Robert Carmichael Email & Phone Number

New York, Ny, Us

Specializing in software analysis, AI and machine learning, integration, market analysis and business development.I'm an executive IT professional focused in the areas of software engineering and organizational productivity.My current role is focused on the go-to-market targets and business development capabilities of a specialized, custom ITSM software product that enable custom business objectives. Specifically, I'm focused on AI/ML enhancements and market focus for the product. As my work continues if may expand into leading enhancements and delivering on key customer outcomes.Additional experience and capabilities include:Very understanding of client needs, the business outcomes they need to achieve and defining approaches and propositions that will deliver for our clients. I have an entrepreneurial spirit and energy that stays client-focused. I love to solve problems that drive business impact with digital technology. I understand and have experience delivering digital services, cloud solutions, devops and lean/agile product development.I have a proven track record in a similar roles in consulting or enterprise services. I’m dynamic and able to drive a conversation without a script. I think strategically but also act tactically. I’m an “athlete” with the ability to navigate a business environment, handle myself under pressure, and be a brand ambassador. I love a challenging and critical role in a rapidly growing business.My Experiences include,Consulting, pre-sales and account development experience in a technology consultancy or digital enterprise services companyWorking experience with design, development, DevOps and data experts to design and deliver custom digital solutions for enterprise clients as part of digital transformationHighly capable working with executive leadership and line of business owner level in large client organizations and manage multiple stakeholders and opportunities in parallel

Waterford, Munster, Ie

Leading various customer engagements that maximize the value delivered by software and productivity of software product teams.

Round Rock, Texas, Us

As a Business Success Manager for Dell, I'll be working with the Dell family to enable, advise, and measure success of major clients that depend heavily on the global IT champion capabilities of Dell's people and technology.Partnering with Dell may save you money over our competitors and in typical DYI situations, but we're really focused on helping our customers when they're in need by delivering measurable, valuable outcomes. Ask us how we can set the bar higher for you.

San Francisco, California, Us

Responsible for customer success of multiple clients including one of Pivotal's largest global clients. I ensure the value we bring to our clients is maximized across the spectrum of our products, services, and practices. Each customer engagement is treated as a program and managed similarly. The focus is on value delivery to the customer and end users. Prioritizing work and constantly ensuring the team is focused on the highest value that can be delivered is paramount.My hard won experience with a variety of cultures, methodologies, roles, technologies, and tools provide an advantage for my clients and account teams. I can empathize. I can contextualize. I can strategize.I do all of this while bringing an executive-level presence in the nature of a COO.

Boston, Massachusetts, Us

Led the initiation and early program development of two key business strategy products targeted for a multiple customer SaaS model. Recognized the need to position software products and a unifying platform of capabilities to lower recurring consultation costs and increase on-going customer engagements at a sustainable level. This would also ensure BCG would be seen as a leader in business strategy consultation. Business strategy areas included sales, pricing, and marketing.My approach included the following:Promotes a positive, inclusive, and collaborative culture across all team membersLeads Agile operating rhythm and disciplinesBuilds and maintains integrated schedules and manages dependenciesManages challenges imposed by cost, schedule, scope, and qualityDrives the enablers for Agile such as automated testing, Continuous Integration, and Continuous Delivery

Arlington, Va, Us

Talented and accomplished technology leader with 18+ years of experience leading enterprise-wide IT projects. Led world-wide team of over 130 employees and managed $55 million IT budget. A promoter of Lean IT and an advocate of inclusive and collaborative cultures, with a broad knowledge of computing software and hardware technology. Expert in the leadership and practice of Lean Software Development, including Agile and DevOps, object oriented languages, distributed and Cloud infrastructures, and Web-based software. A successful people and program manager. A former software developer with a deep understanding of software systems and technology. Passionate about technology strategy, software development, organizational performance, and customer satisfaction.Launched enterprise scale program from inception through the first two years of development.Staffed the entire technical team to more than 130 employees world wide.Top technical leader, partnered with the business team and key stakeholders to ensure alignment to the goals and objectives of the program.Developed the budget plan including staffing, infrastructure, and licensing costs of a $50+ million program.Using the Cloud and the latest technology, tools and services to enable Agile and DevOps, I enabled my people to do their best and be their best in the face of many challenges and would-be roadblocks.Initiated the user engagement model that let to rapid feedback on features as they changed to ensure my program would deliver the highest valued changes in the smallest increment.Drove the strategy to excite our customers with something they need to reduce their cycle times and turn-around times.With a sufficiently firm touch, I managed the scope, schedule, and cost of large and small programs without sacrificing quality while meeting all major milestones and feature objectives.

Arlington, Va, Us

Led the development of the next generation of online and offline software products for delivering maintenance, repair, and parts data for in-service fleet aircraft. In addition I manage a large organization of IT professionals performing a variety of software development lifecycle roles in the evolution and enhancement of a global, customer-facing, Web-based, application system named Maintenance Performance Toolbox. http://www.boeing.com/boeing/commercial/aviationservices/fleet-services/maintenance-engineering/toolbox.pageThe size of my organization approaches almost 90 on-shore and off-shore multi-stack IT professionals and I'm responsible for a multi-million dollar budget. I am responsible for setting the vision and mission of my organization and ensuring schedules and commitments are met. I balance these forces with a disciplined approach to the latest Agile software disciplines, technology, and frameworks.

Arlington, Va, Us

Lead a diverse organization to deliver critical services and data for engineering, airline customers, and sales.

Arlington, Va, Us

Java, C++, and UNIX Shell software developer who built and managed multiple complex interfaces with ENOVIA (a Dassault product), created and collected estimates for, and represented IT, on the enterprise-wide (level 0) change board, performed all the roles within the software development life cycle, and introduced new processes and tools, such as LEAN change request/block-point life-cycle, Doxygen, and Eclipse, that increased efficiency within the team.

Performed all of the duties of a lead software developer, large-scale systems integrator, and systems operation manager. Led and directed up to 3 persons performing similar work statement in maintenance and support of ultimately 6 distinctly different applications covering functions from merit and compensation to unclaimed properties management.

Arlington, Va, Us

Led the use of MVC and regular end-user engagement to build the next generation UI for Boeing's Engineering Product System for drawing lifecycle management.

Arlington, Va, Us

Worked in both the design groups for on-board aircraft maintenance systems and Manufacturing Engineering for 777 and 767 final assemblies.

Digital Business Strategy Program, Digital Transformation

Bachelors Of Science, Electrical Engineering

Electrical And Electronics Engineering