Rl Esco Iii Email & Phone Number

Baton Rouge, La, Us

Louisiana, United States

-July 2024 Ranked #2 in all offices for Inventory Specialists. -August 2024 ranked #2 in all offices for inventory specialist. Ranked #1 overall Inventory specialist YTD. Ranked #1 operations staff company wide.

Baton Rouge Metropolitan Area

Audit and report inventory while making recommendations on which items to order and restockManage warehouse associates, monitoring work and ensuring the safe use of warehouse equipmentEstablish warehouse practices and protocols to achieve an efficient warehouseSet warehouse and team goals in collaboration with executive management and other team leadsMonitor workplace performance and lead training initiatives to improve employeesKeep up-to-date on the latest federal and state safety regulationsCommunicate with other departments to ensure products are shipped in a timely manner

Austin, Texas, United States

Drives a positive customer experience by building relationships and providing solutions to their needs.Leads a team of 5+ Consultants, Senior Consultants, and Designers Empowers Consultants, Senior Consultants, and Designers to drive a world-class consultative customer experience through enablement of the direct to customer (D2C) strategy in their location and throughout the micro-market.Grows the customer portfolio through coaching, developing, and validating engagement plans for acquisition, frequency, and retention.Drives adoption, usage, and proficiency of customer relationship management (CRM).Maintains a broad scope of knowledge in technology products and services, advanced relationship skills, CRM, and people development skills.Supports the premium business through coaching complex selling, process management, upskilling employees, and customers’ private data management.Enhances service delivery by growing C&D skills and monitor training and certifications.Partners locally with vendors on training opportunities, particularly in premium home theater and premium appliances to drive market D2C performance.Analyzes performance indicators against premium business strategies and goals.Facilitates growth while driving company priorities and determining localized strategies.Develops meaningful partnerships with Best Buy for Business, Services, and other teams to maximize customer experience.Utilizes data, analytics, and local insights to define customer share and identify market opportunities.

Baton Rouge, Louisiana, United States

Supervisor is a store leader responsible for inspiring employees to deliver Best Buy's customer promise. They ensure employees are deployed efficiently and deliver a great customer experience. The Supervisor also manages employee experience, development, and performance management. This role analyzes performance indicators against business strategies and leads their team to facilitate growth or improve results.Key Responsibilities• Drives a positive customer experience by building relationships and providing solutions to their needs.• Creates and sustains positive customer and employee experiences.• Drives localized customer and employee strategies and shares trends with the Store Experience Manager.• Identifies opportunities in my store to improve the customer and employee experience.• Leads efforts to maximize or course-correct results.

Baton Rouge, Louisiana

Worked with the Store Managers to drive sales, communicate best practices, and lead my team to deliver the best customer service possible•Coaching, mentoring, training, following up on daily tasks which are related to the department, and ensuring adequate floor coverage•Organize workflow and ensure employees have clear understanding of delegated tasks, job responsibilities, and role clarity•Goal setting for associates that drives sales, performance, meets deadlines that is in align with Conn’s vision•Evaluate performance and provide input to Sales Manager to identify rewards, promotions, and recognition for associates•Be well versed in resolving issues and serving as a link between associates and upper management•Receive customer complaints and acts with urgency to have a resolution that supports the customer within the business policies•Recruit, Identify, Selecting, Hire and Train top talent candidates•Enforces and Ensures adherence to company policies and procedures•Maintains a safe and healthy work environment by enforcing company standards and adheres to legal regulations•Act as a business leader, developing strategies and ownership for the department•Implement strategic product placement for new inventory•Inventory management including cycle counts, planograms, shipping and receiving•Maintain building in absent of Store Manager or Assistant Manager as Manager on Duty, which may include opening or closing the store•Ensure that the workplace is effectively functioning in a harmonious environment

Baton Rouge, Louisiana Area

As Sales Counselor, I was considered the expert in customer assistance, and demonstrated a comprehensive knowledge in all products and services offered. I effectively customized shopping experiences for each customer to ensure satisfaction and took initiative to maintain the store’s visual appearance. I consistently exceeded monthly performance metrics given by store management.Responsibilities included•Assisting customers with their purchases, providing product knowledge and advice, and ensuring that all sales goals are met•Greet customers and determine their needs•Provide customers with product and service information•Answer customer questions and provide assistance•Process payments, returns, and exchanges•Maintain a clean and organized work area•Assist in maintaining inventory levels•Keep up-to-date on product knowledge•Suggest additional products to customers

Memphis, Tn/Baton Rouge, La

My main role at Conn’s Home Plus, as Sales Store Operations Manager, is to lead a team of qualified associates and department leads in operating the retail store. I personally oversee all aspects of store operations, ensure policy compliance, and implement security procedures.In partnering with the Sales Management Team, I was instrumental in the overall operational success by managing CSRs, merchandising, inventory, and safety measures•Recruit, interview, select, manage, and train a team of customer service representatives and porters•Ensure company established customer service standards are achieved•Research and resolve invoice discrepancies•Responsible for maintaining strict cash control procedures•Full oversight of warehouse, inventory control, cycle counts, product merchandising and pricing standards•Work closely with store’s management team to set and / or implement and enforce policies and procedures•Create store staffing schedules•Ensures accuracy and integrity of product shipmentsSome key accomplishments include:◆Developing and leading essential training programs and ensuring a smooth onboarding process.◆Improving profitability through close monitoring of security equipment and awareness of the factors leading to inventory variances.◆Excellence in resolving client dissatisfaction and ability to reach a mutually beneficial solution.In addition to my main role at Conn’s Home Plus, I was also a member of the Operations Travel Team Member. In this capacity, my team and I travel to multiple stores and warehouses to increase operational efficiency. I have implemented strategic improvement plans and use engagement with employees at those locations to understand all operational bottlenecks. I have facilitated the opening of several new locations, including leadership over training for management and associates.

Baton Rouge, Louisiana Area

As Sales Counselor, I was considered the expert in customer assistance, and demonstrated a comprehensive knowledge in all products and services offered. I effectively customized shopping experiences for each customer to ensure satisfaction and took initiative to maintain the store’s visual appearance. I consistently exceeded monthly performance metrics given by store management.Responsibilities included•Assisting customers with their purchases, providing product knowledge and advice, and ensuring that all sales goals are met•Greet customers and determine their needs•Provide customers with product and service information•Answer customer questions and provide assistance•Process payments, returns, and exchanges•Maintain a clean and organized work area•Assist in maintaining inventory levels•Keep up-to-date on product knowledge•Suggest additional products to customers

Bachelor Of Business Administration - Bba

Associate'S Degree, Arts, Entertainment, And Media Management

Associates of Applied Sciences in Entertainment Technologies