Robert L. Email & Phone Number

Los Angeles, CA, US

Los Angeles, CA

• Delivering strategic consulting on market entry, process optimization, and digital transformation, resulting in a 50% improvement in operational efficiency for clients across diverse industries; Securing client buy-in.

Irvine, CA, US

Irvine, CA, US

• Business Transformation and Strategy Group (BxS)Application Innovation Assessment – Large Engineering Company, Los Angeles, CA | 4/23 – 6/23Business Advisory Lead
• Guided client through 4 immersive virtual workshops, gathering requirements to understand custom developed applications current state, future aspirations, and overall Microsoft Azure strategy
• Played a pivotal in shaping the IT teams future strategic direction, delivering actionable business and application recommendations that align with their future visionFile Management Strategy – Medium Healthcare.
• Engaged in a collaborative discovery with 32 client business units to gain comprehensive insights into their file share & content use and created future state recommendations moving to SharePoint, OneDrive, and.

Irvine, CA, US

• Business Transformation and Strategy Group (BxS)International Digital Discovery – Large Staffing Company, San Francisco, CA 10/22 – 12/22Business Analyst
• Championed discovery phase to gain insights into 10+ international business units personas, processes, technologies and leveraged findings to create future state functional and technical backlogs, empowering client to.
• Directed and facilitated business analysis for the development of a Microsoft Power Apps Portal Application. Utilized a combination of workshops, process mapping, demos, and backlog management to drive the successful.
• Led team of 4 through discovery project with through business process, user journey, business capabilities, and backlog creation
• Held over 50+ requirements gathering sessions to understand future state business model and uncovered functional and technical requirements resulting in solid epic and feature creationDigital Discovery – Large Staffing.
• Led discovery project with over 25+ informational interviews to develop recommendations for mobile app technology future state

Long Beach, CA, US

• Sensor Technology and App in Stealth.
• IP DevOriginal idea born: 2015

NFT Comedians and Club!

Dublin 2, IE

• Customer, Sales, and Service Functional ConsultingClient: Multinational Technology Company | Project: Customer Centricity and Sales Process | August 21’ - Present
• Responsible for advising the client on vendor sales forecasting global tool rollout in various aspects and directly responsible for synthesizing, collating, and reporting data related to issues involved with 10 global.
• UAT and smoke testing lead for several months of functional monthly releases and operated as an agile team
• Functionally onboarded critical 40+ client audience onto the platform with an accelerated timeline
• Collected and wrote over 150+ user stories, bugs, and functional requirements for several client teams

Dublin 2, IE

Innovation lead for the Los Angeles office.Responsible for delivering innovation workshops, lunch and learns, and creative activities for the consultants located in my office.Accomplishments:- Hosted 2.5hr Design Thinking session with Brotherhood Crusade and the SoCal LA Office- Hosted single day PowToon training for the SoCal LA Office- Hosted 5hr Pitch.

Dublin 2, IE

• Project Experience:Client: Large Utility Company | Project: Strategic Transformation Roadmap & Plan | October 20’ – February 21’
• Consulted on over 50+ informational interviews with senior managers and senior leadership on an IT organizational strategy with a total of over 100 people; Gathered insights, discovered pain points, and developed.
• Structured, delivered, and led virtual creative ideation workshops that included future state aspirations, SWOT analysis, PEST analysis, current state assessments, technology interviews, and general feedback sessions.
• Created 13 unique learning journeys for a new IT Operating Model that included roles, skills, and what's essential for the future of work; increasing access to new career expectations by 100% for IT personnel

Dublin 2, IE

• Project Experience:Client: Non-Profit in Los Angeles Role: Business Analyst
• Built sales and pipeline training job aids, customer journey maps, and conducted a market analysis targeting the LA area
• Operated as a SCRUM team with daily stand-ups
• Led team in editing the final deliverables before presented to the clientClient: Multinational Entertainment Company | Project: Salesforce Sales Cloud Migration | February 20’ – June 20’
• Led the business process discovery workstream and efforts, including over 40+ client interviews to create user stories to place into the backlog, resulting in solid epic definition and approximate build time
• Managed and led Offshore development weekly calls to ensure constant movement of application developmentClient: Large Energy Infrastructure Company | Project: Organization Change, and Strategic Planning | August 19’ –.

El Segundo, California, US

• Consulted with company decision-makers on new tech initiatives, prioritized and provided recommendations
• Operated and maintain company technology infrastructure
• Built holistic company asset database for lifecycle management and maintenance tracking

• Conducted digital transformation projects on business operations, immediately increasing client productivity; resulted in a 25% reduction of daily workflow manual processes
• Performed analysis on the initial business formation, sales process, marketing, and strategy for companies in multiple industries
• Developed strategic plans, operation plans, contract proposals, marketing plans, digital transformation models, digital innovation recommendations, digital optimization, and ideation

Los Angeles, CA, US

• Designed business funding strategies for early-stage startups; Created and presented financial proposals; Secured $200k+ in funding for 3 start-up businesses.
• Composed new talking points to counter objections from clients, resulting in a 5% increase in team objective handling.
• Achieved $50,000 in sales for the inside sales team by working closely with clients to maintain confidence and deliver value.Programs:
• Salesforce

El Segundo, CA, US

• Accelerated time-to-market infrastructure development for engineering lab data centers in 4 facilities
• Presented technical solutions to management and senior executives; Recommended lab innovations resulting in the adoption of data center software and achieved 10% reduction in implementation life cycles within 1 year
• Cultivated culture in a work environment consisting of 100+ people going through AT&T acquisition and directed inter-department communication through company tools
• Handled 5 vendor and client relationships when it came to equipment procurement and project communication
• Presented 20 ROI presentations to directors for software/hardware purchased and tested in labTechnologies I worked with:
• JIRA (Atlassian)

Arlington, Virginia, US

• Positions Held: IT Manager\ Technical Control Facility Technician\Satellite Communication OperatorSupervised company installation and troubleshooting satellite communication operations to ensure excellent customer and.
• Measured impacts of team efforts, performance, and technical acumen, resulting in a 10% increase in work efficiency.
• Consulted on 5 major projects for the Intel Office on the processes for operation orders, installation, and satellite access requests.
• Managed costs and identified process inefficiencies through conducting an extensive GAP analysis that provided a change in service procedures, benefiting project teams and enhancing productivity by 5%.
• Audited and controlled budget for new and existing IT equipment worth over $1M to be implemented throughout the organization.
• Created network diagrams and troubleshooting guidelines, reducing downtime by 50% in a high-pace, high-stress environment. Technical Control Facility Technician

Chicago, Illinois, US

After signing to join the US Army, I wanted to work at a job that would not only humble me, but remind me of the person that I was before I joined the Armed Forces.I learned a lot being a cashier at McDonald's, like authentic customer service, register cash flow, fast food customer demographics, an abundance of micro management, high job turnover and price.

West Des Moines, IA, US

After leaving a two job schedule, and right around the time my son was being born, I wanted a flexible schedule with minimal interference with my personal life. While holding this job, I was in constant contact with US Army recruiters, and eventually signed on to join the Armed Forces.

Bentonville, Arkansas, US

I worked this position from 6pm - 10pm at night, while holding an accounts receivable position during the day time. Holding both of these positions put me in the best financial position I could at the time to prepare for my son's arrival into the world.

I worked at a company called, "Encore Receivable's Management, Inc" which was a subsidiary of Convergys. The subsidiary was based in Olathe, KS, and I did accounts receivable for their Toyota account. Essentially I made cold calls to arrange payment arrangements for those who's account were in a delinquent state or approaching delinquency.-Quickbooks

Kansas City, KS, US

Leaving high school I was referred to KCKCC by the high school coach at Leavenworth Sr High School, and played along side a fellow high school buddy John Hale at KCKCC.I was injured during the beginning of the season with a torn labrum, which had me out of work for quite some time, as it was a 6 month physical therapy recovery program.

Indianapolis, IN, US

As a sales associate at Finish Line, I acquired extensive interpersonal skills, selling tactics, and a love for shoes. I was natural seller and it was simple to use the bonus structure to not only increase my pay, but give the customers what they wanted. #1 in Sales area multiple months in a row, met quota 100% of the duration of employment.-Natural Seller

Irvine, CA, US

During my time on the college basketball team, I needed extra money to support being a freshman in college. I had previous experience at Taco Bell, and knew their menu, processes, and duties.

I graduated High School in May 2007, and after graduation I didn't know where to attend college just yet, but I knew I needed to work to support the first year of college. I had a friend at the time and they knew a company that was physically exhausting, but paid fairly well during the summer months, I jumped on the opportunity and enjoyed my time filling.

During my time in high school, I wanted to get a job that paid above minimum wage and the only way I was able to accomplish this was to visit the nearby military base and apply for positions. I was employed by AAFES, but worked at the Taco Bell boutique in the food court.

This my first 'real' job (if we're referencing taxation), and I started out as a dishwasher for this buffet style restaurant. After a month of dish-washing, I showed interest in learning how to run the grill, and shortly after being a grill cook I then became a server. I learned a lot of my first job, such as punctuality, honesty, employee guidelines.

My journey into the working world started with being my neighborhood paperboy. It was an interesting job, as I traveled my route delivering newspapers at early parts of the morning for weekly cash. I think the most important job duty I had was delivering the Sunday paper, which was much more encompassing than any other paper during the week. Since I grew.

Master Of Business Administration (Mba)

Bachelors Of Science, Management

Certificate, Microwave Systems Operator/Maintainer

General Education