Rodney Linderman Email & Phone Number

Philadelphia, PA, US

Oversaw the collection of data from customers. This activity was facilitated by the use of templates which I designed.Analyzed data from customers and created comprehensive headcount reports, using pivot tables, detailing the number of employees, their locations, and job titles. Created Process Flow documents using Visio which detailed every step of data.

Ensured that service levels are not adversely compromised as a result of change or the change process as well as ensuring changes meet stringent, FDA approved, SOP guidelines focusing on the particular concerns of the IT, Marketing and Sales, and R&D divisions.Worked with the Service Change Manager, Service Performance Managers and the Demand Managers to.

Monitored Real Time Problem Analysis tools and advising a community of approximately 1,500 users on the proper procedure for logging, updating and concluding incidents Maintained a Lotus Notes database of high level incidents.Extracted information and created reports using Business Objects and Hyperion's Brio to track user compliance with Change Management.

Built and Maintained, using Microsoft Access and utilizing my knowledge of ODBC connections and Structured Query Language, a database of users of site-specific Change Management monitoring software. Created and maintained accounts for approximately 2,200 clients.Extracted information and created reports using Microsoft Access and Hyperion's Brio to track.

Moderated application kickoff meetings to insure that the correct information was gathered and deadlines were agreed upon.Advised Change Coordinators on application requests and their impact on the AstraZeneca environment.Worked Install Developers to ensure timely and accurate completion of their assignments.Worked with outside application developers to.

Facilitated the Change process between IT and various process areas as it pertained to Windows 95 desktop configuration management; automated software roll out methodologies using WinInstall, manual software QA testing and communications. Aided in the development of plans to guide departments through the change process, which included the design.

Provided software support for a variety of applications; administered quality survey, and maintaining web sites.Member of the Incident Management Team, handling approximately 40 to 50 calls per day, with above 75% first call resolution, exceeding help desk service level agreements.Technical Lead on help desk responsible for mentoring junior members of.

Application Development Program

Computer Electronics Technology Certificate, Computer Electronics Technology Diploma

4.0 GPA. Perfect attendance record.

Political Science/Public Administration