Richard Fulton Email & Phone Number

Atlanta, Georgia, United States

Employed data analysis as a cornerstone of daily operations, harnessing coding techniques to extract and manipulate data, thereby identifying actionable insights to drive performance enhancements. Established Power BI dashboards globally to effectively communicate complex insights to warehouse leaders, fostering an environment of data-driven decision-making with alignment on relevant KPIs. Strategically identified root causes of performance discrepancies and partnered with warehouse leaders to implement actions resulting in 10+ pt. Improvement in the key Flown as Booked KPI Determined strategic focus areas for 2023 operational improvement, achieving record-level Cargo Load performance

Atlanta, Georgia, United States

-Established and managed the Cargo division's safety program, implementing safety measures for the global Cargo workforce during the COVID-19 pandemic. Leveraged historical data to drive development of a Safety Management System, consequently reducing the employee injury rate by 20% year-over-year. Used SAS and SQL to analyze data and identify drivers of employee injuries.

Atlanta, Ga

Fostered valuable relationships with international airline partners through face-to-face interactions in key global hubs including AMS, ICN, CDG, and MEX. Led collaborative efforts to bridge process gaps between partner airlines, resulting in streamlined and improved freight shipping experiences for customers transitioning between different carriers. Spearheaded a pivotal project centered around the development of a joint database, enabling seamless and aligned reporting mechanisms across multiple airlines. Transformed data into actionable insights to drive customer-centric strategies: Identified cost-saving opportunities through innovative initiatives, such as shared utilization of ground handlers in warehouses shared by both airlines.

Atlanta, Ga

Led initiatives to enhance employee, customer, and flight operational safety by harnessing advanced data analysis techniques to uncover meaningful trends and insights. Pioneered the use of complex data analysis to identify safety and security patterns, informing proactive measures that fortified the airline's risk mitigation strategies. Utilized historical data to comprehensively assess security risks, culminating in enhanced security protocols. Compiled quarterly materials for Delta’s Safety & Security Board of Directors Committee. Supported Delta’s cross-divisional Turbulence Working Group with analysis and reporting. Visualized nationwide line-wait performance data into a Tableau dashboard for airport leadership, which enhanced the relationship with local TSA across Delta’s hubs. Selected for Delta’s 2018-2019 RISE Mentoring Program.

Atlanta, Ga

Pioneered a pivotal project focused on upgrading aircraft Wi-Fi technology, addressing a recurring concern voiced by customers regarding slow Wi-Fi speeds during flights. Empowered travelers to effectively utilize laptops and mobile devices for work and entertainment during air travel, thus elevating customer satisfaction levels. Completed proof-of-concept model using SAS Text Miner for automating maintenance log categorization. Leveraged robust aircraft performance database to complete a business case justifying the purchase of strategic proactive maintenance software.

Atlanta, Ga

Strategically implemented website and mobile application tracking using Google Analytics to gather valuable insights into user behavior. Formulated data-driven recommendations for website modifications that effectively improved the conversion rate for downloading the Coca-Cola Freestyle App. Analyzed Coca-Cola Freestyle App performance to inform a transformative geo-targeting marketing campaign resulting in increased engagement and wider adoption of diverse flavor profiles. Analyzed customer survey results to inform re-branding Atlantic Station re-branding campaign and identify development opportunities.

Atlanta, Georgia, United States

Collaborated with marketing communications team to develop promotion performance forecasts and provided insights through post-promotion analysis. Cleansed non-loyalty customer database and identified insights to inform Delta’s acquisition customer strategy in key New York City market. Led implementation of social listening tool for Delta’s social operations.

Helped manage stores through 8%-12% sales increases.Assisted in employee terminations and hirings.Improved employee knowledge and moral by conducting store meetings.Analyzed sales numbers to understand store problems.

Master Of Business Administration - Mba, Business Administration And Management, General

Business Administration, Concentration: Marketing

Activities and Societies: NAACP Morehouse College Chapter Morehouse Marketing Association, Marching Band, Jazz Ensemble, Concert Band.