At Nuna our mission is to make high-quality healthcare affordable and accessible for everyone. We achieve this by enabling health plans to successfully transition their provider contracts from Fee for Service to Value Based reimbursement. As a UX Designer I partner with other designers, product managers, actuaries, engineers, data scientists, and subject mater experts to translate complexities of value-based payment models into useful, usable, and digestible data analytics products for a diverse group of healthcare payer and provider users.

•Led end-to-end research, concept ideation, and design for the first implementation and launch of a new product line, Contract Modeling. •Led design of all financial reporting aspects of our Contract Performance product for 3 anchor customers across 7 different financial models.•Defined reusable, generalized design patterns and templates for financial reporting pages in our Value Platform. This ongoing product generalization work helps support our growth from 4 anchor customers to many.•Helped scale our team’s research capacity by creating and refining research templates, documentation, and processes to expand our research infrastructure, standardize research across our team, and increase our team’s efficiency. •Collaborated on, supported, and served as resource for a range of internal and external research projects.

Product Designer in a five person student team of user-centered designers, researchers, and technologists working together to design a preferred future for our client, MedRespond.This was an 8 month long CMU MHCI capstone project sponsored by MedRespond, a medical technology company that specializes in AI driven patient education solutions.As the Project Manager I:•Managed and developed our high level research, design, and prototyping strategy•Established, tracked, and drove project timelines and due dates•Ensured timely delivery of high quality deliverables•Ensured team cohesion and a friendly and collaborative design culture•Managed, created, and facilitated sprint plans, retros, and internal and client meetings •Strategized with Research, Design, and Tech leads to ensure proper delegation of tasks•Managed client relationsAs this is a 5 person UX design team I also:•Conducted user interviews•Participated in design workshops and concept ideation•Created design artifacts such as personas, storyboards, service blueprints, customer journey maps, wireframes, and prototypesCheck out some of our process and behind the scenes activities on our project website, or our Medium page.

•Developed concise, thorough, and actionable final client reports and deliverables•Designed research materials tailored to client needs and business objectives•Mentored and managed junior team members•Oversaw smooth running of fieldwork and analysis for multi-country qualitative healthcare market research studiesDuring my three years at Research Partnership I conducted over 25 qualitative and quantitative global pharmaceutical market research studies with patients, payers, and healthcare providers across 19 different countries in cross functional teams. •Implemented a wide range of qualitative and quantitative methodologies for studies in all steps of the product life cycle including online surveys, individual depth interviews, focus groups, dyads, segmentation, segmentation validation, market landscape assessment, concept testing, product testing, pricing, trackers, and patient journey.•Therapy areas included Oncology (breast cancer, pancreatic cancer, prostate cancer, renal cell carcinoma), Type II Diabetes, Pneumococcal Vaccination (pediatric and adult) Psoriatic Arthritis, Rheumatoid Arthritis, Multiple Sclerosis, HIV, Women's Health (Vasomotor Symptoms), Acromegaly, Neuroendocrine Tumors, Glaucoma, and Genetic Counseling.•Clients included pharmaceutical and biotech companies such as Astellas, Amgen, Bayer, BMS, Genzyme, Gilead, Hollister, Janssen, Pfizer, and Sanofi.

•Conducted qualitative and quantitative primary market research in a wide range of global and domestic markets and therapy areas•Honed research, analysis, and reporting skills central to conducting global healthcare market research•Developed delegation and management skills•Promoted to Senior Research Executive

•Developed broad research, analysis, and reporting skills for execution of qualitative and quantitative market research studies run in global and domestic markets•Promoted to Research ExecutiveTowards the end of my first year I had the opportunity to manage the first in-house implementation of a global RxRationale study for the quantitative phase of a five market global qual/quant hybrid study. RxRationale is a methodology that "uses mobile app technology to capture rich, qualitative information on physician treatment decisions at the point of prescription". My role involved programming our mobile app survey, working with translators to overlay the local languages onto the survey, quality checking the survey and data outputs, closely tracking and monitoring recruitment, troubleshooting all related recruitment and technology issues that arose with the help of my team, table checking the quantitative outputs of the survey, managing the coding of the qualitative open-ended data, and contributing to the quantitative sections of the final client deliverable.

•Conducted primary and secondary research to study and better understand the key factors that impact AFAHO’s effectiveness for its target population as part of fieldwork and research for year long senior anthropology thesis.•Engaged in participant observation, analyzed 2 years of client needs assessment survey data, and designed, moderated, and analyzed informant interviews in French and in English.

•Prepared and taught weekly 1 hour TA sessions to four semesters of Intermediate French students•Collaborated with French faculty to create engaging lesson plans•Promoted students’ understanding of conversational French, French grammar, and francophone culture through immersive activities and drills

•Worked with department staff, visiting professional performers and technicians, and on-campus student groups to build and execute theatre, dance, and other performing arts productions in close-knit teams. •Worked as run crew for 2-3 professional performances per semester, helped run backstage operations for major student culture shows and dance showcases, and ensured that shows ran smoothly for all performers and audience members.

•Studied public health policies associated with children ages 0-5 years and prenatal and postnatal women•Collected and analyzed data on institutional and regional child vaccination efforts•Shadowed departmental supervision visits to 14 hospitals and health centers in the Nord Department•Engaged with Ministry of Health administrators, physicians, nurses, and patients to better understand health and healthcare in Haiti

•Studied neural aspects of sexual behavior in Syrian Hamsters in the lab of Dr. Jennifer Swann•Helped gather and analyze data for various research projects, attended lab meetings•Worked collaboratively with other lab members to complete lab tasks as neededSummer: 2009, 2010, 2012