Raymond L. Email & Phone Number

Kassel, He, De

Kassel, Hesse, Germany

Starburst is the analytics engine for all your data. We provide the fastest, most efficient analytics engine for your data warehouse, data lake, or Data Mesh. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives!

Greater Kassel Area

Currently leading a team of 16 across Germany, France, the Netherlands, Spain and the UK. The team is skilled across multiple technologies, supporting the majority of Precisely’s product portfolio.Managing resources globally to ensure customer support needs are delivered implementing the follow the sun model. Dedicated to delivering the best customer experience with consistently high KPI and CSAT scores. Collaborating with a global cross-functional team: R&D, Product Management, Sales, Services and IT, working closely to support our partners and customers.Responsibility for handling business-critical severity 1 support escalations.Continually involved in M&A projects, integrating teams, systems and consolidating business processes.Actively participating in recruitment, onboarding and training. Implementing knowledge base best practices to improve customer self-service and internal knowledge sharing, utilising the KCS methodology.

Germany

Kassel Area, Germany

Amsterdam Area, Netherlands

Supporting Syncsort Mainframe software: MFX for z/OS and Ironstream for Z.Analysing and reproducing complex problems in house to solve customer problems, working closely with R&D.Writing knowledge base articles, documenting solutions for customers and internal usersDelivering training for Syncsort products, systems and processes. Constant involvement in internal projects: redesigning and enhancing the customer support portal and developing the CRM.Supporting Pre-Sales during proof-of-concept trials.

Erskine, Scotland

Providing enterprise level Mainframe managed services to customers in EMEA, working effectively and remotely.Installing z/OS maintenance and tuning, upgrading software, including CA Endevor, CA ACF2, CA View and CA OPS/MVS.Working on-call shifts to solve severity 1 problems 24*7 utilising excellent problem-solving and communication skills.Working with complex incident and change management processes.Mainframe and data auditing ensuring compliance and security.

Dundee, United Kingdom

I help first year computer students to learn and develop using the .NET C# Language. Teaching Object Orientated concepts as well as programming fundamentals.

Tampa/St. Petersburg, Florida Area

Working with the Web technology department in communications, my job was to update the website, research new technologies and in general solve problems efficiently and quickly as possible. Working with a Global organisation it is important that communications across the web is optimised due to the attraction to the World Wide Web.

Marthas Vineyard Ma Usa

Duties involved supervising maintenance crew and ensuring the completion of tasks such as maintaining tennis courts as well as general repairs and maintenance to resort property when necessary.

Dundee, United Kingdom

I worked and travelled across the UK working in the construction industry specialising in acoustic ceilings and partitions. Other responsibilities included the installation of fire rated barriers to roof spaces as well hygiene wall cladding and raised access flooring.