Robert Lechner Email & Phone Number

Dallas, Tx, Us

Dallas, Texas

- Overall account management of the Hewlett-Packard Enterprise account for AT&T ConnecTech for 5+ years, which includes the timely service delivery of in-home technicians for repair and installation services, as well as researching and resolving Hewlett-Packard and/or customer escalations.- Works directly with the Hewlett-Packard TCO (Total Customer Ownership) Escalations Team to assist with the scheduling and in-home service delivery of high-level customer escalation cases.- Researches and produces weekly/monthly in-home performance metrics reports, and conducts weekly meetings with internal and external business partners to discuss findings and address potential issues.- Creates monthly billing cycle output for completed in-home repair and installation services, researches and reconciles billing output for accuracy, and submits approved billing cycle amounts for invoicing.- Lead contact for contract negotiations, developing new business opportunities, developing and implementing new and existing scope and pricing modifications, and also serving as the point of contact for AT&T and Hewlett Packard Legal entities.

Dallas, Texas

- Account management of the Hewlett-Packard Enterprise account for AT&T ConnecTech for 5+ years, which includes the timely service delivery of in-home technicians for repair and installation services, as well as researching and resolving Hewlett-Packard and/or customer escalations.- Works directly with the Hewlett-Packard TCO (Total Customer Ownership) Escalations Team to assist with the scheduling and in-home service delivery of high-level customer escalation cases.- Researches and produces weekly/monthly in-home performance metrics reports, and conducts weekly meetings with internal and external business partners to discuss findings and address potential issues.- Creates monthly billing cycle output for completed in-home repair and installation services, researches and reconciles billing output for accuracy, and submits approved billing cycle amounts for invoicing.

Addison, Texas

- Reviewed advertising proofs for national and regional sales events to determine advertised product pricing and rebate offers during the advertised promotional period.- Created pricing and rebate promotion modules for product pricing and rebate offers based on advertising proofs.- Worked with buyers and merchandising assistants to resolve any pricing and/or rebate concerns that might arise to ensure correct sale amounts and product rebate information at in-store POS and online checkout.- Input pricing and rebate promotion modules into the AS400 database and tested to ensure correct product pricing and rebate form creation at in-store POS and online checkout.- Maintained and modified promotion modules during the advertised promotional period to include the offering of substitute products as well as additional unadvertised savings, if applicable.

Dallas Metropolitan Area, Texas

- Responsible for assessing store shortage and safeness risks, and investigating and resolving issues for multiple store locations with annual sales of $10+ million per store.- Responsible for the physical security of multiple stores, including key control, security passcode maintenance, and alarm systems testing and troubleshooting.- Performed and reviewed daily / weekly / monthly point-of-sale exception reports to identify and investigate shortage and fraud issues.- Identified, investigated, and resolved merchandise and cash shortages within multiple stores- Coordinated the investigation and resolution of internal and external shortage cases.- Conducted and evaluated various merchandise protection audits and operational audits to reduce store shortage.- Recruited, trained, developed, and managed a staff of non-exempt Store Loss Prevention Investigators.- Fostered partnerships and established communication links with store management and employees to support and enhance company Loss Prevention directives.

South, Central, And Northwest United States

- Provided timely updates of shortage results, trends, and data analysis to regional and district level Loss Prevention managers.- Created reports and analyzed financial stock ledger inventory results by merchandise department and class breakdown for shortage reduction impact.- Analyzed shipping manifests, store-to-store and distribution center transfers, major vendor returns, etc. for possible shortage issues.- Identified and worked with “high risk” shortage stores within the regions to develop, implement, and follow-up on shortage reduction plans.- Evaluated and monitored the effectiveness of strategies implemented to impact organized theft activity in cooperation with the Market Investigations Team.- Identified, investigated, and resolved approximately $811,000 in store inventory shortage adjustments ($500,000 in Fiscal 2000, $311,000 in Fiscal 2001).

Dallas Metropolitan Area, Texas

- Responsible for assessing store shortage and safeness risks, and investigating and resolving issues for single store locations with annual sales of $10+ million.- Responsible for the physical security of the store, including key control, security passcode maintenance, and alarm systems testing and troubleshooting.- Performed and reviewed daily / weekly / monthly point-of-sale exception reports to identify and investigate shortage and fraud issues.- Identified, investigated, and resolved merchandise and cash shortages within the store.- Coordinated the investigation and resolution of internal and external shortage cases.- Conducted and evaluated various merchandise protection audits and operational audits to reduce store shortage.- Recruited, trained, developed, and managed a staff of non-exempt Store Loss Prevention Investigators.- Fostered partnerships and established communication links with store management and employees to support and enhance company Loss Prevention directives.

Dallas Metropolitan Area, Texas

- Identified, investigated, and apprehended shoplifters to reduce store shortage.- Assisted the Store Loss Prevention Manager in the investigation and resolution of internal theft cases.- Assisted the Store Loss Prevention Manager in performing merchandise protection audits and operational audits.

Computer Science

Associates Of Arts And Sciences, Computer Science