Robert Lazenby Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

The Infrastructure Service Management Team Lead is responsible for managing and executing day-to-day IT Service Delivery/Management functions. This position will also manage & performance-tune various systems\applications to ensure high availability & security for the supported business applications.

Las Vegas, Nevada, Us

Citrix administrator • Consulting and network administration supporting of all technology functions needed. • Working remotely to support all technology Project management of ITIL functions to support company certification of workstations and laptops. • Project Manage processes to migrate to Citrix and order tiny terminals for a network of 3500 users. • Setup remote access for management. • Mange Active Directory to add users to Citrix user groups. • Server patch management • Audit of users groups and folder groups • Installing and updating Xenapp farms developing infrastructure solving technical issues • Citrix user training managing windows system supervising the Citrix server farm • Citrix profiles rebuilds name changes.

Portland, Oregon, Us

Business System AnalystPerform business analysis on all aspects of technology and business improvement projects, focusing on stakeholder analysis, requirement development and management, and Acceptance testing. Assist and/or lead identification and clarification of innovative business solutions related to divisional strategic goals, in alignment with corporate strategy. Utilize appropriate analysis tools and techniques to deliver cost effective solutions which meet business needs and improve efficiencies. Utilized Symantec for data loss network-monitoring secure emails sent out to external customers Participate in developing both the Business Analysis Practice and Business Analysis Framework to support definition and delivery of business value, including the writing and updating of Business Case documents. Assess and document business value propositions, and maintain a focus on the value proposition throughout the execution of each business improvement project. Foster partnerships with customers and business partners in various areas of ISG, Shared Services, and the other divisions of The Standard to both ensure their needs as stakeholders are identified and represented, and encourage improved business analysis practices.Transitioned 100 applications for third party provisioning.Updated all documentation related to the application transition and transfer.SME (subject matter expert) support for all applications transitioned. Training and mentoring of transitioned applications.SalesForce - Account administration

I own and run A food truck food business. The business is a Family run business. We now are LLC and have been up and running for 2 years.

Armonk, New York, Ny, Us

Access Management, Account Provisioning, Training, Leadership, Active Directory,Exchange – Setup Personal mailboxes Shared mailboxes, Distribution lists, Remote access Administration, Unix/Linux, Application- External – Internal Administration, Citrix, Sharepoint, Maximo, Lotus Notes.

Armonk, New York, Ny, Us

Account Provisioning - Create accounts Disable and enable AD accounts network securityModify, add and delete accounts. Modify and replace Name changes external vendor provisioning. Role based support and aministration, • Active Directory • Exchange – Setup Personal mailboxes Shared mailboxes Distribution lists • Remote access – setup and create new accounts • Unix/Linux • Application- External – Internal support setup create new users • Citrix • Maximo – Ticket request • Blackberry administration • Lotus Notes • Phone support Helpdesk Sr specialist -Team lead -leadership• Administering network on all applications • Managing and training of staff frontline and backline support • PC & Laptop rebuilds, server administration, software installs• Merge and restores, backups • Docuware, UNIX, Remedy, Active Directory, Office 2003 • XP certified • UNIX, JDE, One world, Definity, Audix, AS400, Davox, Arcserve• Reports, SQL, audits • Printer repair ordering equipment parts for repairs

Bank Of America 01/02/06- 12-01-09 Helpdesk Team Lead Sr specialist -network admin—Days • Administering Wilshire network on all applications • Managing and training of staff frontline and backline support • Corporate laptop builds • PC Builds • Account provisioning support • Blackberry administration • Running day to day responsibilities of the helpdesk • Phone support

Merrill Lynch---- Helpdesk Tech-network admin—Days 01/01/05-01/01/06 • Administering Wilshire network on all applications • Phone support • PC & Lap top rebuilds, server administration, software installs • Reports • Merge and restores, backups • Docuware, UNIX, Remedy, Active Directory, Office 2003 • XP certified

Bachelor Of Science (Bs), Computer Science

Associate Of Arts And Sciences (Aas), Electrical, Electronic And Communications Engineering Technology/Technician

Associate Of Arts (Aa), Aa In General Studies