I was hand-selected by a senior executive to serve as a turnaround expert, working with cross-functional teams to understand and resolve systemic operational and financial/budgeting issues. I manage a team of 4 direct and up to 80 indirect reports. I assess, prioritize and manage projects for a $200M annual IT investment budget, aligning the capital budget with the operational needs to ensure proper allocation of resources within the Homeland Security Department. I secure capital investment funds for new projects by assessing priorities, risks, and department needs.Highlights:-Manages the Rescue 21 program, allowing the Coast Guard to execute its search and rescue mission with greater agility and efficiency across the coastlines of the Contiguous 48, Alaska, Hawaii, Puerto Rico, and Guam (300 locations). -Oversee an operating budget of $92, including IT coverage over 14K miles of navigable rivers and 300K square miles of voice coverage along the coasts. The program results in an average 1,200 lives saved annually.-Hold additional oversight of a communications program operating budget of $110M, including oversight, maintenance, deployment, cybersecurity patching and scheduled replacement (for wear and tear) of 70+ distinct IT systems.-Maintain inter-operability for lines of encrypted communications between the US military around the globe, while protecting secure communications from malicious state and non-state actors.

I managed legal, regulatory and financial governance for the entire technology infrastructure budget ($1B annually) for the Cybersecurity and Infrastructure Security Agency within the Department of Homeland Security. I leveraged outstanding communications skills to improve capital planning oversight in order to expand fiscal responsibility, capital planning best practices and internal governance of IT resources. Highlights:-Increased passing scores from 27% passing to an unparalleled 100% after spearheading an end-to-end review of the entire budget process, collaborating with individual stakeholders, program managers and decision-makers to validate, improve and tighten fiscal reporting of IT expenditures.

I managed 500K private customers with performance oversight for 21 technicians supporting comprehensive installation and maintenance efforts. Highlights:-Challenged with overcoming legacy equipment, performance and retention issues impacting customer service delivery capabilities.-Created transparency with customers and developed a shared purpose among the team and around common goals, established standard operating cadence, and coached and mentored individual performers.-Won 4 Verizon Spotlight Awards for management excellence, an accomplishment unmatched by any other manager in the MD-DC-VA area of operations.

Raise company revenue, client base, and market penetration by building and maintaining profitable relationships with clients.Maximize company productivity through ongoing analysis based on actionable metrics, data-driven account management planning for partners, and management of loss ratios.Perform deep analytics research to provide business recommendations that bring business growth.Provide answers and action steps for complex questions and issues from account partners.Complete financial trend analysis using Google Analytics, MS Excel, and SQL Server.

Oversaw training, development, and duties of a staff of 15 computer, radio and satellite specialists during combat operations in Iraq and Afghanistan.Designed and implemented a variety of radio, computer, satellite, and telephone communications packages with global reach in diverse areas including Iraq, Afghanistan, and the United States.

Instructed a diverse student body, assigned up to 250 students per year, assessing and advising on a personal basis to provide differentiated instruction to develop individual needs.