Rachel Lyon, Shrm-Cp Email & Phone Number

Generalist -• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.• Assist with various human resource administrative duties related to benefits, recruiting, record-keeping, and compliance.Talent Acquisition -• Collaborates with hiring managers to draft detailed and accurate job descriptions and hiring criteria.• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.• Assists with job posting and advertisement processes, including but not limited to: collaborating with hiring managers to set up the applicant tracking system for efficient hiring, and editing and finalizing job postings for websites such as LinkedIn and Indeed.• Schedules interviews; assists with the interview process including preparing hiring managers before an interview, screening and selecting qualified applicants, and attending and conducting interviews as assigned.• Assists with the preparation for, participates in, and attends college job fairs and on campus recruiting events.Learning and Development - • Maintain the company’s learning management system (LMS) and applicant tracking system (ATS).• Develops and maintains training materials including but not limited to: orientation, product knowledge, basic job skills, and more.• Creates and/or acquires training procedure manuals, guides, and course materials for various departments.• Maintains records of training and development activities, attendance, results of assessments, and retraining requirements.

• Support 4-8 recruiters in a high-volume space, monitoring and communicating with 20-50 candidates and field leaders simultaneously, ensuring a smooth pre-employment experience through clear communication via email, phone call and texting• Receive positive feedback from Store and District Managers, and Business Partner for my clear communication to ensure a smooth transition from candidate pre-employment to onboarding and training• Learned background and adjudication requirements to perform and update candidates throughout Safelite’s process• Oversee and execute Sign-on and Referral Bonus agreements, communicating with Store and District Managers to complete forms accurately and submit to compensation for payout• View weekly reports to validate data collected with talent acquisition teams and update shared to field partners• Meet and exceed KPIs set out for my role by reviewing monthly where to improve and create a plan to exceed goals• Create personal development opportunities outside of my role through producing a time management document to layout & plan a typical week for coordinators, sourced passive candidates for difficult to fill requisitions and initiate planning events with our DE&I team

- Work performance was awarded with promotion to Assistant Manager within 8 months of hire- Develop the onboarding principles for new team members to understand and be successful at in person and phone sales, customer relations, in studio experience, and proficiency in all software- Create continuing education on a weekly basis focused on corporate initiatives and identified opportunities within the studio- Accountable for interviewing candidates and assessing best fit candidates- Maintain positive customer experience through in-person interactions, email, texting campaigns and phone calls for a growing membership base of 525+- Led a team that increased sales revenue by 25% in the firs quarter as Assistant Manager- Met or exceeded monthly KPIs relating to studio focus- new memberships, referrals, retail sales, etc. - Execute and meet sales goals increasing membership by approximately 2% every month- Continuously in the top 3 employees for generating new sales via all communication channels- Increased community involvement by 200% over the past 6 months through local partnerships, events and personal outreach- Run daily reports, audit membership sales and verify our studio is compliant for all monthly promotions executed by our corporate team with 100% accuracy

- Close monthly sales to an average of 80% of potential new clients - In the top 10% for the amount of outreach I complete by making 25+ phone calls to potential new clients daily, 125+ potential clients weekly - Maintain facility appearance while welcoming over 200 members into the studio daily

Greater Chicago Area

- Responsible for customer experience through 1:1 communication via email, phone calls, surveys and email campaigns from start to finish for over 1,800 clients annually- Created online registration system for all 18+ registration options for Summer programming through CampMinder, a CRM, to track prospective, current and returning clients- Developed, analyzed and presented weekly, monthly and annual registration reports monitoring annual comparisons, budget goals and projections, and research untapped areas for additional outreach- Planned and executed all logistical aspects for transportation for 1,000+ campers and 200+ staff members traveling via charter bus, car and airport travel for domestic and international travelers- Monitored registrations of 6 annual events with over 500 participants and ensured registration fees were collected with an annual revenue of $300,000+ overall- Managed a team of 10 employee in our Summer season to complete all daily, weekly and seasonal tasks

New York, New York

- Awarded Person of the Year in 2018 - Chosen as the sole recipient for commitment to excellent client service, collaboration across multiple internal and external work teams and overall approach to exceed expectations- Led customer experience for the North American Events Department managing over 100+ annual online event registrations- Managed and trained 8 regional Event Coordinators who executed 3-25 regional events annually- Supported and executed 25+ events annually ranging from Executive level clients to 6,000+ participant week-long conference- Facilitated meeting space logistics while on-site at events and communicated with hotel and event space staff about necessary updated to Banquet Event Orders (BEOs)- Executed all AP and AR for hotel contracts, vendors, speakers, equipment rentals and any scheduled payments for events with budgets up to $5M- Created, analyzed and presented post-event reports focused on client surveys and feedback to improve future events- Proficient in registration development, creating and sharing reports and email tracking through Cvent- Managed shared calendar of the North American Events Department for site visits, events, team meetings, team member PTO and other important dates and deadlines

Greater New York City Area

Responsibilities as the Events Logistic Intern for Cabaret for a Cause included:-Administrative tasks such as running the check-in process, keeping all performers on schedule for rehearsals and shows-Setting up the performance room day of the event-Coordinate the event space staff and Cabaret for a Cause staff for the night of performance -Ensuring event ran smoothly during rehearsals, performances and after the show-Encourage audience participation during show with give away prizes

Bachelor'S Degree, Arts Management, Telecommunications

Activities and Societies: --Indiana University Dance Marathon, Riley Development Committee --Indiana University Hillel Executive Board.

Cross Cultural Communications