Robert Lathrop Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Manage the acquisition of OrthoBanc by OrthoFi from the creation and implementation of 100-day merger plan to decisions on personnel, network, applications, and future product roadmaps.. • Lead the strategic development of a new technical roadmap, including enterprise-wide software evaluation, selection, and budgeting• Oversee the research and evaluation of case management applications, resulting in the selection of SalesForce Service Cloud as the platform of choice for the business• Define and oversee quarterly objectives and key results for the engineering teams, improving the continuous integration/continuous delivery (CI/CD) pipeline, increasing test automation, and reducing severity 1 and 2 incidents• Collaborate across product engineering to align team sprint goals with product and client expectations• Mentor, train, and offer architectural guidance for a team of approximately 35 engineers, two architects and five test engineers

Chattanooga, Tn, Us

Spearheaded the technology roadmap for OrthoBanc, a risk assessment and payment management provider, including leading the product development and tech stack modernization initiatives.• Redesigned the core payment processing and customer service application using MuleSoft for the backend API and OutSystems for the frontend development, delivering the solution in half the time than originally projected• Led a 40-person team to create a Mesh Application and Service Architecture, increasing developer productivity by 60% and reducing the time to market by 55%; won the OutSystems 2019 Low-Code Innovation Award for fastest time to market

Chattanooga, Tn, Us

Lead all IT operations for the business, including the management of 30+ staff across Development, Infrastructure, Quality Assurance and Project Management with a focus on data warehousing, business intelligence and reporting.• Software Migrations: Initiated and led the transition of the call center to a new telephone solution for voice, chat, and email (InContact), increasing efficiency and getting a customer Net Promoter Score of 81• IT Documentation & Compliance: Created all IT policies and procedures for the business and ensured compliance, leading to PCI/DSS level 1 certification and allowing OrthoBanc to provide a credit card processing service to its merchants• Infrastructure Management: Transformed IT operations by migrating an internal datacenter to a private cloud system in a strategic, multi-step process, resulting in an uptime of 99.99% and reducing downtime severity 1 incidents by 95%

Franklin, Tennessee, Us

Led IT initiatives in the healthcare space for a software consulting company specializing in digital strategy, design, development, and management.• Managed enterprise-wide IT projects as the lead architect and integration specialist for Navicure, a medical claims clearinghouse, including implementing the care estimator, client portal, and patient payment portal • Served as the lead architect and front-end developer of Rapid 7, an IT security data and analytics solution, implementing the Perimeter Security Solutions Portal using programming languages such as JavaScript, CSS, jQuery, Knockout, Rails, and Rake• Implemented an Ear Scanner 3D rendering engine by United Sciences for Otometrics with a 25-person team, using C# and Windows Presentation Foundation (WPF)• Overhauled the 3D rendering engine, significantly improving its performance and stability• Collaborated with the UX team at Otoscan to redesign the UI for 3D ear scanning software using C# and WPF• Collaborated with the mechanical engineering team and implemented a suite of functional tests for the manufacturing steps of the Otoscan hardware using OpenCV, C#, C++, and WPF

Brentwood, Tn, Us

Delivered applications for the Power Control Systems, Transmission, and Reliability Operations for the Tennessee Valley Authority and offered support for existing applications (nat. security clearance required).

Chattanooga, Tn, Us

Managed all projects within the Information Management Unit, including aligning and futureproofing IT initiatives with the long-term strategy of the business. Implemented a consolidated data warehouse to combine multiple accounting systems into a single view for the accounting team, improving financial visibility and reducing accounting errors. Created a dashboard for fleet management, saving the business over $6 million in fuel within the first year.

Developed an application for submitting and accessing police reports during patrol duty that integrated directly with the mainframe systems of the Hamilton county sheriff’s department.

Provided application support for NexTrak, an attendance and leave management system. Built an in-house support and diagnostics application using Visual FoxPro 7.