Ro Rhoades Email & Phone Number

Chicago, Il, Us

Raleigh, North Carolina, United States

Meets regularly with clients to deliver program services, acts as the primary point of contact for issues and escalations, and presents program updates (QBRs).Under the manager's guidance, develops and maintains strong client relationships through various engagement activities such as business lunches, dinners, gifts, and events.Regular client-side delivery meetings and touchpoints.Generates reports for clients as requested or to assist with the account management activities (e.g. Issue log, Sub vendor reports) Ensures smooth running of client programs, addressing issues and maintaining compliance.Responds to inquiries, resolve issues, and represent Procom.Ensures compliance by understanding and addressing legal requirements, regulations, and client rules.Improves performance by monitoring program performance, identifying areas for improvement, and leading projects.Manages contractor relationships by handling issues, conducting calls, and supporting transactions.Resolves issues by investigating and address problems related to contractors, payments, and collections.

Raleigh, North Carolina, United States

Freedom Mortgage Refinancing TeamConduct Audits for compliance with established processes, policies, and guidelines of a minimum of 20 loans per dayWorked along side Team Leads to provide feedback and coaching to Customer Care AssociatesAnalyze information to utilize andbuild recommendations to reduce errors and improve process performance.Create and maintain tracking reports in relation to performanceIdentify process improvement opportunities and suggest ways to create additional capacityDrive projects to improve overall process performance and Quality scoresWork on Customer Effort Reduction project and similar quality improvement effortsResponsible for conducting Team trainings, Team Huddles and knowledge transfer through updates and repository updates

Memphis, Tennessee, United States

Ensure appointments are scheduled according to the Resource Scheduling Confirm appointments and insurance pre-authorizations Maintain contact lens inventories through receiving shipments and replenishments, maintain supply inventories, special order log and process returns and exchanges through the Distribution CenterTrain all new Front Desk associates and Optometric Technicians to adhere to company guidelines.

Raleigh, North Carolina, United States

Maximize revenue by training newly acquired staff, teams of 12-15 people, on the company’s key initiativesUse emotional intelligence mechanisms to help integrate new team members ex: Role Play, Kinesthetic learning to train new staff with the highest level of engagementEducate staff on how to understand and explain patient’s comprehensive insurance benefitsImplement new staff on the new POS system within first two weeks of arrivalSpot checking retention by developing positive relationships's with KPI's (Key Performance Indicators) using Power BiInculcate cost of goods awareness and retail fees to result in better PNL'sPerform thorough audits of reports and standard operating procedures