Rich Conner Email & Phone Number

United States

Tustin, California, United States

Led a team of 13 employees; managed daily operation and production. Provided technical knowledge in automotive maintenance and repair analyses, (I.E. of major trends and projections of potential changes in program emphasis).Collaborated with insurance partners and sourced vendors based on ability to properly supply parts, and margins needs to achieve monthly goals while continuously building a working relationship. Oversaw office managers duties to ensure AR/AP & payroll meet appropriate deadlines. Spearheaded relations with our existing local parter South Coast Toyota and increased revenue during major Toyota paint recall by negotiating an increase labor rate revenue by 67% over the local average. Managed budget for operational materials and paint material usage to exceed monthly goals. Analyzed all new damage estimates with an 80% capture ratio of estimates for vehicle repairs. Responsible for all operations involved in the estimation process from negotiating price, reviewing and final approval for billing. Associated software: Mitchell Estimating, CCC One, Rome

Costa Mesa, California, United States

Structured all new damage reports in an accurate, efficient manner. Responsible for all operations involved in the estimation process from negotiating price, reviewing and approving final billing.Improved customer satisfaction by continuous communication in all components of the estimation, repair, and delivery process of every vehicle. Collaborated with outside vendors in locating out-of-stock and urgent orders for parts to meet deadlines. Maintained orderly files containing work orders, invoices, insurance estimates and special orders.Provided clear communication between all services and performed quality control inspections to ensure all parts are installed with complete accuracy.

Cerritos, California, United States

Implemented customer service satisfaction, communication, sales and negotiation with customers from beginning to end of all service work. Scheduling, selling and determining all mechanical work needed for repairs for vehicles. Maintained client expectation on repair progress, customer satisfaction and daily service logs for every repair. Applied industry knowledge in technical and performance information on all vehicles serviced by the dealership; Including warranties and other policies involved with all vehicles. Referred leads and prospects for vehicles sales to the new and used sales departments.

Torrance, California, United States

Responsible for all customer and business development opportunities as well as expansion of the products offered at a distributor level. Analyze competitive product offerings for features, benefits and comparative price points. Review of product pricing and gross margin goals for existing products on an annual basis and establishing new products pricing. Processed incoming orders, coordinated shipments and handled all customer related services satisfaction.