Responsible for high-touch client relationship management and acted as the client liaison for the delivery of comprehensive primary care services to client employees. Served as the account team leader to drive strategy and communicate clinic-specific programs across the Crossover Health enterprise.-Primary architect of a strategic account plan to grow margin and new product sales in alignment with client needs and vision for large-scale onsite health center, vision clinic, and nearsite clinics.-Guided and advised an interdisciplinary team to proactively perform structured problem-solving and project planning to create and implement solutions to meet clinic and client needs.-Successfully managed annual clinic operating budget of over $10M and developed annual client budget proposals, including additional staff positions, specialty sub-contractors, and new product. -Managed key vendor relationships, including integration with client medical and pharmacy benefit plan vendors to monitor member experience delivery standards.-Designed and implemented long-term clinic projects, including stand-up and integration into an Accountable Care Organization (ACO) in conjunction with client vendors.

Office of Mental Health and Suicide Prevention (OMHSP)-Led daily enterprise operations to develop and implement Suicide Prevention communications strategy and related education and training.-Served as program manager to project teams within the disciplines of Communications, Veterans Access to Care, Training & Education, and Community Partnerships. -Developed strategic plans to close operational gaps using root cause analysis, testing, and evaluation solutions to develop formal recommendations.Human Resources (HR) Excellence@VA Integration Office-Eliminated Professional Standards Boards from the hiring and promotion of Medical Support Assistants, saving over 172,000 man-hours and over $6M in annual cost avoidance.-Lead project manager for a $4M initiative to improve staffing processes VA-wide within 6 months by reducing executive and medical center staff vacancies and transforming hiring practices. -Reduced Medical Center Director hiring times from 246 days to 133 days, a reduction of nearly 50%, in less than two years.VA Center for Applied Systems Engineering Program Management Office (VA-Case PMO)-Completed $10M medication reconciliation effort, to include education and marketing strategies, project impact metric development, and enduring internet-based resource centers.-Developed the initial business and project plans for $20M, 2-year MyVA Access enterprise initiative, which achieved same-day access to primary care and 15-day access to specialty care.-Executed budget analysis studies to produce reports and make recommendations to executive management regarding process improvement methods.