - $5M, increased market saturation for new product from 232 to 1032 clients • Motivate, coach, manage, and train

o Managed a Supervisor Team of eight members, coaching to improve customer experience, performance and career development o Developed and streamlined policies and processes o Developed "Customer Experience Week" to help enrich company culture with an attitude of service o Maintained and Enriched B2B client relationships o Maintained Net Promoter score of 80% or better for more than 5 months, highest rating company-wide o Achieved outreach to 1 million customers within six months through partnership with sales departments to map strategic plans for growth o Strategic Planning with Director and VPs o Managed departmental budget o Collaborative relationships with all departments o Created the Mobile Tech Support Business Recovery Plan through researching design and executive need for continuous improvement and maintenance of data o Recruited technical staff through different means to build pipeline o Built and maintained technical training for onboarding

o Coach and direct 15+ customer sales service representatives in performance o Manage front-end operations in Customer Satisfaction and Behavioral profiles to ensure friendly and efficient interactions o Awarded performance awards for instrumental role in driving improvement o Responsible for timely customer issue resolution in compliance with company policies through training representatives o Assessed and hired technical sales staff o Developed special forum charged with revitalizing company atmosphere and building trust amongst leadership

o Directed the work-at-home department by hiring, training, and managing up to nine Team Leaders and over 300 representatives o Managed up to 90 representatives and managed scheduling & customer service while maintaining employee satisfaction o Enhanced employee performance and helped build a motivated workforce through interpersonal relationships and cross-training o Performance for work-at-home agents under my supervision increased by 22%o Coached agents on effective customer service, selling and resolution strategies o Assigned and directed workflow of a team of up to 20 representatives o Planned, organized, and controlled the process flow, in compliance with company policies and procedures o Interfaced with customers, Help Desk personnel, application personnel, and end users on a daily basis o Responsible for deescalating client problems and complaints o Communicated and regularly reported to cross functional teams and leadership o Served as Tier II Technical Support

* Database Programmer specializing in Access, key roles included design; use of SQL and VBA implementation and maintenance.* Data management and database modeling for all new and existing databases.* Redesigned and streamlined external and internal program policies and procedures.* Creation and Implementation of MDE files in Access for use across the network.* Server Administrator* Greatly improved the accuracy of our product information included in our Boilerplate's.* Software designer for inter-departmental use * Developed and managed the process for tracking Win/Loss Proposal information that validated our goals for the month/year.* Generated and submitted RFP's, RFI's, RFQ's and RUS's* Created and managed team building programs, to better enhance co-worker relations as well as executive to employee relations.