Ryan Langford Email & Phone Number

New York, NY, US

Austin, Texas, US

• Member of an Infrastructure, Administration, Consulting, and Developer Experience team serving Bazaarvoice engineering, providing operational tooling and cloud usage best practices for application development teams
• Created an application scaffold using GitOps practices to launch single container applications into Kubernetes
• Developed and maintained security, compliance, and accounting tooling for AWS Cloud infrastructure
• Member of an Operations team supporting back-end services for Bazaarvoice’s core product, Product Ratings and Reviews, ensuring performance and uptime for clients and consumers
• Team member migrating PRR back-end services to Amazon, to reduce cost and operational complexity of the platform
• Operations resource for small team replacing client data export infrastructure with ephemeral Amazon ElasticMapReduce clusters, significantly reducing organizational AWS costs

Austin, Texas, US

Houston, Texas, US

• Deving, Opsing, and Engineering for Boundary.
• Member of a small operations team supporting the Boundary SaaS offering, ensuring service up-time and performance for customers
• Automated packaging, deployment, and configuration management of the Boundary stack for use in on-premise or private cloud installations, adding a new salable offering to the company service portfolio
• Served as primary technical SME for customers using private installations of the Boundary servicePrimary Toolset: Chef, Omnibus, Jenkins, AWS

Atlanta, Georgia, US

• Member of an engineering team implementing Nginx as a layer seven traffic router for a multi-billion dollar ecommerce web site
• Operationalized dynaTrace, delivering deep insight into the application stack to functional teams at all stages of the development lifecycle, leading to successful project outcomes

Atlanta, Georgia, US

• Grew into a resident SME for web application monitoring best practices and tools at all layers from system and process levels, to application tiers, to business processes
• Mentored, trained, or consulted support and development team members in group and individual settings across the greater enterprise on monitoring best practices, use of monitoring tools, and monitoring implementation.
• Web Application Monitoring lead for a year-long application and hardware migration project, coordinating a small team to deliver turn-key monitoring for a new ecommerce platform on time and under budget, aligning with.
• Interfaced with business and development stakeholders to ensure seamless delivery of new monitoring for new or updated site functionality concurrent with release timelines, enabling performance and availability.
• Migrated Coradiant TrueSight, a DC based RUM solution from a physical appliance to virtual machines, expanding horizontal capacity of the solution, enhancing operational insight into real time site performance and.
• Delivered Splunk, a log insight tool, simplifying log analysis, streamlining support tasks, thusreducing the impact of both efforts on the infrastructure, and increasing operational and business intelligence extracted.

Atlanta, Georgia, US

• Designed and implemented a custom dashboard solution, aggregating site operational and business metric data from disparate sources into a centralized view, for audiences ranging from engineers to C level executives.
• Implemented a comprehensive synthetic, external monitoring solution for homedepot.com to increase operational awareness of performance and availability of site functions for a multi-billion dollar ecommerce web site.

Tuscaloosa, AL, US

• Administer user passwords, profiles, policies, and network permissions for C&BA students, faculty, and staff, increasing security and ensuring smooth operation for the entire college user base
• Serve as an escalation point for difficult hardware and software support challenges, while sharing best practices with co-workers, and increasing their knowledge and effectiveness through mentoring

Birmingham, Alabama, US

• Designed and implemented a Balanced IT Scorecard for IT executive leadership, as a member of a four person team, to provide an aggregated, centralized view of performance metrics and improve efficiency of the IT.
• Mentored team members to ensure technical understanding of the solution
• Performed solutions analysis of dashboard tools to leverage existing corporate capabilities reducing costs, solution development time, and complexity and expense of end-user training

• Managed day-to-day networking, support, and administration of 80 desktops and 12 servers, including all hardware and software support and maintenance, to eliminate corporate dependence on an external vendor that saved.
• Maintained the production system IT hardware and software for two food processing facilities, ensuring uptime of the business’ core processes
• Designed and implemented systems to simplify workflow processes, increasing organizational productivity
• Interfaced with management, end-users, and vendors for IT projects to ensure project success throughout project lifecycles

Houston, Texas, US

• Functioned as telephone technical support specialist onsite at Compaq Computer Corporation for popular business software applications for contract customers in a helpdesk environment
• Served as second level support for difficult software support challenges, and shared best practices on those issues with co-workers, increasing their effectiveness
• Increased customer satisfaction by providing timely resolution of software usage challenges