Rachael Morgan Email & Phone Number

• Responsible for the implementation and administration of the Solarwinds software and servers
• Configure and manage Cisco Routers, Switches, Firewalls, Wireless Controllers, and Access Points
• Responsible for developing work instructions and technical documentation for the network team
• Manage international IT projects involving LAN, WAN, ASA, and Wireless
• Assist in the development of project planning and architecture design

• Monitor and maintain the Process Control Network.
• Patch servers and network equipment.
• Managing and installing replacement of all switches in the Process Control Network.
• Installing and administering domain on the Process Control Network.
• Managed and implemented upgrade from Microsoft Server 2003 to Microsoft Server 2012.

• Integrated network equipment in corporate data center.
• Coordinated installation of network routers with the new ISP for 90+ remote locations.
• Monitor and maintain the Cisco LAN Management Solution (LMS), Secure Access Control Server (ACS), and Wireless Control System (WCS).
• Troubleshoot and prep routers, switches, and access points.
• Patch server and network equipment.
• Monitor and administer the Barracuda Web Filter, the Barracuda Spam and Virus Firewall, and the Numara Footprints system.

• Monitor Microsoft's System Center Operations Manager (SCOM).
• Maintain corporate backups.
• Managed and participated in a project to upgrade operating systems from Windows 2000 to Windows XP.
• Integrated facilities acquired from merger into existing network.
• Troubleshooted computers, printers, and scanners either remotely or on site.
• Repaired, upgraded, or re-imaged new and existing computer systems.

• Created Ghost images and re-imaged desktops and laptops.
• Installed and programmed VoIP phones throughout the company.
• Configured and troubleshooted computers and PDAs either remotely or on site.
• Created user accounts in Active Directory and AS/400 and assigned permissions according to their specific job role.
• Implemented, administered, and maintained Numara Track-It! 7 software.

• Supported multiple accounts with a wide range of hardware and software applications.
• Worked in a leveraged environment, supporting several different clients.
• Experienced in installing, configuring, and troubleshooting systems while in a remote location.
• Related to users and explained problems in a non-technical manner.
• Logged all calls in client ticketing system (Remedy, Lotus Notes, Track-It!, HelpStar).

• Worked with a team of technicians to establish Internet connectivity in the dorms for returning students.
• Maintained customer satisfaction by repairing Operating System related problems, removing viruses, and spyware.
• Installed hardware and software components at user request.

• Interpreted plant logs and input data into industry product specific database used for tracking of inventory and shipping patterns.
• Produced reports to expedite payment functions by major manufacturing customer.
• Routinely troubleshooted and refurbished computers.
• Installed hardware and software specific to the company needs.
• Maintained company operations in the absence of supervisor, overseeing functions of over 100 employees.

Bachelor'S Degree

B.S., Information Sciences And Technology