Through the Lens Coaching focuses on and acknowledges every facet of the human. You are never asked to leave things at the door because when we leave things at the door, we leave parts of ourselves as well. You will always be seen as fully competent, creative, resourceful, whole, and not in need of fixing. We partner with the entire human in a thought provoking, awareness creating process to look at any goals that you may have and assist you in developing and carrying out a strategy/plan for achieving those goals.

As an instructor of Human Resources in an Agile Organization, I instruct students in how to bring Human Resources into the business (instead of being an island) as well as how to have them create impactful employee journeys. Students learn things such as: Ownership and Culture, Career Mosaics, Recruiting, Onboarding and Defining Roles, Systems Thinking, and much more.As an Agile Coach, I partner with the business owner in collaborative, awareness creating discussions on business goals and action plans/strategies for achieving those goals.As a Scrum Master I utilize Trello and Jira to effectively manage user stories and assist in removing impediments. I facilitate all Scrum events (Daily Scrum, Sprint Planning, Sprint Review, and Retrospective), work with Product Owner and team to ensure user stories are ready for sprinting (backlog refinement), and lead the Monarch team in bi-weekly sprints. I work collaboratively with the team, monitoring metrics and assisting keeping focus on scope. I also have prepared organizations for scaling with Monarch by recommending Business Analysts, Project Managers and intended Scrum Masters and Product Owners attend Scrum Master and Product Owner Training.

As a Scrum Master I utilize Trello to effectively manage user stories and assist in remove impediments. I facilitate all Scrum events (Daily Scrum, Sprint Planning, Sprint Review, and Retrospective), work with Product Owner and team to ensure user stories are ready for sprinting (backlog refinement), and lead the Scrum team in bi-weekly sprints. I work collaboratively with the team, monitoring metrics and assist keeping focus on scope.

As a Scrum Master working for Volant contracted through VSP Vision Care, I worked closely with my team to develop our Scrum Processes as well as facilitate the Scrum Events, leading the team in bi-weekly sprints. I led sponsors and SMEs through building personas for their project as well as help with the facilitation of User Acceptance Testing. I also used my coaching skills to ask transformative questions of the team when needed to provoke further thought and growth within the team.

- Diagnosed and repaired IT related store problems- Trained employees on new promotions, drink recipes, and products for each promotion season- Handled cash and distributed tips- Effectively communicated with team regarding customer allergies, dietary needs, and other special requests- Maintain a consistently clean and organized work space to ensure safe and sanitary food-handling practices- Drafted and conceptualized a stream-lined program for improving basic employee and customer interactions and experiences- Received Moves of Uncommon Greatness (M.U.G.) Award, the “Involved” Community Service Award, and Partner of the Quarter Award.

- Coordinated emergency tow services with city and county law enforcement when needed- Scheduled customer service tow calls, coordinating service between multiple towns- Processed customer payments and maintained detailed documentation for customer support tickets

.-Tutored students needing assistance in IT courses at San Joaquin Delta CollegeSummary of Skills: Active Listening, Coaching, Critical Thinking, Adaptation, Team Collaboration

- Maintained company servers, computers, printers, cables and other equipment.- Set up, tested and configured networks, desktops, laptops and printers.- Coordinated hardware and software repair processes with outside vendors.- Performed diagnostic tests and repair malfunctioning hardware and software.- Diagnosed, install, configure and repair computer systems and software.- Performed wire runs, terminate runs in patch panel, and mount access points.Summary of Skills: Team Collaboration, Diagnostics and Repair, Cabling, Network Equipment Configuration and Installation, Desktop and Laptop Deployment

- Operated a cash register to process cash, check and credit card transactions. - Opened and closed the store, which included counting cash drawers and making bank deposits. - Answered customers' questions and addressed problems and complaints in person and via phone. - Maintained an organized system of client files in compliance with HIPAA privacy laws. - Received frequent customer compliments for going above and beyond normal duties.Summary of Skills: Team Collaboration, Customer Retention, Conflict Resolution, Inventory Control, Active Listening, HIPAA Compliance, File Maintenance, Cash Handling, Customer Service

- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers - Kept drink stations clean and ready for service - Prepared coffee-based and other beverages on request; serve prepared pastries and other food items - Used all food handling standards - Ensured first-in-first-out system with all ingredients labeled and stored properly - Effectively communicated with staff regarding customer allergies, dietary needs, and other special requests. - Operated a cash register to process cash, check and credit card transactions. - Received frequent customer compliments for going above and beyond normal duties.Summary of Skills: Team Collaboration, Active Listening, Cash Handling, Coaching, Food Handling, Sanitation and Safety