Richard Lam, P.Eng, Mbb, Mba Email and Phone Number
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A senior strategic leader in Operational Excellence with over 28 years of expertise in developing, managing and implementing complex change programs in large multi-national organizations including Ford Motor Company, Bank of America and BMO Bank. Proven, trusted business partner who drives results and shareholder value by building organizational capabilities through inspiring trust, cross-functional teamwork and commitment. Extensive experience in Business Process Improvement with industry-leading Lean and Six Sigma methodologies, leadership and people management that resulted in over $500 million accumulated savings. Successfully developed and led Operational Excellence programs that resulted in winning 5 Global Annual Awards of Process Excellence, including ‘Richard Lam as the Deployment Leader of the Year’.Specialties:End-to-End process management and process re-engineeringLarge scale business transformationLarge scale Lean Six Sigma development and deploymentBusiness Process Management and Change leadershipManagement ConsultingEngineering Excellence training and consulting
Global Lean Sigma, Llc
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- global-leansigma.com
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Managing Partner, Operational Excellence Corporate Training And ConsultingGlobal Lean Sigma, LlcUnited States
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Managing Partner, Operational Excellence Corporate Training & ConsultingGlobal Lean Sigma, Llc Dec 2014 - PresentToronto, OntarioLead Operational Excellence teams for various client engagements in program design and deployment execution as well as Lean Enterprise and Six Sigma training and coaching for Fortune 100 companies in hi-tech devices, semi-conductors, digital payments, ecommerce and Energy industries. Currently engaging multi-national companies including Amazon, Intel, Cisco, eBay, PayPal, Western Digital, T-Mobile and Cisco Systems across all international sites to help clients achieve sustainable continuous improvement.
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Vice President, Enterprise Process ExcellenceTd Financial Group Apr 2013 - Sep 2014Toronto, CanadaManaged process engineering Center of Excellence consisted of 30+ process improvement experts of Lean Six Sigma Master Black Belts, Black Belts and Green Belts, and led many project teams successfully across the bank including TD Insurance, Securities, Frauds and Global AML that achieved over $56 million in annualized savings and improved customer service. -
Senior Director, Enterprise Consulting GroupRbc Royal Bank 2011 - 2013Toronto, CanadaIn September 2011, Richard joined the corporate Professional Shared Services team as a Senior leader, co-leading a consulting team of 100+ professionals specializing in Lean Six Sigma Process Excellence, management consulting, market research and right sourcing. His team was based in Toronto but was working globally, using holistic approaches to solving complex business issues across all lines of business. The team was organized under the enterprise Office of the CAO & CFO and partnered across the company to drive enterprise optimization and support business transformation.Richard led many of his teams of experts and achieved over $150 million in cost savings and revenue generation for the organization. -
Director / Practice Lead, Business Process Improvement ConsultingBmo Financial Group 2010 - 2011Toronto, CanadaIn May 2010, Richard joined the BMO bank-wide internal management consulting arm, Business Process Improvement, as a senior Practice Lead, providing consulting services at the enterprise level to enable business transformations by focusing on complex processes, from customer facing to back office fullfilment and after-sales service operations. He built the expertise in end-to-end diagnostic, improvement and change management. -
Director / Head Of Lean Six Sigma Operational ExcellenceBmo Bank Of Montreal 2005 - 2010Toronto, CanadaIn 2005, he joined BMO Bank of Montreal, as a member of Senior Leadership Team in Technology & Operations, accountable for total Lean Six Sigma deployment across product operations in 10 cities supporting all lines of business from retail and commercial banking to private client group and capital markets. His responsibilities include achieving multi-million dollar hard savings for deploying Lean Six Sigma from green field, developing multi-year deployment plans, managing portfolio of improvement projects to maximize ROI, managing a Center of Excellence consisted of 25+ Master Black Belts and Black Belts, and leading project champions and executive sponsors to achieve breakthrough productivity, revenue generation and customer experience.Over the 5 years, as the head of the Lean Six Sigma program Center of Competency at BMO, Richard and his team have trained over 2,500 Lean Practitioners, Black Belts, Master Black Belts, Green Belts, Yellow Belts, and completed 400 projects with an accumulated hard savings over $250 million.He led the Lean Six Sigma team on behalf of the bank to compete in international Process Excellence annual awards and achieved 5 Global Lean Six Sigma Awards including Richard Lam as the Deployment Leader of the Year.
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Senior Vice President, Quality & ProductivityBank Of America 2002 - 2004Charlotte, North CarolinaIn early 2002, Richard joined Corporate Risk Management leading strategic efforts for credit quality improvement in Consumer Banking including credit card businesses. His responsibilities included developing program strategic plans, ensuring Lean Enterprise and Six Sigma principles are understood, embedded and deployed throughout the organization, leading major improvement projects, and acting as a subject matter expert to management teams to achieve breakthrough quality and productivity. -
Six Sigma Master Black Belt, Vehicle Manufacturing/EngineeringFord Motor Company 1999 - 2001Dearbor, MichiganIn 1999, he reported to corporate Six Sigma Deployment Director in Vehicle Product Development, accountable for providing strategic planning of the Six Sigma program for the Oakville vehicle assembly operations. Responsibilities also included leading management teams to deploy Six Sigma across operations, leading major quality improvement projects and managing/coaching new trained Black Belts and Green Belts. -
Product Systems Engineer, Total Quality ManagementFord Motor Company 1995 - 1999Oakville, OntarioIn 1995, he was forward deployed in Oakville vehicle assembly operations to lead a team of production managers, plant engineers and technical specialists, using Operations Excellence consisting of Lean thinking, 8D, DOE, FMEA, 5S, Kaizen, Kanban, SPC and ISO 9000 / QS 9000 tools to improve product quality and achieve Lean manufacturing. His responsibilities included analyzing big customer data, identifying root causes and developing/executing critical process changes to deliver best-in-class quality improvement.
Richard Lam, P.Eng, Mbb, Mba Skills
Richard Lam, P.Eng, Mbb, Mba Education Details
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Master Of Business Administration (Executive Mba) -
Mechanical Engineering
Frequently Asked Questions about Richard Lam, P.Eng, Mbb, Mba
What company does Richard Lam, P.Eng, Mbb, Mba work for?
Richard Lam, P.Eng, Mbb, Mba works for Global Lean Sigma, Llc
What is Richard Lam, P.Eng, Mbb, Mba's role at the current company?
Richard Lam, P.Eng, Mbb, Mba's current role is Managing Partner, Operational Excellence Corporate Training and Consulting.
What is Richard Lam, P.Eng, Mbb, Mba's email address?
Richard Lam, P.Eng, Mbb, Mba's email address is rl****@****gma.com
What is Richard Lam, P.Eng, Mbb, Mba's direct phone number?
Richard Lam, P.Eng, Mbb, Mba's direct phone number is (800) 607*****
What schools did Richard Lam, P.Eng, Mbb, Mba attend?
Richard Lam, P.Eng, Mbb, Mba attended Ivey Business School At Western University, University Of Waterloo.
What skills is Richard Lam, P.Eng, Mbb, Mba known for?
Richard Lam, P.Eng, Mbb, Mba has skills like Business Process Improvement, Six Sigma, Process Improvement, Change Management, Business Transformation, Leadership, Strategy, Business Process, Continuous Improvement, Program Management, Operational Excellence, Management Consulting.
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