Richard Lingen Email & Phone Number

Miller Place, Ny, Us

Miller Place, Ny, Us

Shirley, New York, United States

Responsible for warehouse activities associated with the manufacture of safe, effective and sterile pharmaceuticals in accordance with company SOPs, policies and cGMPs. Receive materials (inventory and non-inventory items), put away materials in rack locations. Pull and stage materials for production.o Verify incoming shipments against Bill of Ladings, and Purchase orders for correct items, counts and contents.o Receive incoming inventory and commodities directly in the AS400 computer system or by the use of scanning guns.o Put away received inventory items in proper storage locations.o Deliver received non-inventory materials to end user community.o Segregate and quarantine materials requiring Q.A/ Q.C. sampling and testing.o Remove materials from the Quarantine area for release and then transferring items physically to release locations and electronically on the AS/400.o Perform daily and monthly cycle counts.o Ability to certify and drive material handling equipment in warehouse areaso Receive, verify and put away incoming materials, equipment and supplies per procedure and keeps receiving logs up-to-date and accurate.o Transfer and stage raw materials and componentry to the production staging area.o Verify all materials being issued are of the correct item code #, within retest dates and that quantities on the container are represented on the Inventory System.o Ensure the proper staging of materials to the production floor based on the receiver # in F.I.F.O. ordero Place returned materials in proper storage location both physically and electronically.o Stores materials and supplies and provides assistance with maintaining inventory records.o Picks, and delivers materials, equipment and supplies to requesting departments and files request documents.o Perform daily and monthly cycle countso Accurately executes and records actions according to batch record instructions.o Accurately utilize the warehouse management/inventory control systems

Remote

In collaboration with members of the design team, the Conversation Designer participates in the creation of a user centric design methodology that incorporates user feedback throughout the application design process. The design team creates the system persona, and overall dialog flow. It communicates the design with sample calls and creates a detailed design specification document that directs call-flow and grammar development and plays an integral part in application tuning and continuous improvement. The Conversation Designer will participate in the presales phase, development/implementation phase, and ongoing support phase of assigned applications.• In collaboration with the design team contribute to the overall design of applications that include: Caller experience, Usability, VUI Design, Speech integration, and Optimization.• Using established department metrics, track and report the success of application deployments and ongoing implementation.• Assist with the maintenance, evolution, and promotion of the Interactions brand caller experience.• Contribute to the design and continuous improvement process to drive obtainment of business case metrics and improvement of KPI’s.• Participate in the documentation of application designs using artifacts that are consumable by both internal staff and client SMEs.• Participate in the re-design of existing applications as necessary to enhance user experience and to incorporate new capabilities such as ASR, SMS, etc.• Work with Voice Talent to ensure alignment with design elements.

Edgewood New York

Focal point for the communication, maintenance and update of supplier delivery commitments noted in the contract/purchase order as negotiated by the Buyer. Through regular communication with assigned suppliers, insure that the latest delivery information is kept up to date and relayed to the cognizant Buyers via the use of CPI internal systems/reporting. All activities in accordance with all company directives and work instructions.

Bethpage, Ny

PROFESSIONAL EXPERIENCE & NOTABLE CONTRIBUTIONSCablevision • Bethpage, NY • 2013-2015BUSINESS SYSTEMS ANALYST CONSULTANT- CALL CENTER INFORMATION SYSTEMSSubject Matter Expert at multiple locations for high visibility CCIS Voice Project (Genesys Call Center IWS Implementation.) Assisted and supported Customer Service Representative and Technical Support Group Agents throughout pilot and full deployment of Interaction Work Space, Agent Desktop Interaction for Voice, Email and Chat. CONTRIBUTIONS & PROCESS DEVELOPMENT: • Aided in testing and analysis of Genesys Interaction Work Space, CCPulse+(Real-Time Agent and Queue Monitoring) and Interactive Insights (G12) Reporting.• Developed organized documents supporting new projects and product enhancements including Use Cases and Functional Requirements and followed up with full integration and archival of all technical documents.• Designed application call flows to be utilized by software engineers for coding applications and enhancements, created and maintained functional requirement and call flow-based test plans.• Executed test plans through all phases including Functional, User Acceptance, and Regression.• Oversaw product readiness in coordination with management and business unit through pre-deployment staging and post-deployment production, tracked defects and reviewed, resolved and/or escalated defects as necessary.

Brooklyn, New York

RL Consultant (Sole Proprietor) • Miller Place, NY • 2012-2013APPLICATION DEVELOPERFounded RL Consultant. Counseled New York City Human Resources Administration (HRA) on updating and maintaining documentation in consultation with internal departments, specifically relating to design specifications and test plans. KEY ACCOMPLISHMENTS:• Analyzed, designed, configured, and developed applications for MPS 500/1000 IVR Systems.• Improved quality of life for NYC residents with enhanced IVR applications, by crafting more intuitive and efficient program to obtain HRA services. SENIOR IVR APPLICATION DEVELOPERInstalled and configured Avaya Voice Portal including Red Hat Linux, Voice Portal Software and Media Processing Platform software. • Performed all necessary configurations and troubleshot all issues in a timely manner.

M&C Associates, LLC • Bohemia, NY • 2009-2011SENIOR APPLICATION DEVELOPERAnalyzed, designed, configured, tested, developed and implemented IVR application software involving touch-tone, speech recognition and text-to-speech. Provided superior technical and application support to customers as well as application engineering support on sales calls. Performed various testing phases including functional, system, and client-specific.KEY ACCOMPLISHMENTS:• Created detailed design specification documents utilizing pseudo-code and flow charts while maintaining continuous communications with customers to ensure accuracy and customer satisfaction.• Strictly and consistently met scheduled milestone dates while shepherding projects through requirements gathering, design, development, testing, production installation, deployment and acceptance life cycle.• Composed detailed Statement of Works and regularly followed-up with customers after post-production period to guarantee customer fulfillment, with positive feedback illustrating success of follow-through.

Bohemia, Ny

Nortel Networks • Bohemia, NY • 1991-2008SENIOR PROGRAMMER ANALYST (2000-2008)Promoted from Application Developer/Programmer Analyst. Analyzed, designed, configured, developed and implemented application software under standard project lifecycle. Developed various project-support documents including design specifications and test plans. Mentored new developers, oversaw majority of legacy systems, and performed application testing for high profile clients with aggressive deadlines. KEY ACCOMPLISHMENTS:• Collaboratively designed and developed over 40 custom applications for major banking customer, enabling company to produce multi-million dollar contract and to draw ensuing contracts.• Fulfilled multi-million dollar contract by expanding and modifying functionality, involving conversion of applications from newly acquired subsidiaries to conform to application standards and system architecture.• Strictly and consistently exceeded scheduled milestone dates while producing quality work, resulting in steady “core” contributor ranking for overall contribution to operating objective. • Initiated stand-alone application enabling Customer Service Agents to remotely reset phone device status and work availability.• Surpassed quality of code matrix by producing less than .5 defects per 1,000 lines of code generated by assiduous attention to customer’s requirements and coding standards.• Delivered each life cycle phase under projected budget by 11%-13% while producing quality code.

Bs, Computer Science

Bs, Computer Science