Rachel K. Email & Phone Number

Redwood City, California, United States

Palo Alto, California, United States

Created guidelines for Greenplum teams to follow and implement in becoming compliant with VMware’s OSS Policies. Have worked on quickly bringing 15+ Greenplum repositories in compliance with VMware OSPO guidelines in ~2 months and extensively coordinated with geographically distributed teams in Americas and APAC. Templated the OSPO compliance procedures by creating extensive documentation which could be re-used for other OSS projects in MAPBU. Frequently trained teammates in processes, softwares, payment systems, vendor contracts, etc.Assisted VMware’s IT team in migrating multiple Pivotal’s softwares into VMware systemsWorked with VMware’s Finance, Legal, IT Security teams to migrate Pivotal’s existing SaaS Vendor Contracts into VMware.Collaborated with multiple engineering teams and directors while taking initiative to implement and improve organizational processes and procedures.Communicated & documented new VMware processes & policies like expenses, procurement, etc to multiple MAPBU teamsUsed Team Management softwares like Panorama & Airtable to track team schedules, rotations, and reports. Helped create and maintain different team’s Wiki pages. Administer various softwares like GitHub, Aha!, Airtable, Lastpass, Pagerduty, Jira, Dockerhub, GSuite, etc. Worked with Public Cloud Providers like AWS, Azure, GCP & IBM Cloud to create accounts & access. Analyze and resolve complex problems when providing support requests for staff using Zendesk, Fresh Service and HelpNow. Coordinated off-site meetings, conferences, large social events and weekly Tech Talks.

San Francisco Bay Area

-Helped migrate Pivotal Softwares into VMware's existing Software.-Documents all team processes, best practices, and communication preferences across multiple teams. -Helped communication between Cloud R&D developers, leadership, and other teams in Pivotal.-Manages internal communication tools-Coordinates with corporate IT on requisitioning equipment and space for engineering teams.-Managed all purchasing for R&D teams, according to budget. -Coordinates with various vendors and our internal finance team on matters related to billing and account management.-Administrator of user accounts on a variety of services like Lastpass, Slack, Panorama, Miro, Github/Gitlab, Jira. -Coordinates office events, meetings, and social events. -Coordinated all onsite/offsite Tech Talks.

Subject matter expert for everything related to Operations & Administrative SupportTrained multiple teams on new Caliber software, answering any questions or concerns that occurredOrganized office financial reports from paper invoices to Quickbooks, etcProvided administrative support across multiple teams including the CEO, Directors, and Community ManagersProven track record of completing multiple projects efficiently and on timeConsistently followed up with HOA Associations/members regarding their requests and other communicationsMaintained Director of Operations calendar, scheduling meetings and ensuring no conflicts occurFlawlessly migrated the HOA portal to an up to date platform and onboarded more than 150+ HomeOwners Associations and ensured that they had smooth experienceHave consistently received excellent feedback about my work from various teams internally and external vendors

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Business Administration, 4.0

Associate'S Degree, Chemistry