Ryan Golembiewski Email & Phone Number

Philadelphia, Greater Philadelphia, US

Philadelphia, Greater Philadelphia, US

• Certified Salesforce.com Consultant, Strategist & Change Management Professional with over 15 years of experience with CRMs & Salesforce.com, analytics, marketing and business development. Proven ability to advise.
• CRM Design, Implementation & Life-Cycle Consulting
• CRM to Salesforce.com data cleansing & migration consulting
• Customized development of data capture methods and automated workflows
• Standard & Customized training for the Trainer and End-Users
• Sales automation and Lead generation strategies

Philadelphia, Greater Philadelphia, US

Founded Cloud113 as a Register Partner with Salesforce.com.

• Led the Transition & Migration Team for the SFDC Application of former Valspar Wood Coatings division
• Coordinated with the current Axalta SFDC CoE Team to implement governance & best practices for the new Wood Team
• Structured the event into 3 distinct migrations to coordinate with Oracle to SAP transition
• Integration of Salesforce to SAP to Salesforce with Informatica & Talend
• Developed infrastructure for the new team’s immediate success in addition to structured support and training
• Assisted current Axalta team for best practices with international Governance & SOX compliance

Boca Raton, Florida, US

• Service Contracts / Customer Hierarchy and Custom Relationships
• Led the Solution design team with stakeholder and sign-off meetings while presenting all solution Documentation
• Led planning strategies for the development to process thousands of yearly Service Contracts and renewals
• Re-designed current custom Asset functionality to work with Hardware and Software renewal sales
• Designed solution to integrate with Oracle CPQ via web service calls that sync back to the Opportunity
• Designed multiple best-practice processes for Renewal Opportunities created manually & automatically

Boca Raton, Florida, US

• Return Materials Authorization / Sales Return Authorization
• Gathered and developed user requirements to lift and move the RMA / SRA process from PeopleSoft CRM to SFDC
• Designed solution with specifications to integrate with Oracle CPQ quoting engine
• Worked closely with the stakeholders including IT, Customer Service & Sales Operations Departments
• Designed complex flowcharts, approval processes, custom objects, Visualforce and APEX customizations
• Created and presented Process Design Documentation to all stakeholders for design sign-off

Atlanta, Georgia, US

• Led SFDC configuration team for Service Cloud to replace their 20 yr+ customer service & baggage systems
• Worked closely with the stakeholders including IT, Customer Service & Baggage Departments
• Configured standard Service Cloud with very custom business processes
• Worked closely with business users to design and create Omni-Channel routing highly effective service teams
• Designed and created a custom “compensation” app that created passenger remuneration that integrated with external systems which included monetary vouchers, gift baskets, Visa gift cards and other forms service recovery
• API work with external systems included SOA services, custom ETL and Kana email

East Greenville, Pennsylvania, US

• Custom CPQ Application designed within Salesforce.com
• Assisted in Configure-Price-Quote comparison and demonstrations of Apttus, Steelbrick CPQ & Custom Design
• Advised stakeholders and SFDC Committee of best practices for CPQ process
• Led the implementation of a custom CPQ application designed on top of the Sales Cloud
• Developed and built custom quoting & contracting application connected to Opportunities with functionality far beyond standard SFDC contract and quote objects
• Created complex approval processes across multiple divisions to achieve a smoother and faster production of signed agreements

Philadelphia, PA, US

• Report directly to the VP of Residential Sales supporting over 4500 SFDC users
• Directly responsible for all 16 Regional Markets & Admins across the United States
• Responsibility for regular reporting and updates to Senior Leadership
• Overall responsibility and oversight of our Vendor Partner: Acumen Solutions
• Direct responsibility and oversight of the custom Direct Sales Mobile App
• Redesigned lengthy Excel Spreadsheets into actionable Analytics for performance auditing

Wilmington, DE, US

• One of three team members responsible for supporting over 1200 SFDC users across 12 national markets. Directly responsible for the NE Ohio Media Group (Cleveland.com) & NJ Advance Media (NJ.com) Salesforce instances
• Completed 4 month Salesforce merger project between The Star Ledger and NJ.com where the merger created New Jersey Advance Media (http://www.njadvancemedia.com/)
• Coordinating the Change Management Committee with local Admins, developing best practices nationally Streamlined the user activation / de-activation process from 10 minutes per request to a single button click.
• Created custom functionality to decrease data entry; improving speed of client touches & response times
• Re-designed a post-sale fulfillment process for orders within Salesforce.com; increasing data awareness with visual display
• Responsible for supporting Chatter / Salesforce1 Mobile rollout, training and best practices

Malvern, PA, US

• Responsible for supporting all global SFDC users and the business segment Admins (Channel Admins.) Coordinated closely with Channel Admins in development of analytics and dashboards for Management and Senior Leadership
• Developed and managed the SFDC change control process utilizing Agile/Scrum project management methodologies
• Introduced, setup and implemented the SFDC Partner Portal for external sales & lead generation partners
• Managing and coordinating the Dell/Boomi SAP to Salesforce.com implementation
• Sourced vendor for integration of Microsoft SharePoint and Salesforce backup and documentation mirror
• Conducted regular and irregular bulk data imports using Dataloader API, Jitterbit Dataloader, and Dataloader I/O

New York, US

• Targeted mid-Atlantic territory focused on growth within Hospitals and Medical Centers. Key clients include University of Pittsburgh Medical Center, Duke University Medical Center, Johns Hopkins Hospitals, Cedars Sinai.
• Coordinated and communicated each project with C-Suite, Directors, Nurse Managers and Medical Staff to ensure timely project completion and client satisfaction.
• Assisted in migration from MS Access to ACT! then to Salesforce.com inside of 3 years
• Coordinated with administration, operations and sales teams to create internal process improvements
• Improved cash flow with a decreased service-invoice-pay cycle using Visualforce for expedited information
• Developed strategic data reporting and dashboards for administration, operations, sales and Board of Directors

• Grew territory to one of the company’s top four sales districts. Worked in a consultative sales mode to access client needs, recommend strategic office setup and provide customized solutions and in-service training..
• Sold and in-serviced Colposcopes, Bone Densitometers, Fetal Dopplers, EKG’s and various other medical devices

US

• Developed large opportunity to work with a major pharmaceutical manufacturer
• Completed an extensive relationship sales training course

Bachelor Of Science, Business Information Systems

Diploma