Rachel Fletcher Email & Phone Number

London, Gb

London, United Kingdom

Building a world-leading student engagement, admissions and conversion service - adapting to the rapidly changing needs of the higher education sector. I support UniQuest's leadership team and drive the strategic direction, so we can meet the unique needs and ambitions of university partners and their students.

London, United Kingdom

Provided expert guidance to the higher education sector in relation to enrolment management and student recruitment operations.Projects in the HE sector include:- strategic reviews and opportunity assessment- organisational reviews, restructure and execution of change management- student conversion process reviews, benchmarking and recommendations- student conversion unit creation and managementWith unique operational and commercial experience of enrolment management from across the UK, US and Australian higher education sectors, I've run a successful student recruitment business, overseeing the enquiry management and conversion activities for 19 UK universities and to the end of 2012 actively participated in the successful recruitment of 25,000 students to those universities. Having worked with a further 45+ UK universities in the implementation and delivery of CRM and online application technology, the mission of this consultancy business is to help universities maintain and grow student numbers and quality, while improving the student experience.

London, United Kingdom

Devised and implemented operational and business development strategies for technology and outsourced student engagement and recruitment divisions to drive growth, including financial management, strategic planning, commercial support, operations management and product/service development. P&L responsibility, directly managing a team of five and total team of 50+.

London, United Kingdom

Led sales, marketing, operations and client development strategies with full P&L responsibility.

London, United Kingdom

Ran new function to establish Enrolment Management Services unit in UK with budget control.

Managed day to day operations and delivery of enquiry management service for the University of Queensland, Australia.

Fixed-term contract implementing new online banking portal for business customers.

Fixed-term contract implementing new bank telling system and training (MyTell) to all Australian branches of the ANZ bank.

Pgcert, Business Administration

Postgraduate Certificate, Journalism

German Literature

Bachelor Of Arts, English Literature And German