R. Loyce Michael M. Email & Phone Number

Dallas, Tx, Us

United States

Dallas, Tx

Duties include: • Liaison and subject matter expert (SME) regarding business to technical solutions• Developed and executed distribution strategies to optimize service coverage, efficiency and emerging opportunities• Created business plans and forecasts for clients (power generation) to maximize volume and productivity• Identify additional revenue opportunities with new and existing customers• Interact with business management and users to conduct a true-up of client profile/analysis• +15% in fuel efficiency reserves for Petroleum Burning Power Plants by developing conservation strategies• Secured master distribution and branding rights for a number of ground breaking, innovative products• Negotiated Preferred Partner Agreements to obtain benefits reserved for less than 10% of the electrical and natural gas procurement industry from leading Retail Energy Providers • Regular interaction with business owners, stakeholders, officers and directors• Conducted business / user interviews and analysis to identify areas for efficiency/process improvement. • Provision of turn-key energy management solutions, including energy profile evaluations, utility restructuring, conservation deployment, itemized smart-controls training, and operational consultation• Successfully sold ideas or approaches to new audiences

Dallas, Tx

• Consultant, Business Strategist, Broker and Liaison working seamlessly across investment groups, developers, manufacturers and respective stakeholders to deliver innovative solutions in a number of industries. Efforts in the Energy Sector primarily by way of large scale power generation, electrical procurement, conservation and efficiency management systems.• IT Services, Digital Marketing, Process Improvement and Business Development: Consultation for business owners throughout numerous industries; medical, utility, e-commerce, conservation, oil & gas, entertainment, apparel, etc..

Fort Worth, Texas

• Lead numerous C level mandated strategic initiatives within AIG including global datacenter infrastructure expansions for domestic and international virtualization (VMware & Citrix) deployments within a Citrix legacy environment of over 10,000 users• Lead Citrix CMDB structure audit / artifacts clean up / reorganization / allocation• Maintained resource Capacity Management for legacy virtualization deployments in preparation for transition of more than 40,000 users from legacy system to XenApp 6.5 /XenDesktop 7• Oversight of numerous international business unit Citrix Images & Critical Applications pipelined into Go-Live (Agile) Life Cycle before release into production• Lead projects with collective teams of 20+ resources, highly visible, critical and strategic projects with C-level sponsorship and stakeholders. Managed deadlines, resources, changes, daily communications, weekly and monthly status updates, etc.• Bi-daily metrics extracted from full Citrix farm audits to determine and track VM’s (capacity) requiring reallocation, decommissioning or reservation.• Responsible for overseeing physical and virtual teams to design and implement strategic and tactical initiatives, supervising deliverables and deployments of business-critical initiatives.Duties Include:• Drove the execution of assigned programs and projects globally• Managed project issues and risks and determine escalation to the VP & SVP of Virtual User Compute• Managed programs and projects through all phases of the development life cycle, including initiation,requirements and specifications, design, development, testing, installation and post-implementation review• Managed risk throughout the project life cycle and made contingency plans to manage issues that pose risk to budget, time delivery or functionality• Determined requirements for project time reporting, developed a communications management plan, and established project status reporting process and cycle

Fort Worth, Texas

• Worked with internal departments and the business facing Account Teams’ project managers to develop Citrix requirements, oversee quality delivery of Citrix services for approved business projects, report schedule and execution performance metrics. • Prepared definition of functional problems and makes recommendations for Citrix solutions implementations. • Tracked all supported business’ Citrix related initiatives and produce weekly dashboards of Citrix teams’ deliverables. • Defined, communicated and coordinated BU testing and deployment for Citrix environment changes for supported businesses. Adhered to appropriate IT policies, including obtaining appropriate approvals. • Worked with Citrix Team Leads to develop processes, workflows, standards, and policies to ensure the delivery of a high quality services for Citrix Engineering, Administration and Operations teams. • Interfaced with a multitude of stakeholders (all levels); shared critical information with colleagues to ensure that procedural information is current and accurate.

Addison, Texas

• Quality assurance of legal documents from foreclosure attorneys in support of the foreclosure process• Assisted business operations analyst teams when necessary• Guarantee quality assurance in all issues and trends diagnosed• Engaged in decision making based on appropriate payment standards and techniques. • Determined inconsistencies in transactions to be reported promptly to Production Coordinator• Ensure legal documents from title companies, county clerks and internal departments are requested and secured• Initialize team development strategies for upper management to increase team efficiency and productivity• Perform periodic analysis of foreclosure reviews, investigate questionable data and advise senior staff on current standings and outstanding items• Worked with legal and other departments to document foreclosure proceedings• Created performance tracking spreadsheets for efficient management, as well as developed team objectives• Responsible for special projects and reporting required by investors

Garland, Tx

SharePoint Summary: Installed, Configured and Administered SharePoint Foundation 2007 single server-Farm Architecture for Production. Set up Intranet and My Site personal web applications and site collections. Configured web app and site collection settings and set up corresponding content databases. Defined, designed, and preserved technical and project documentation. Analyzed and documented current processes and workflows. Upgraded SharePoint 2007 to SharePoint 2010. Provided SharePoint 2010 artifacts including Functional and Technical Design, Search Specification Document, Content Migration Plan, Member Sites Architecture, and the Build Plan.Duties include: • Performed business analysis to determine business goals and functionality.• Implement best practices to create efficient and precise reporting solutions• Perform business analysis activities towards goal of information, data governance including security and compliance related to project initiatives• Provide accurate Status reporting and results to overall strategic planning• Served as an independent advisor to start-up in business analysis and development• Invented energy solutions dedicated to providing commercial and industrial facilities with up-to-the-minute, progressive resolutions to reduce energy expenses for the immediate and future demands• Applied strategies to drive representative productivity margins via sliding commission scales

Dallas, Texas

• Contributed to the initial launch of Verizon’s fiber optic to customer premises project (Fios) by mapping, running, splicing, installing and testing the first systems• Responsible for service orders and repair activity of fiber network facilities between and including the CO, backbone hub, customer-serving terminal and customer’s premise, as well as installation activity at the fiber hub• Daily responsibilities included but where not limited to terminal testing, hub testing, hardware testing, fiber optic splicing and installation - Hub/Branch/Terminal, objective reporting and productivity recording• Review and interpret work prints and diagrams according to current practices pertinent to assignment• Utilized analysis equipment to locate WAN/LAN trouble and performs network completion tests

Addison, Texas

• Confirmed clients submitted the proper documentation to license their business as a partnership, sole proprietor, fundraiser, LLC or corporate account• Assessed the financial concerns of clients and forwarded financial adjustments after verification of the alleged occurrences• Loss prevention – fraud, system malfunctions and payout errors• Investigated the severity of system malfunctions, theorized possible resolutions, conveyed case research to top management via presentation• Constructed monthly systematic "Bug" reports for the project management team• Perform the role of Quality Assurance system tester and User Advocate, to better meet users' goals and needs

Richardson, Tx

• Projects included removal, installation and configuration of new desktop hardware, desktop image throughout a campus of 23 buildings• Data entry and analysis of warehouse inventory via SAP Warehouse Management system (WMS)• OS ghosting and installment of Win 2000 and Win XP• Operated on Windows server running NT 4.0• Provided desktop support for user base of over 500 desktop stations• Hardware deployment project of over 5,000 workstations and laptops for shipment

Palmer, Ak

• Extensive use of JavaScript, CSS, and HTML code in implementing custom site branding, specifically extending the capabilities of the user-interface (such as scrolling image galleries and layout changes).• Constructed, negotiated and revised memorandums of agreement, letters of intent, NCND, etc..• Assisted the founder/CEO work-flow to heighten the companies web presence and overall efficiency/profitability • Cold calling, prospecting, presentations, closing and follow-ups with high traffic websites (WCW, TBN, MP3.com, ect…)• Defined requirements, assigned tasks, planned project lifecycle site deployments • Recruiting, screening and interviewing of potential employees• Provided efficient and accessible support services to 3 clients with over 50+ million web hits a month• Provided additional revenue streams for high-traffic websites via affiliate programs and customized services• Scheduled, organized, and estimated project deliverables, goals, milestones and conclusions• Identified, assessed and minimized project risks to successful project completion• Efficiently identified and solved assignment issues, scope control• Defined, designed, and preserved technical and project documentation