Perform security and customer service at Paul Brown Stadium during activities.

Taking on interim consulting projects providing financial, administrative, and technical expertise to organizations. ie General Dynamics, Kohl's, World Choir Games, etc.

* Extract data for various reports and analysis of Call Center Operations.* Complete Performance Report on Customer Service Representatives in Commercial Group, designed by Leaders.* Team Facilitation on Consumer Experience Panels, which improve center performance.

*Worked with the Marketing associates to define variables for reporting Business Operations ($4 Billion sales) from the Data Warehouse. *Worked with the Sales Prospecting System, which received data from the data warehouse as well as external sources to identify customers. *Updated an invoice viewing system with customer signature(s), which improved cash flow from collections. (6,000 daily users). *Monitored external websites to ensure customer availability.

*Worked in the Actuarial Department,analyzing healthcare cost for determining rates for underwriting, for contract negotiations with providers (hospitals and doctors), and for regulatory obligations. *After corporate consolidations on warehouse, designed new data feeds to the warehouse to correct cost elements on the database.

*Created and maintained user-oriented systems in several departments- Sales, Production Planning, Finance, Accounting, Advertising, Inventory Control, Order Processing, Research and Development.