Responsible for implementing corporate IT initiatives that support the strategy and goals of the corporation. Implements IT standards, policies and/or master plan for the IT function. Manages the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Implements new technological directions and manages the organization in the deployment. Uses ServiceNow. In the process of upgrading all of Spectrum’s computer equipment to Win10. New Mobile stores setups and support throughout North Texas.

• Support of all the Flower Mound Presbyterian Hospitals IT equipment and programs. Support of Windows 7 and 8 on desktops, laptops, and tablets. Hospital Systems such as CPSI, PACS, MedHost, and EPIC CareConnect. • Use of AD to create accounts and emails • Serves as technical project coordinator for desktop computer system projects.• Program our Cisco VOIP phones.

Helped migrate over 2000 desktops and laptops from Windows XP to Windows 7. Used Microsoft SCCM to backup, reimage and restore user data.

Managed employees for the IT Support Team. I was the first point of contact regarding issues. The support team maintained support for over 2,200 field techs that utilize the company laptops, PDA’s and Smart phones in the USA, Canada and Puerto Rico • Actively worked with our programmers to implement our pilot lab during testing phase for new hardware and software for successful deployments • Successful setup of new software documentation guide for our training group• Developed and administered work schedules, work plans, and performance requirement for Call Center Techs. Conducted weekly status report meetings with clients and employees• Responsible for all hardware asset management and tracking of equipment using Visual Asset Management software• Managed relationships with our technology vendors, cell phone provider and worldwide shippers• Mail Administrator for IMail email software• Worked with our Programming, Engineering, and Project Team to identify service needs and requirement to develop supporting processes.• Supporting Android Tablets for field use in reporting work. • Responsible for the deployment of all new equipment to field and Corporate Employees.• Basic programming for VOIP Iwatsu telephone systems such as setting up voice mail, stations, on-hold music, etc.

Technical Support lead for all software related issues dealing with GoldenOmega and LienWriter programs. Microsoft Server 2008/2003 administration duties and support along with VPN. Basic knowledge of Terminal Servers/services. Lead support role for office employees.

Specializing in computer hardware repair, software upgrades, wireless installs, virus removal, etc. Affiliated with several reputable companies in the Sacramento area and beyond to include AAA. Well versed in assisting with short term projects, weekend rollouts and computer system deployments.

• Main point of contact for the IT Support team• Successfully ensured all system issues were resolved quickly with little down time that involved issues to the desktop computer system, networking and any other hardware/software such as printer issues • Responsible for the purchase of new systems and the creation of new accounts on the network • Responsible for the negotiation of new commercial loans which involved mortgage brokers, loan officers, and real estate agents • Ensured the loan process was a seamless process for each team member involved in the loan process

Desktop Support Level 2 • Support of Windows desktop computers in an enterprise AD environment utilizing GPO and SMS. TCP\IP networking knowledge and troubleshooting bullet points• Support of general business application support skills, including Remedy and MS Office tools• Support of working knowledge of PC peripheral equipment including CD ROMs, hard drives, NIC cards, PDA and motherboards• Researched, analyze and resolved a variety of hardware and software issues* Supported hospital system software such as MEDITECH and IDXHelp Desk Trainer • Monitored individual and team contributions for SLA’s and goals• Ensured that the Field Support technicians were trained and procedures were successfully in place prior to service transitioning to operations• Used the company’s SLA performance metrics for ABA, ASA, FCR and TAT. Would counsel and hold tech responsible• Created new SLA’s when warranted Project Coordinator • Responsible for the Coordination and Supervision of 10 contractors during deployment of rollouts of major computer rollouts of 1000+, new Microsoft Operating System upgrades from Windows NT to XP, hospital software and hardware updates and departmental moves/remodels from one location to another throughout San Francisco.• Project Management software • Assisted with setup wireless network for Hospital Floors • General network knowledge, including network connectivity from faceplate to hub, use of punch-down tools, toners, and LAN scanning equipment• HIPAA compliance training and enforcing HIPAA Security Roles in regards to employee workstation and access control. Worked with Network Administration Group to implement security measures