Luke Mcguire Email & Phone Number

Dallas, Tx, Us

Omaha, Nebraska, Us

- Oversee IT operations and support services in our Dallas architecture studio, concurrently serving as a strategic technical resource for the seventeen offices in the South Central region.- Provide exceptional internal service by combining a breadth of knowledge to deliver advanced troubleshooting and support for hardware and software applications.- Develop relationships with end users and business leaders, leveraging technology expertise to address business needs and constraints.- Collaborate with diverse teams across the organization and actively participate in enterprise-wide IT projects, effectively matching client business needs to technology solutions and contributing to the overall success of the business.

Richardson, Texas, Us

- Served as a frontline technical support resource to the over 30,000 students, faculty, and staff of UT Dallas who contacted the OIT Help Desk via phone, live chat, and email.- Collaborated with student supervisors and full-time staff to resolve complex service issues by creating tickets and escalating to various teams across the OIT department when necessary.- Troubleshooted and resolved issues with various OIT services including Windows, Office 365, Microsoft Teams, Remote Desktop, Active Directory, VPN, and Duo 2FA service.- Assisted engineers with network tasks such as troubleshooting and installation of equipment, as well as engagement with students and staff to ensure their networking needs have been met.

- Worked directly with the Property Owner/Manager of two apartment communities to learn about the various aspects of real estate investment and the property management industry, including property financials, occupancy, delinquencies, and property values.- Mastered the entire leasing process, including applications, credit screening, lease creation, move-in, resident retention, move-out, make-ready, and final account statements.- Attracted prospective residents by producing marketing materials, updating website listings with current leasing specials and pricing, participating in outreach marketing activities, and conducting market surveys by shopping competitive communities for pricing, availability, and customer service.

Framingham, Ma, Us

Responsible for cultivating relationships with customers, specifically small business and corporate contract customers, that resulted in the opportunity to provide services and solutions that exceeded their needs.

Bachelor Of Science - Bs, Business Administration

High School Diploma