Rachel Gordon’s over 20 year career in higher education has spanned roles from Enrollment Management to Financial Aid. Currently serving as Chief Operating Officer at Educational Compliance Management, she leads her team to ensure the company offers a compliant, high quality, streamlined approach to financial aid processing and consulting while ensuring the highest level of customer service for our partner institutions. Rachel’s exceptional leadership skills are what drive, inspire and empower her teams. Through her many years in executive level consulting and leadership roles, she has successfully mentored, cultivated, and crafted hundreds of employees on dozens of teams. In addition, Rachel has led initiatives to create central processing systems from large multi-campus universities to smaller proprietary institutions using her skills in technology, communication, human enterprise, and customer service. At every posting, Rachel has improved workflows, automation, staff training and development, and team interactions. She has presented at numerous local, regional, and national conferences and has served on a national scholarship committee as well as advisory boards. She is often heard saying that Admissions is the Window to the school and Financial Aid is the Door. Her expertise is invaluable to anyone looking to create or implement compliant, seamless, and customer-friendly process flows. In her spare time, she enjoys spending time with her family, traveling, and is known by her friends as an accidental gourmet.