• Released the machine learning revenue intelligence platform built with Salesforce bulk data sync• Took part in many investor pitches, follow ups, and diligence• Hired a new kind of product manager with a sales quota to help drive revenue• With the release of most other department functions due to lack of performance, took on many other areas including marketing, all forms of IT and RevOps, and even sales as needed• Helped re-name Patri to OpenGTM, designed the logo, and built and maintained new website with site analytics, feature flags, and other experimentation functionality• Built complete visibility into our complete product and sales led funnels and conversions• Brought in Prismatic to streamline integrations and allow to build them faster and reduce maintain costs and shortly thereafter rolled out improved Salesforce and Hubspot integrations with the ability to release others on demand• Completely re-designed the revenue intelligence platform frontend for more modern appeal, which increase interest• In an attempt to boost revenue, designed and developed a platform called back-office side of OpenContent that would serve as a top-of-funnel product for marketers and sellers to track visitors on their long form content and create social engagement points for buyers• After releasing the front-facing side of OpenContent, the platform started doubling in revenue month over month• Offer service agreements as customer needs arise to provide RevOps, full-stack development, interim leadership, executive analytics, machine learning, and business systems architecture support to increase growth trajectories

• Migrated to Gitlab cloud from an old outdated Gitlab instance• Worked with a DevOps contractor to speed up deployments• Implemented Git strategy move toward trunk-based development• Implemented key engineering metrics to track performance• Found product management talents in one of our professional service specialists and trained them to eventually take on a product management role• Worked with the team to clean up much of the old tech and get it updated and cleaned up• With our new product manager, completed re-designed a large portion of the Patri RFx platform to better handle the scale of features being added• Developed many application features along side the other developers like scoring mechanism enhancements, assessment UI re-build, new bid form updates, new charts and stats, a sharable executive summary, and many improvements to integrations• Provided advise and council to the senior leadership team• Was instrumental in the experimentation and ultimate design and development of a separate machine learning based revenue intelligence platform taking advantage of all our learnings to that point

• Lead all software engineering efforts of the Patri RFx platform including frontend, backend, and infrastructure consisting of 4 contractors and 2 employees while leadership determined who would move forward as the head of the product development effort• Hired a full-stack engineer, who within the 6 weeks was building key functionality for the team• Refined development, deployment, and testing processes and reduced dependence on contractors to allow for greater development speed

• Designed and and helped develop the Salesforce data sync, single sign-on, webhooks, and other integration mechanisms of the Patri RFx platform• Learned backend python development with django• Deeply learned docker and docker compose

• Helped train and organize a new project manager, 2 new product managers, and 3 new developers to establish a dedicated team to continue development of the e3 experience, a new kind of employee experience platform featured at the 2020 Dreamforce and 2021 TrailblazerDX conferences• Led the team in the capacity of technical architect, release manager, project coordinator, senior developer, and agile coach through 4 major releases and continued to refine development, deployment, and testing processes through continuous one to one and one to many training and guidance • Designed and developed a data model and security mechanisms that would handle all analytics and rigorous security requirements for managers, HR, general leadership, and ultimately across the full 60k employee base• Designed and developed a custom page builder that followed key styling, functional, and rigorous security requirements and with the help of another team member increased the initial page load performance to under a couple hundred milliseconds• Designed and developed a series of network building components where employees through requests and approvals build up key people that they are actively working with them on their career development goals and followed strict security requirements on all visibility• Developed a sophisticated set of security mechanisms to ensure annual reviews were shared with all the right people, giving them all the right levels of access, at the right time• Assisted in the design and development of a sophisticated skill selecting and sharing and work project history interface to better enable resource allocation across the company

• Led a major role in the first global (60k employee base) deployment of the e3 experience, a new kind of employee experience platform, within the first month including an experience cloud bundle, Salesforce CMS, and a whole host of other dependent metadata• Offered support and guidance to other business systems teams including the learning management and analytics teams including the building of a learning portal for sellers• Offered a few designs and made recommendations on a new, more manageable permissions configuration for the team supporting sales in Salesforce• Helped turnaround a global deployment of around 1k+ metadata changes with major dependency and merge issues• Trained and supported a new developer and system admin dedicated to the e3 experience platform• Helped quickly resolve a set of poorly designed flows that were causing the org to hit the org level flow interview limit, leaving the instance largely dysfunctional

• Led efforts to implement Salesforce across major business units including marketing, sales development, sales, implementation, onboarding, account management, training, technical support, billing, finance, and product development• Worked with stakeholders and business unit leaders to gather project requirements and define business processes• Designed, built, and tested data models and technical processes to align with business requirements and processes• Documented designs and builds through written specifications and UML diagrams• Completed data migrations from various systems to Salesforce• Created a robust product and promo catalog feature set to handle complex product dependencies and promo configurations• Work with marketing to define and build processes in Pardot and connecting systems• Built and maintain customer help site using Salesforce communities and knowledge feature sets• Built and maintain secure by default user security model• Provided user productivity trainings throughout the company to help teams become more effective and efficient• Established business analytics used to make executive decisions and monitor the performance of business units• Built and maintained external integrations and connecting 3rd party applications• Created lightning components, apex triggers, and synchronous and asynchronous apex classes• Created user experiences on desktop and mobile• Maintained builds and handled incoming business unit requests and issues• Proactively looked for ways to improve existing builds and processes

• Maintained relationships with enterprise accounts to ensure their success with the product• Coordinated cross department efforts to ensure the customer's success with the product• Configured product customizations to meet the needs of the customer and conducted end user trainings• Performed quarterly business reviews, business value reviews, renewals, contract negotiation, upgrades, and top tier issue resolution

• Scheduled and delivered up to 9 consultative product training webinars daily to administrative customer groups • Consulted with customers on how to implement product best practices to improve their business performance

• Actioned 20 accounts an hour through several outbound calls per account • Handled inbound calls • Maintained collection targets • Followed HIPAA regulations