- Preparing the department's budgetSubmit operational reports to the management of the subsidiary and the group.- Track and analyse customer satisfaction and take appropriate corrective actions.- Organize the prospecting of new customers.- Participate in negotiations during major events (contracts, complaints) with customers.- Be responsible for the guarantee process.- Organize, develop, manage, and track sales of parts and components.- Supervise the planning and execution of services (technical expertise, service contracts and training activities).- Organize, develop, manage, and supervise the repair and maintenance of equipment, see the repair of components when required.- Supervise the maintenance of machines in stock and the preparation of machines before delivery (technical inspection program before delivery).- Plan and participate in the necessary recruitments to the department.- Putting in place individual development plans in agreement with HR.- Manage your team through coaching, supervision according to company rules.- Be responsible for implementing and coordinating QHSE Reporting Mining DG procedures

 Achieve agreed sales target within the assigned market segment and region. Actively look for new customers and opportunities. Establish, develop and maintain relationships with current and prospective customers. Expedite and follow up on the resolution of customer queries and complaints. Researches and keeps abreast of market conditions in the assigned sector and region. Develop a weekly call planner and schedule appointments. Complete and submit weekly and monthly reports (call reports, prospects, monthly sales report). Provide after sales service to all clients. Ensure timely completion of enquiries, quotes and tenders. Responsible for general sales administration. Prepare sales aids and materials (Brochure, presentations etc) Ensure that ISO compliance is adhered to on Sales processes.Market and competitor analysis: Research, report and keep abreast of market conditions.  Investigate, report and understand the organisational structure of clients.  Keep up to date and report on competitor activity, developments and pricing.  Keep up to date with competitor product mix and service levels. Administration: Ensure timely and accurate completion of enquiries, quotes and tenders.  Ensure the timely and accurate completion of all internal administration.  Assist the relevant accounts personnel with the collection of outstanding / overdue payments

A company which has been in existence since 1927 - supplying Diesel Generators, Gas Generators, Industrial Engines, Marine Engines, Diesel Engines, allied Cat Components and Pumps. We have provided quality generators for sale and commercial engine solutions to Original Equipment Manufacturers in Southern Africa. I’m responsible for the Caterpillar Brand known as SEM. I determine the annual unit and gross-profit plans by implementing marketing strategies, analysing trends and results of the brand. Some of my other duties in Barloworld are listed below but not limited to; ☑ Responsible for long term network vision through market studies and dealer appointments; strengthening network via performance improvement oversight and management change; assures that new and existing dealers meet existing requirements for management, capital, facilities and image program is implemented as intended.☑ Manage Market Study analysis to determine optimum dealer count and preferred locations. Review and recommend markets, prospect and site selection for expanding dealer operations.☑ Manage national dealer onboarding activities including the development of Dealer Proposal Packages for Letter of Understanding, Letter of Intent, Dealer Agreement packages and Dealer on-Boarding Binder for new dealers and renewals☑ Manages process and prepare documents for dealer termination.☑ Manage dealer performance oversight & reports necessary for dealer performance tracking in conjunction with Sales Field Operations.☑ Coordinate with Sales Field Operations the activities related to dealer improvement and replacement of poor performing dealers for executive oversight

Employed within Barloworld to oversee and lead the sales team as well as a tutor and manage sales and administration personnel. I was promoted to Equipment Dealer Development Manager in Barloworld in 2018. Some of my other duties in Barloworld are listed below but not limited to;☑ Determine annual unit & gross-profit plans by implementing marketing strategies, analysing trends & results.☑ Establish sales objectives by forecasting and developing annual sales quotas for regions and territories.☑ Projecting expected sales volume and profit for existing and new products.☑ Implementing nationals sales programs by developing field sales action plans.☑ Maintain sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.☑ Establish and adjusts selling prices by monitoring costs, competition and supply and demand.☑ Maintain professional and technical knowledge by attending educational workshops, reviewingprofessional publications, establishing personal networks.☑ Manage SEM stock sheet.

Responsible for the Hard Rock Underground Mines - CAT Certified. Some of my duties included:☑ Forecast to the company based on Mine House Production Targets and Forecasting☑ Provide expertise customer solution for new machine sales☑ Oversee customer PDI and local extras fitted in accordance with an agreement☑ Delivery of machine to the customer as required☑ Collection of outstanding machine payments☑ Invoicing of customer☑ SAP Cloud 4 Customer Sales Management☑ Develop and maintain long term customer relationships☑ Continuous prospecting and sales reporting

Some of my duties included:☑ Product Management☑ Product Application (On/Off the Job Studies)☑ Daily Sale force support☑ Updating the industry and business on new product developments☑ Marketing Plan assistance☑ Develop competitive training material for the various regions around Southern Africa☑ Carry out new machine demonstration☑ Guide Customers on correct machine application/configuration

Main Responsibility: Providing immediate breakdown/solutions service for Customers☑ Advanced Electrical Systems & Troubleshooting☑ Powertrain Components, Functions & Troubleshooting☑ Drivetrain Components, Functions & Troubleshooting☑Air -Conditioning System & Troubleshooting☑ Failure Analysis