Ryan Gladding Email & Phone Number

Lansing, Michigan Area

- Develop and test transportation network models to determine travel distribution andfuture demands for Michigan's urbanized areas and represents the department on technical committees involving comprehensive transportation studies involving the models. - Analyze and evaluate survey data, prepare reports and make recommendations regarding the development of transportation plans.- Process population, employment, land use, and traffic data and projections to support transportation recommendations involving state, regional, and urban areas.

Residence Education & Housing Services - Michigan State University

Took lead on completing an extensive reorganization of the Community Support Staff position by creating multiple training documents and procedures of the position campus-wide.Provide assistance to the Community Director, plan events, provide administrative support and assist in the overall operation of Wilson Hall and South Neighborhood.Utilize many programs including Residential Management System, Student Information System, Microsoft Office, Advocate (Student Conduct), Kinetic (Conference), and Kuali Financial System. Provide supervision and support to the Wilson Hall Service Centers and staff by resolving multiple student issues, student access, all room changes, and tracking thousands of keys.Interviewed multiple candidates for multiple positions within the neighborhood, fully trained three Community Support Specialists for South Neighborhood REHS, and processed new-hire and I-9 paperwork for up to 200 new students and Resident Assistants.

Processed thousands of pieces of mail each day combining speed with accuracy while maximizing efficiency. Quickly learned thousands of new zip codes and routes for accurate delivery of mail.

Disney'S Animal Kingdom Lodge

Provided World Class Guest Service at the Number One Rated Family Hotel in the U.S. & Canada by Travel and Leisure Magazine. Planned Guest itineraries which included assisting with tickets to theme parks and events, dining reservations, transportation, entertainment, and resort activities. Greeted and welcomed VIP Guests at the door, escorting them to the Concierge Desk while assisting them with any questions.Multitasked while delivering things efficiently and quickly, ensuring exceptional service at a AAA rated four diamond resort.

Spartan Signature Catering

Set up, prepared, and catered for upcoming events all across campus such as sporting events, weddings, proms, personal events and many more. Provided a Spartan Hospitality service while catering for events to guarantee a unique experience while ensuring excellent set-up and food quality. Teamed with supervisors and managers for solving new problems each day to ensure a memorable and lasting experience for the guests.

Disney'S Caribbean Beach Resort

Utilized my Disney Experience, knowledge of the resort, and resources to ensure a “Magical” Guest Experience from check-in to check-out. Provided Exceptional Guest Service and Service Recovery during check-in and check-out. Responded to guest needs by arriving to the room quickly with deliveries, ensuring a seamless experience during their stay.

Kellogg Hotel & Conference Center

Efficiently prepared and plated food for large events such as weddings, conferences and sporting events to ensure precise presentation and food quality. Improved productivity and efficiency in working together by spending extra time in preparing food and keeping the area clean and safe. Prepared and cooked food in a safe manner while being ServSafe certified.

Led and trained a team of 10-15 employees to ensure exceptional Guest Service, efficiency and regulation of the park entrance gates handling thousands of guests. Preformed procedures such as assisting guests with tickets, season passes, hotel reservations, park information, directions and transportation. Cornerstone Award Recipient of 2009 demonstrating outstanding performance in Safety, Service, Courtesy and Cleanliness, held by Integrity.

Bachelor Of Science (B.S.), Geographic Information Science And Cartography

Bachelor Of Arts, Hospitality Business

Activities and Societies: American Society of Civil Engineering, Society for Foodservice Management, Lodging & Gaming Management Association