Richard Lam, P.Eng, Mbb, Mba Email & Phone Number

United States

Toronto, Ontario

Lead Operational Excellence teams for various client engagements in program design and deployment execution as well as Lean Enterprise and Six Sigma training and coaching for Fortune 100 companies in hi-tech devices, semi-conductors, digital payments, ecommerce and Energy industries. Currently engaging multi-national companies including Amazon, Intel, Cisco, eBay, PayPal, Western Digital, T-Mobile and Cisco Systems across all international sites to help clients achieve sustainable continuous improvement.

Toronto, Canada

Managed process engineering Center of Excellence consisted of 30+ process improvement experts of Lean Six Sigma Master Black Belts, Black Belts and Green Belts, and led many project teams successfully across the bank including TD Insurance, Securities, Frauds and Global AML that achieved over $56 million in annualized savings and improved customer service.

Toronto, Canada

In September 2011, Richard joined the corporate Professional Shared Services team as a Senior leader, co-leading a consulting team of 100+ professionals specializing in Lean Six Sigma Process Excellence, management consulting, market research and right sourcing. His team was based in Toronto but was working globally, using holistic approaches to solving complex business issues across all lines of business. The team was organized under the enterprise Office of the CAO & CFO and partnered across the company to drive enterprise optimization and support business transformation.Richard led many of his teams of experts and achieved over $150 million in cost savings and revenue generation for the organization.

Toronto, Canada

In May 2010, Richard joined the BMO bank-wide internal management consulting arm, Business Process Improvement, as a senior Practice Lead, providing consulting services at the enterprise level to enable business transformations by focusing on complex processes, from customer facing to back office fullfilment and after-sales service operations. He built the expertise in end-to-end diagnostic, improvement and change management.

Toronto, Canada

In 2005, he joined BMO Bank of Montreal, as a member of Senior Leadership Team in Technology & Operations, accountable for total Lean Six Sigma deployment across product operations in 10 cities supporting all lines of business from retail and commercial banking to private client group and capital markets. His responsibilities include achieving multi-million dollar hard savings for deploying Lean Six Sigma from green field, developing multi-year deployment plans, managing portfolio of improvement projects to maximize ROI, managing a Center of Excellence consisted of 25+ Master Black Belts and Black Belts, and leading project champions and executive sponsors to achieve breakthrough productivity, revenue generation and customer experience.Over the 5 years, as the head of the Lean Six Sigma program Center of Competency at BMO, Richard and his team have trained over 2,500 Lean Practitioners, Black Belts, Master Black Belts, Green Belts, Yellow Belts, and completed 400 projects with an accumulated hard savings over $250 million.He led the Lean Six Sigma team on behalf of the bank to compete in international Process Excellence annual awards and achieved 5 Global Lean Six Sigma Awards including Richard Lam as the Deployment Leader of the Year.

Charlotte, North Carolina

In early 2002, Richard joined Corporate Risk Management leading strategic efforts for credit quality improvement in Consumer Banking including credit card businesses. His responsibilities included developing program strategic plans, ensuring Lean Enterprise and Six Sigma principles are understood, embedded and deployed throughout the organization, leading major improvement projects, and acting as a subject matter expert to management teams to achieve breakthrough quality and productivity.

Dearbor, Michigan

In 1999, he reported to corporate Six Sigma Deployment Director in Vehicle Product Development, accountable for providing strategic planning of the Six Sigma program for the Oakville vehicle assembly operations. Responsibilities also included leading management teams to deploy Six Sigma across operations, leading major quality improvement projects and managing/coaching new trained Black Belts and Green Belts.

Oakville, Ontario

In 1995, he was forward deployed in Oakville vehicle assembly operations to lead a team of production managers, plant engineers and technical specialists, using Operations Excellence consisting of Lean thinking, 8D, DOE, FMEA, 5S, Kaizen, Kanban, SPC and ISO 9000 / QS 9000 tools to improve product quality and achieve Lean manufacturing. His responsibilities included analyzing big customer data, identifying root causes and developing/executing critical process changes to deliver best-in-class quality improvement.

Master Of Business Administration (Executive Mba)

Bachelor Of Applied Science (B.A.Sc.), Mechanical Engineering