- Engineer involved with multiple transformation projects to a Microsoft Lync/Skype for Business solution in the Americas- and EMEA-regions. Completed several projects working with the HP Global team in preparation for the corporate separation with HP Inc., meeting shortened deadlines set by top management. - Primary responsibility is designing the VoIP solution within the HP Engineering standards for a broad spectrum of project types, ranging in complexity and sizes, and includes: ordering circuits, phones, and MSRs; filtering HR data; providing high-level software support to IT; and follow-up to insure project goals are met.- Working on as many as 30 projects at one time, for 50-3000+ end-users per project.- Working with the Project Managers and project team members to create a voice and data multi-page solution while maintaining client business services from beginning to end. - Troubleshooting issues with regional Americas, European, African, and Middle East telecom carriers.- Assisting the HP Operations Support Team in the Americas and EMEA with escalated voice issues.

- Engineer involved with multiple transformation projects to a Microsoft Lync/Skype for Business solution in the Americas- and EMEA-regions. Completed several projects working with the HP Global team in preparation for the corporate separation with HP Inc., meeting shortened deadlines set by top management. - Primary responsibility is designing the VoIP solution within the HP Engineering standards for a broad spectrum of project types, ranging in complexity and sizes, and includes: ordering circuits, phones, and MSRs; filtering HR data; providing high-level software support to IT; and follow-up to insure project goals are met.- Working on as many as 30 projects at one time, for 50-3000+ end-users per project.- Working with the Project Managers and project team members to create a voice and data multi-page solution while maintaining client business services from beginning to end. - Troubleshooting issues with regional Americas, European, African, and Middle East telecom carriers.- Assisting the HP Operations Support Team in the Americas and EMEA with escalated voice issues.

- Project Management of new voice and data network installations, migrations, and upgrades.- Network Engineering consultant working on new routers, switches, wireless, and ASA Firewall projects.- Telecommunications Engineering consultant working on multiple Cisco Call Manager/Unity/Unity Express projects.- Managed Services Engineering for servers and PCs, including upgrades, backups, and disaster recovery.- Remote support for clients using TeamViewer, Kasaya, RDP, VPN, and SaaS software.- Vendor point-of-contact for telecommunications, cabling, technical support, electrical and other related issues.- Onsite technical support for small to medium-size Financial, Health Care, Education, and Commercial businesses.- Use ConnectWise to manage Project tickets, Service tickets, Pre-Sales Engineering meetings and billing time management.

- Developed projects to update network documentation, researched a new fiber optic cable plan for Kingwood campus, upgraded SAN switches to improve performance. Assisted in AT&T MPLS circuit migration project. Planned and implemented installation and cabling for new voice and data network hardware.- Reviewed current infrastructure to improve routing and switching for optimal performance. - Responsible for assisting in the planning, design, and integration of data communications and telecommunications networks.- Initiated the review and reorganization of the massive Technology and Infrastructure Services division’s data warehouse. Organized the establishment of new guidelines to improved methods to store system knowledge, documentation, IT software and drivers.- Programmed and installed Cisco and HP switches for network management and expanded server capacity, both stand-alone and in ESX blade chassis. - Interacted with the entire infrastructure group to analyze proposed changes to technical configurations and performance optimization. Created Track-IT Requests For Change (RFC) to process and track system changes. - Key network engineer assisting in the planning, design, and integration of MPLS data communications and Lync telecommunications networks.

- Key network administration team member serving 7000 employees in multiple North America divisions. Recruited to implement and manage new network operations center at colocation facility. Monitor, analyze and resolve hardware, software and connectivity problems to maintain and improve performance. - Serve on 24/7 call for NOC and telecom system alerts, working with centralized vendors. Function as level-three software and systems technician to assure rapid resolution of user issues. Supervise one IT staff member.- Document hardware and software problems and resolutions in centralized knowledge base, and maintain close contact with all internal IT personnel for ongoing support and motivation. Prepare progress and status reporting for IT director. Keep current on IT developments, trends and standards. - Project management; Define and implement server backup strategies including protected storage and backup tape management, and participate in disaster plan design and execution. Manage hardware implementation, migration and retirement. - Administer CUCM, active directory. Install, replace and test new IBM xSeries servers, HP and Cisco switches, and Cisco routers. Manage telecommunications and power systems. Supported Dell SAN hardware. Worked with Juniper Networks’ Junos Pulse VPN clients in an enterprise environment.- Handled the design and build-out of the CyrusOne Datacenter colocation cage, moving the IBM xSeries servers into a Tier 4 facility. Worked together with other senior IT staff to setup, install, cable, load software, and network the data systems. Teamed with other senior IT member to upgrade servers every three years. - Performed VMware server builds based on established IT standards. Monitored Citrix terminal server builds on a daily basis to maintain a stable user environment using vSphere 4. Resolved Citrix user problems both inside sessions and within the terminal server/virtual environment.

- Administered and maintained data and telecom networks for regional staff, call center, and field locations in 13 western states, Alaska and Hawaii, generating as much as 32% of corporate revenue. Installed and supported workstations and applications, and administered regional tape backups, archiving and disaster recovery plans. Coordinated several office moves, expansions, and special projects.- Documented and maintained inventory of systems, forecasted needs, and executed upgrades as required. Formulated and implemented training plans, in collaboration with regional support team. Interacted extensively with customer base and vendors.