As Success Architect on a director-level position, I serve our strategic customers by providing management consulting and implementation guidance on how best to leverage the usage of ServiceNow in aPaaS (Application Platform as a Service) model for integrating all business areas, accelerating business value, developing blueprints, creating roadmaps, and helping to establish business and technical paths to ensure sustainable success and business excellence.• I’ve engaged on a huge telco Digital Transformation, aligning the best path to adopt the whole suite of our products in replacement of legacy systems. Targeted savings of $200M in 5 years.• In a very large global bank, I've been able to help them adopting a Value Journey and proving Business Value from ServiceNow initiatives amounting to $60 million in 3 years.• In several customers such as PayPal, T Rowe Price, Nationwide, Globo, and Bradesco, I’ve provided management consulting and implementation guidance on how best to leverage the usage of ServiceNow as a platform, being a trusted advisor for C-suite and middle management. Products include ITSM, ITOM, SPM, SAM, HAM, SecOps, CMDB, CSDM, etc.• I've presented on global webinars and Certified Master Architect programs, covering Governance, Staffing, Strategy, and Value Management, and I've been engaged on cross-border initiatives to leverage our Products and Services.

Led ACI’s first cloud-based PaaS (Platform as a Service) and IaaS (Infrastructure as a Service) development and implementation for Santander Global Acquiring, utilizing Microsoft Azure.• A 10-country implementation effort with 50 global resources and expected revenue of up to $50M.• Intentionally selected mid-stream by client’s subsidiary’s CEO to take over leadership due to strong track of previous results, communicating with Santander Head of Global Acquiring and many other hierarchical levels at client and internally. • Reformulated program, ensuring adherence to tight client-imposed deadline, oversaw the life cycle, acted as executive alignment and escalations, and achieved successful go-live of first-of-their-kind products in Cloud.• Took additional responsibilities as Product Owner demonstrating the value of company’s solutions in SaaS model.

Led teams delivering Real-Time Payments and Retail Payments projects across the globe.• Successfully led parallel projects in many countries, including the United States, Canada, Ecuador, Brazil, Australia, New Zealand, and the United Kingdom.• Achieved successful development and go-live of Zelle and TCH interfaces for BMO, resulting in improved customer experience related to international payments and transfers using ISO 20022.• Successful go-live of Real-Time Payments in Westpac New Zealand and Westpac Australia.• Completed first deployment of BASE24-eps on ACI Private Cloud, for BNC in Canada.• Successfully led development and delivery of Switch and Clearing/Settlement products for a brand-new Brazilian Acquirer, SafraPay.• Mentored and coached team members through adoption of Agile methodology on key customer engagements, resulting in increased productivity and enhanced project results.• Supported tens of Pre-sales opportunities, using strong written, verbal, and presentation skills.

Led programs, projects and teams in charge of developing and implementing payments solutions for Acquirers, Processors, Schemes, Cards, Issuers, and Banks in Latam.• Led critical and successful initiative for a startup company which in record time became Latam third largest Acquirer, GetNet, involving products for Switch, Merchant Acquiring, e-commerce, Anti-fraud, and Automated Tests. This effort resulted in the selling and implementation of over 100,000 hours of services at USD 13M.• With Stress Tests and tunning, increased maximum performance from 330 to 1,600 TPS. With Performance Analytics and Reporting, created dashboards linked to Availability, Performance, and Scalability.• Achieved a remarkable turnover in client retention, not having lost one client throughout this whole period. Due to successful results, triggered additional businesses at multiple similar companies, such as Amex and Bradesco in Brazil and Transbank in Chile, leading customizations and implementation of Clearing and Settlement solutions.• Led software development lifecyle for global Commerce Gateway’s clients and for some BASE24 and PRM modules.• Led 10+ successful anti-fraud and anti-money laundering projects, from small banks and brokers to some of the Top 10 banks in Americas such as Itau and Bradesco.• Worked under constant ambiguity, adopting Agile or Waterfall as convenient.

Directed a team in charge of all systems engineering and maintenance involving client-server, web and ERP topologies, and utilizing several languages, over different relational databases and J2EE application servers, and also utilizing BI solutions. Steered definition, selection and deployment of a new IT architecture to enable the sustainable growth of Medial’s businesses after company’s IPO.

On the second largest Latin America Acquirer, successfully proposed and redesigned POS application, allowing REDE to run the same application on POSs from distinct vendors and enabling rollouts to be performed online. This solution brought creativity and innovation to POS software development process and to POSs operation, and has been rolled out to more than 4 million POSs.

On the largest Brazilian ATMs network, structured and steered the entire Software Development Factory consisting of 100+ professionals qualified in systems engineering in different topologies, in different languages (Java, C++, C, others) and distinct operating systems (AIX, Windows, HP UX, OS/2, zOS). • I led team of 100+ Software Engineers, Business Analysts, Project Managers, and Systems Architects in charge of all internal systems, from Switch to Clearing and Settlement, from Billing to ATM Management, from Immediate Payments to Electronic statements for merchants, from Acquiring to POS management.• Intentionally tasked by CEO, created and got approval for TecBan Enterprise Architecture, highlighting adoption of SOA and Java, and renewal of all ATM embedded systems.• Defined and implemented tactical plans and Key Performance Indicators related to efficiency and accuracy. Implemented SLAs to manage outsourced projects. Drove Agile, RUP and PMP implementations.