• Member of an Infrastructure, Administration, Consulting, and Developer Experience team serving Bazaarvoice engineering, providing operational tooling and cloud usage best practices for application development teams• Created an application scaffold using GitOps practices to launch single container applications into Kubernetes• Developed and maintained security, compliance, and accounting tooling for AWS Cloud infrastructure• Member of an Operations team supporting back-end services for Bazaarvoice’s core product, Product Ratings and Reviews, ensuring performance and uptime for clients and consumers• Team member migrating PRR back-end services to Amazon, to reduce cost and operational complexity of the platform• Operations resource for small team replacing client data export infrastructure with ephemeral Amazon ElasticMapReduce clusters, significantly reducing organizational AWS costs

Deving, Opsing, and Engineering for Boundary.• Member of a small operations team supporting the Boundary SaaS offering, ensuring service up-time and performance for customers• Automated packaging, deployment, and configuration management of the Boundary stack for use in on-premise or private cloud installations, adding a new salable offering to the company service portfolio• Served as primary technical SME for customers using private installations of the Boundary servicePrimary Toolset: Chef, Omnibus, Jenkins, AWS

• Member of an engineering team implementing Nginx as a layer seven traffic router for a multi-billion dollar ecommerce web site• Operationalized dynaTrace, delivering deep insight into the application stack to functional teams at all stages of the development lifecycle, leading to successful project outcomes

• Grew into a resident SME for web application monitoring best practices and tools at all layers from system and process levels, to application tiers, to business processes• Mentored, trained, or consulted support and development team members in group and individual settings across the greater enterprise on monitoring best practices, use of monitoring tools, and monitoring implementation processes• Web Application Monitoring lead for a year-long application and hardware migration project, coordinating a small team to deliver turn-key monitoring for a new ecommerce platform on time and under budget, aligning with greater project goals• Interfaced with business and development stakeholders to ensure seamless delivery of new monitoring for new or updated site functionality concurrent with release timelines, enabling performance and availability assurance of customer facing site features at launch• Migrated Coradiant TrueSight, a DC based RUM solution from a physical appliance to virtual machines, expanding horizontal capacity of the solution, enhancing operational insight into real time site performance and availability• Delivered Splunk, a log insight tool, simplifying log analysis, streamlining support tasks, thusreducing the impact of both efforts on the infrastructure, and increasing operational and business intelligence extracted from operational data

• Designed and implemented a custom dashboard solution, aggregating site operational and business metric data from disparate sources into a centralized view, for audiences ranging from engineers to C level executives, enabling quick correlation of site events to customer and business impacts• Implemented a comprehensive synthetic, external monitoring solution for homedepot.com to increase operational awareness of performance and availability of site functions for a multi-billion dollar ecommerce web site, reducing MTTD for revenue and UX impacting site events

• Administer user passwords, profiles, policies, and network permissions for C&BA students, faculty, and staff, increasing security and ensuring smooth operation for the entire college user base• Serve as an escalation point for difficult hardware and software support challenges, while sharing best practices with co-workers, and increasing their knowledge and effectiveness through mentoring

• Designed and implemented a Balanced IT Scorecard for IT executive leadership, as a member of a four person team, to provide an aggregated, centralized view of performance metrics and improve efficiency of the IT organization• Mentored team members to ensure technical understanding of the solution• Performed solutions analysis of dashboard tools to leverage existing corporate capabilities reducing costs, solution development time, and complexity and expense of end-user training

• Managed day-to-day networking, support, and administration of 80 desktops and 12 servers, including all hardware and software support and maintenance, to eliminate corporate dependence on an external vendor that saved the organization over $200,000 in the first year of employment• Maintained the production system IT hardware and software for two food processing facilities, ensuring uptime of the business’ core processes • Designed and implemented systems to simplify workflow processes, increasing organizational productivity• Interfaced with management, end-users, and vendors for IT projects to ensure project success throughout project lifecycles

• Functioned as telephone technical support specialist onsite at Compaq Computer Corporation for popular business software applications for contract customers in a helpdesk environment• Served as second level support for difficult software support challenges, and shared best practices on those issues with co-workers, increasing their effectiveness• Increased customer satisfaction by providing timely resolution of software usage challenges