Robert Necessary Email & Phone Number

Dallas/Fort Worth Area

Enhanced Wireless Technical Support Team Lead, 2007-2014Provide support for Enhanced Wireless Technical Support specialist.• Served as a subject matter expert in service, production, and procedures. • Mentored and provided on-the-job-training for new and less experienced specialists. • Provided feedback on areas of improvements with specialist. • Answered both technical and non-technical questions regarding company products and services. • Analyzed and resolved problems with nonfunctioning equipment or software applications. • Identified problem areas and recommended corrective actions. • Handled customer escalations to resolve complicated customer issues.Business Wireless Technical Support Specialist 2005-2007Provide technical support for small business and corporate customers.• Performed technical support for Sprint's wide array of wireless products, and devices. • Answered inquiries of a technical or complex nature from customers regarding company products and services. • Supported primarily external clients but also assist/advise internal Sprint specialist. TSS Specialist/Queue Control 2002-2005Provide technical support for consumer customers.• Answered telephone, written, or Internet-based inquiries of a technical or complex nature from customers regarding company products. • Analyzes predominantly routine problems with non functioning device or software applications to identify problem area(s) and recommend corrective action but may deviate from standard scripts, and procedures. • Recommends solutions to customer application questions which may require follow-up and/or escalation to a higher level of expertiseNational Account Advocate 2001 – 2002Provided customer service for business customers• Customer contact for resolution of billing problems.• Account activation and changes,• Customer education on products and services including rate plans and devices

Dallas/Fort Worth Area

Maximize customer service in all areas of the store, managing, motivating, and training employees, cash handling, receiving vendor and warehouse shipments, merchandising, payroll, scheduling based on business needs, and various bookkeeping duties.