Providing daily in-house support to the company’s approximate 200 users, including servers, laptops, phones, mobile devices, and printers. Also responsible for hardware management and inventory, new machine configurations and weekly server backups, as well as help manage the various accounts, software, software licenses, and cloud-based app services that the users require.

Delivering robust phone, email, and remote session support on roughly 15 diverse small to mid-sized companies on both a technical and non-technical basis. This position emphasizes organization, effective communication with clients, and the ability to multi-task quickly from one client to the next

Assumed near sole responsibility of managing a fleet of desktops, laptops, servers, and other devices within the Burlington location. This amounted to independently prioritizing and addressing the daily issues and concerns of over 120 local and remote users to find the best solutions to their problems

Duties included the assembly, configuring, and surveying of HP and IBM servers for client roll-outs. Emphasis was put on documentation of the work done on the devices and making sure the product matched the clients’ needs.

Responsibilities included: aiding walk-in customers with their hardware and software diagnoses and computer repairs, paying careful attention to their individual needs and privacy concerns. Additionally did on-site support for notebooks, workstations and servers for hospitals, schools and local companies.