As a Customer Experience Representative at Logic-ology, part of Stryder, I am responsible for tracking FTL, LTL shipments, and rail pick-ups and deliveries. Key responsibilities include:Booking appointments with warehouses for pick-ups and deliveries.Managing customer and carrier inquiries and providing exceptional service by resolving any issues or concerns efficiently.Collaborating with carriers and customers to ensure a smooth, seamless experience while maintaining the highest standards of service and reliability.This role has allowed me to further develop my skills in logistics coordination, customer service, and problem-solving, all while working in a fast-paced and dynamic transportation environment

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As a Logistics Coordinator at Traffic Tech, I was responsible for managing the transportation of produce across North America, primarily focusing on the Pacific Coast, including California, Arizona, Oregon, Washington, and British Columbia. My role required sourcing reliable trucks to transport goods between the USA, Canada, and Mexico, ensuring timely and efficient delivery.Key responsibilities included:Coordinating and scheduling pick-up and delivery appointments to ensure smooth operations.Ensuring the full load was picked up and that temperature-sensitive shipments were maintained at the correct levels in reefer trucks.Providing exceptional customer service and supporting carriers whenever needed to resolve any operational challenges.Utilizing my bilingual skills (Spanish and English) to communicate effectively with diverse teams and partners across different regions.This experience allowed me to refine my skills in logistics, customer service, and cross-border transportation, while working in a fast-paced, dynamic environment.

As a Verification Specialist, I was responsible for conducting comprehensive background checks for job applicants to ensure the accuracy and authenticity of the information provided. My role involved verifying both employment and educational history by directly contacting previous employers and educational institutions to confirm details listed on resumes and CVs. I also reached out to references to gather additional insights into the candidate's qualifications and character.Key responsibilities included:Verifying work history and educational background through direct communication with previous employers and schools.Conducting reference checks to obtain more detailed information about candidates' skills, experience, and suitability for the role.Ensuring all information was accurate and consistent with the applicant’s records to support informed hiring decisions.Utilizing my bilingual proficiency in English and Spanish to communicate effectively with a diverse range of candidates and contacts.This role sharpened my attention to detail and developed my skills in research, communication, and building trust with both applicants and references.

As a Landscaping Supervisor, I was responsible for maintaining and enhancing green areas in public schools across the mainland. My role included overseeing landscaping operations, ensuring that outdoor spaces were well-kept, and providing a pleasant environment for students and staff.Key responsibilities included:Supervising landscaping maintenance activities, such as lawn care, planting, pruning, and irrigation system management to ensure healthy and aesthetically pleasing green spaces.Performing additional duties such as moving materials, cleaning, and construction work to support various landscaping projects and school improvements.Coordinating with teams to ensure that maintenance tasks were completed efficiently and on schedule.Ensuring that all work adhered to safety standards and contributed to creating a safe and welcoming environment for the school community.This role allowed me to develop leadership skills, problem-solving abilities, and a keen eye for detail.

As an Account Manager for Andares Shopping Center, The most prestigious shopping center in Guadalajara, I was responsible for overseeing and managing all aspects of their marketing needs. I worked closely with the client to ensure every requirement was met, from conceptualization to final delivery, ensuring seamless execution of projects.Key responsibilities included:Managing the entire process for marketing materials, including washroom and parking signs, directories, vinyl prints, radio and TV spots, magazines, and social media content.Coordinating the design, production, installation, and publication of materials to ensure consistency and alignment with the brand’s seasonal and event-based campaigns (e.g., Christmas, Halloween, Fall).Ensuring that all materials were updated and refreshed regularly to reflect seasonal changes and special events, providing a dynamic and engaging shopping experience for visitors.Collaborating with internal teams and external vendors to deliver high-quality, on-brand marketing assets on time and within budget.This role helped me sharpened my skills in project management, client relations, and delivering creative solutions tailored to the evolving needs of a high-profile client.

I began my journey at KDM Logistics as an intern, quickly progressing to Traffic Coordinator and ultimately Logistics Executive. In this role, I was responsible for ensuring the timely delivery of critical parts to Honda’s production facility, where any delays could halt production and result in substantial fines.Key responsibilities included:Coordinating the movement of CRV parts across the US and Mexico borders, ensuring that shipments arrived on time to avoid production delays.Sourcing and managing transportation to pick up loads at the US and Mexico borders, working closely with carriers to ensure efficient deliveries.Maintaining control of inventory and prioritizing orders according to the production schedule at Honda’s plant.Providing third-party logistics (3PL) services, including storage and additional logistics support for the plant.Scheduling receiving and loading appointments with the warehouse to maintain the flow of goods and minimize downtime.Shipping damaged parts back to the US plant, ensuring timely returns for inspection and repair.This experience enhanced my skills in logistics coordination, inventory management, and cross-border transportation, and gave me valuable insight into supply chain management within the automotive industry.