Rachel Lyon, Shrm-Cp Email & Phone Number

• Generalist -
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
• Assist with various human resource administrative duties related to benefits, recruiting, record-keeping, and compliance.Talent Acquisition -
• Collaborates with hiring managers to draft detailed and accurate job descriptions and hiring criteria.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
• Assists with job posting and advertisement processes, including but not limited to: collaborating with hiring managers to set up the applicant tracking system for efficient hiring, and editing and finalizing job.

• Support 4-8 recruiters in a high-volume space, monitoring and communicating with 20-50 candidates and field leaders simultaneously, ensuring a smooth pre-employment experience through clear communication via email.
• Receive positive feedback from Store and District Managers, and Business Partner for my clear communication to ensure a smooth transition from candidate pre-employment to onboarding and training
• Learned background and adjudication requirements to perform and update candidates throughout Safelite’s process
• Oversee and execute Sign-on and Referral Bonus agreements, communicating with Store and District Managers to complete forms accurately and submit to compensation for payout
• View weekly reports to validate data collected with talent acquisition teams and update shared to field partners
• Meet and exceed KPIs set out for my role by reviewing monthly where to improve and create a plan to exceed goals

- Work performance was awarded with promotion to Assistant Manager within 8 months of hire- Develop the onboarding principles for new team members to understand and be successful at in person and phone sales, customer relations, in studio experience, and proficiency in all software- Create continuing education on a weekly basis focused on corporate.

- Close monthly sales to an average of 80% of potential new clients - In the top 10% for the amount of outreach I complete by making 25+ phone calls to potential new clients daily, 125+ potential clients weekly - Maintain facility appearance while welcoming over 200 members into the studio daily

Greater Chicago Area

- Responsible for customer experience through 1:1 communication via email, phone calls, surveys and email campaigns from start to finish for over 1,800 clients annually- Created online registration system for all 18+ registration options for Summer programming through CampMinder, a CRM, to track prospective, current and returning clients- Developed.

New York, New York

- Awarded Person of the Year in 2018 - Chosen as the sole recipient for commitment to excellent client service, collaboration across multiple internal and external work teams and overall approach to exceed expectations- Led customer experience for the North American Events Department managing over 100+ annual online event registrations- Managed and trained.

Greater New York City Area

Responsibilities as the Events Logistic Intern for Cabaret for a Cause included:-Administrative tasks such as running the check-in process, keeping all performers on schedule for rehearsals and shows-Setting up the performance room day of the event-Coordinate the event space staff and Cabaret for a Cause staff for the night of performance -Ensuring event.

Bachelor'S Degree, Arts Management, Telecommunications

Activities and Societies: --Indiana University Dance Marathon, Riley Development Committee --Indiana University Hillel Executive Board.

Cross Cultural Communications