Raul L Cruz Email & Phone Number

Chicago, Il, Us

Oak Park, Il

Oak Park, Il

Greater Chicago Area

Remote

* Full-time employee starting Oct. 2017* Led a remote team of 6 outsourced contractors; responsible for website development, UX testing and design. * Ensured that best practices were upheld for web development and management, which in return, provided the best possible products and results for all client websites.* Installed, configured and managed over 30+ WordPress installations.* Assisted with maintenance, security, traffic and performance monitoring for over 90% of the company's website portfolio.* Provided strategic insight and guidance on digital marketing initiatives, making data-driven recommendations to optimize and increase client website visibility in search engines by over 50%.* Performed keyword search volume analysis and competitive intelligence for over 25+ client websites.* Helped create an SEO-centered content strategy for the start of new websites, increasing page views by 36%.Frequent exposure to:* Google (AdWords [Certified], Analytics, Tag Manager, Apps, Search Console, Webmaster Tools)* Wordpress Plugins (Yoast, Contact Form 7, iThemes Security, UpdraftPlus, and others)* cPanel/WHM* phpMyAdmin* Schema.org/JSON-LD* SEO PowerSuite (Website Auditor)* Screaming Frog SEO Spider* Adobe Photoshop CC* Microsoft Office 365* Dropbox* SEMrush* Ahrefs* GTmetrix* Filezilla* Hootsuite* GetResponse

Chicago, Illinois

* Provided direct and remote IT support for both desktops and laptops on a corporate network, supporting 100+ clients.* Regular on-site client visits on a weekly basis to support local IT staff with all in-house issues.* Delivered superior customer service while communicating highly technical information to non-technical clients.* Successfully troubleshoot and analyzed all systems related issues and provisioning of new systems as required.* Performed proactive maintenance, updates, and assessment of client network systems.* Maintained, installed and configured new and existing servers and workstations.* Documented technical work and solutions for use in a knowledge base.* Served as an escalation point for technicians across all teams in the organization.* Served on the only core team to receive 100% Customer Satisfaction Score three times.* Maintained over 90% billable rate since the inception of metric in October 2014.* Achieved HDI-SCA (Support Center Analyst) technical certificate; improving First Call Resolution of tickets.* Rated among top 5 technicians and engineers in weekly closed tickets.Frequent exposure to:* Windows Server 2003, 2008, 2012, and Small Business Server* Exchange Server 2003, 2007, 2010, and 2013* Windows XP, Vista, 7, 8.1 and 10* OS X Lion, Mountain Lion, Mavericks, Yosemite, El Capitan, and Sierra* Linux Ubuntu and Mint* Active Directory Users and Computers* Microsoft Office 2003, 2007, 2008 (Mac), 2010, 2011 (Mac), 2013 and 2016* Office 365, Intermedia Hosted Exchange and SmarterMail* Malware deterrence and removal* Anti-spam filtering: Postini/Google Apps, MX Logic/McAfee, and Mimecast * IT tools: Kaseya, BizDox, LabTech, and ConnectWise* NOC Tasks: Server monitoring, incident response, backup management, and patching* Telecommunications: ShoreTel VoIP, BES/BIS, and Android/iPhone/Windows smart devices* Local and network printer/scanner/fax* Network routers, switches, and firewalls (SonicWall)

Greater New York City Area

* Provided dependable direct support for desktops, laptops and user access to the corporate network.* Rebuilt and imaged Windows-based computers.* Responsible for the installation and troubleshooting of software/hardware, including Windows XP workstations, TCP/IP network printers, Microsoft Office products, Lotus Notes, BlackBerry Manager and applications required for daily usage by users.

Jupiter, Florida Area

It Field Certification, Information Technology

Activities and Societies: Completed CompTIA A+ Certification

Web/Multimedia Management And Webmaster